Add me on the list of HUNDREDS I see here that have been scammed! I see the complaints go back YEARS! Why is this company still around? To those who have said it is "buyer beware" and we should read the "terms and conditions" prior to requesting the FREE trial. Then the terms and conditions should be CLEAR and upfront and easily seen. Not in small, fine print and on another page. Furthermore, it is almost impossible to return the product within 14 days because it is from the day THEY ship it, not the day you receive it. I am still disputing this with my credit card company although I don't foresee a result in my favor. This company says all the right things to the right people. It is sick and wrong that someone is getting rich off of scamming people.

Auto billing scam. Beware of "FREE TRIAL" offer!

While ordering a free trial for $5.95 of Dermatage products online, in the hiddenfine print is that you are signing up for a monthly membership of $99.95 for more products. They also said they sent me an e-mail confirming this. I did not get one. They say in the hidden fine print to call w/in 14 to cancel membership...but the fine print is hidden so watch out.

Deceiving website! I'm stuck with the $99.95 for the month. But will be disputing it with my bank.

Terms & Conditions

Your FREE Trial of the Dermitàge Eye Renewal Collection includes a full 30-day supply for just $6.95 in shipping and processing. You will have 14 days to try the Dermitàge Eye Renewal Collection and discover why it is the perfect eye care system for you. If you like how our collection reduces the visible signs of eye aging, do nothing – at the end of your free-trial period you will be billed the discounted price of $99.95. If for any reason the collection is not for you, call Dermitàge Customer Care toll-free at 800-886-8805 within your 14-day free-trial period to cancel. Then simply return the product (even if it is empty!) and you will NEVER be billed. No commitments, no hassles.

Plus, if you decide to keep the Dermitàge Eye Renewal Collection, you will receive FREE acceptance in Dermitàge Elite and will receive a fresh supply of the Dermitàge Eye Renewal Collection approximately every 30 days at the same low price of $99.95. You can cancel by calling Dermitàge Customer Care. No risk, no obligation, cancel any time!

Return/Refund Policy

All California and Iowa orders are subject to applicable sales tax. Shipping and processing fees are non-refundable. All sales after the free-trial period are final. Returns may be subject to a re-stocking fee.

Please note that we cannot process packages marked "Return to Sender". Returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing. RMA numbers can be obtained by calling Dermitàge Customer Care at 800-886-8805.

Customer Care

If you have any questions, please call us toll-free at: 800-886-8805. Dermitàge Customer Care is open from 6:00am to 5:30pm Monday through Friday and 7:00am to 3:30pm on Saturday (PST). Additionally, you can learn more about Dermitàge 24 hours a day online at www.dermitage.com.

When I ordered the trial of their facial system, I also purchased eye serum and dark circle cream they suggested at a reasonable price. The whole website touted the FREE trial of the facial and 30 day money back guarantee of their products. After trying for 7 days my face is all red and bumpy. I called to get a return authorization and they will not accept the eye serum or dark circle cream nor will they refund my money as their advertising suggests. So, I paid just to have my face look much wors than it ever did before.

I ordered their free trial. I never received the product and was charged $99.00 out of my account, and received an overdraft fee on top of that. I called them. They said that since I didn't call during the 14-day trial period there wasn't anything they could do. I told them that during that time I was in the hospital and diagnosed with a brain aneurysm--who would be thinking about products? They still wouldn't return the full amount. They said they could refund $30.00 and would send me product so I'd feel like I had something I paid for. It wasn't what I wanted, of course I just want my money back. I'm more concerned about my health than product. Sounds like fraud to me. My bank has an excellant fraud department. After reading all these complaints, I feel like sueing.