I PURCHASED A PHONE FROM THEM ON DEC 01, 2009. ON DEC 10, 2009 I THOUGHT I HAD LOST MY PHONE SO, BEING A MOTHER OF 3 SMALL CHILDREN I HAVE TO HAVE A PHONE IN CASE OF EMERGENCIIES, I WENT BACK AND PURCHASED ANOTHER PHONE. WHEN I RETURNED HOME MY PHONE WAS FOUND. THEN WHEN I GOT HOME TO MY SURPRISE MY PHONE I PURCHASED ON DEC 01 WAS FOUND. SO I READ THE CONTRACT I HAD SIGNED AND IT STATED THAT THEY WOULD REFUND MY MONEY AS LONG AS THE PHONE WAS IN LIKENEW CONITION, YOU HAVE ALL THE ACCESSORIES THAT CAME WITH IT AND ITS ORIGINAL PACKAGING, ALSO THE PHONE COULD NOT HAVE NO MORE THAN 1 HR OF TALK TIME. THE FOLLOWING MORNING I WENT BACK TO THE SAME STORE I PURCHASED IT FROM WIITH ALL THAT THEY REQUIRED AND ONLY 6 MINUTESOF TALK TIME WAS ON IT, THEY REFUSED TO REFUND MY MONEY AND WERE VERY RUDE. I AM NOT DONE WITH THIS BECAUSE I HAVE CONTACTED MANY PEOPLE ON THIS MATTER BECAUSE IT IS TOTALLY WRONG TO HAVE PEOPLE THINKING THAT CONTRACTS MEAN SOMETHING WHEN I GUESS ONLY WHEN IT WORKS ON THE COMPANIES BEHALF. I STILL HAVE MY SERVICE THROUGH THEM AND I WILL GET MY $80.00 BACK FROM THE SECOND PHONE BECAUSE I AM NOT GIVING UP. I AM SURE BY TJE ED OF THIS I WILL SWITCH PHONE CARRIERS. IF YOU COULD HELP IN ANY WAY PLEASE DO THANK YOU- CONTACT ME AT [email protected]