they say they are whirlpool factory service when infact they are contracted out to do service for wp they are not wp even though the OWNER MIKE WORKS FOR WP THAT SHOULD BE A CONFLICT OF INTREST LIKE INSIDE TRADING but that corp america always finding someone on the inside but they deny MIKE is on the inside anyone that has to deal with this co diamind or mike good luck getting the truth they lie and tell lies about other servicsers to try to make diamond themselves look better dont they belive in carma well they better botom line is DO NOT USE THIS CO THEY SUCK