I am writing to request your assistance with a consumer issue. Because of an illiness last year, I purchased a hot tub recently for $7, 000.00 from Dell Landscaping, Inc. When the unit was delivered, it had deep scratches, panels were broken, the unit contained water, the pumps were used and thrown into a bag, there was no instruction manual, and the unit was a display model. I refused delivery because I had purchased a new unit. After a series of deceitful episodes with both the salesman, Jay and the owner, Anthony Mondello, I canceled my purchase. The problem is that I have been told by the owner and the salesman that I purchased a display model. I personally picked out a new unit from the show room. My receipt does not reflect that my hot tub is a display model. It does not read "Sold as is" or Display Model" or anything like that. My receipt simply contains a model number. Because of this, I have canceled my purchase. The owner, Anthony Mondello, refuses to return my money to my credit card, unless I pay an additional $400 because I refused delivery of the damaged display model. Can you assist me with this matter? Much appreciated.