I contacted pam of designcreations4u in early December to do a redesign on my website - FitnessSales.com ... By early January we paid her, agreed on a proposal, and she agreed the site, which was going to be fully resigned and be a professional looking site similar to designs she has on her site, would be done by the end of the January. Once she got the money she went MIA. Constant things such as "a family member died" or "i was on vacation" started to happen and finally by mid april we told her we want a refund and her to stop working on our project. She refused. All she had done in 4 months of time is change our background from white to pink, make thumb nail pictures, put our 800 number up which linked to her site (lol!?!?!), and convert our logo into a flash logo. She refused to give us a refund. Check out the site and ask yourself what you think. It looks worse than it did before. I'm gonna get a legit designer soon so if you look at it after the summer of 2010 it might look nice again.