January 16, 2011 - Received jar of Dermatal. Could not use product because I was sensitive to this product. January 16th, I e-mailed a note to Dermatal stating I was returning this product, cancelling all future orders and requested a refund, however, I received no answer. January 29, 2011, I called 888-495-7627 and stated to the personnel that I wanted to cancel my orders and I wanted to return a jar that I had received. They gave me the address: Dermatal Skin Care, PO Box 2999, Riverton, Utah 84065. Meantime on February 16th, I received a new jar of Dermatol. February 17, 2011, I returned that jar I had just received and also had it insured. (I still have the jar that I first received because I had opened it. On April 26th, May 23rd and June 13th, I called the number listed above and talked to the personnel there as to where my refund was. They stated that they would notify their home office. On June 13th I told them that I was getting very upset and I would notify the Better Business Bureau if I didn't receive my refund soon. On June 14th, I received an e-mail stating that the product had been received and my refund check would be in the mail within the next 7 - 10 business days. On July 1, 2011, I contacted the same personnel again and told them I was done messing with the company since it had been 13 business days and NO check and if I did not receive it within this week I was going to go to the Better Business Bureau. So far NO CHECK. I would appreciate all the help you can give me. My printer is down so I am not sure if I can e-mail you my documentation but if you can e-mail me your adderess I can send them to you.