I ordered merchandise in Aug. 2009. I have been e-mailing regarding this since Sept. 2009. In Oct. 2009 they finally agreed to initiate a investigation since the package could not be tracked beyond Frankfert on 20 Aug. 2009. I don't know what the results of the investigation was. They did agree in Nov. 2009 to reship my order. I requested verification of shippment and tracking informatio. They have never responded to this request. I don't know if they ever sent my merchandise, which they were paid for in Aug. of 2009. I am looking for assistance in this regard.