Department of Home Affairs

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Category: Services

Contact Information
United States

home-affairs.gov.za

Department of Home Affairs Reviews

Lootinss September 9, 2010

I finally understand why people go to Home Affairs and take hostages or commit suicide at their offices

I finally understand why people go to Home Affairs and take hostages or commit suicide at their offices. I have an existing Passport that expires in Jan 2010, unfortunately you can't travel abroad with your passport for the last 6 months your passport is valid. I will be traveling to Zanzibar in Oct 09 so that meant I had to apply for a renewal. I went to the Home Affairs in Kempton Park in May 09 thinking that this should be more than enough time.

Well guess what it is now middle Sept and I still do not have my passport. I had to submit my photos and fingerprints twice now and was just informed now I have to submit it again. I have spoken to Head Office on numerous occasions and they inform me Kempton Park must re-capture the application. When I speak to Kempton Park they inform me that it is with Head Office.

I even gone as far as to ask to speak to a Supervisor at Head Office who took my phone number and told me she would come back to me in 2 days time. I tried to phone her after 3 days and her phone just rings. They even gave me her cell nr and that also just ring.

Ajinake September 7, 2010

Rectifying my date of birth on ID is a nightmare

I am so disgusted by the lack of service I'm getting from the department of home affairs. In February 2009 I went to a Sasolburg branch to apply for a new ID to rectify the date of birth. In March I got a call from one of the staff members at the same branch saying I need to have my fingerprints done and they say I have done this in Feb when I first went in. Done. Waited a few months before I could check the status with the call centre. I spoke to a Shirley and Patience on 24th Aug and they both mentioned that they're received my application to change my surname!! I was shocked, they gave me a case number to say that they'll pass a message to the head office to rectify this, they said I had to phone back after 2-3weeks to check, I did that but all they say is : 'your application is with the head office'. Spoke to Precious on 03 September. I spoke to Mandla today, gave him the case number and he put me on hold only to cut me off. I immediately dialled back and the same Mandla answered, this time he didn't put me on hold but he gave me the very same famous answer: 'your application is with the head office'. What am I supposed to do to get this rectified. I'm really sick of this!!!