After 13 years of business we have the number one on-line live Herbalife help and support system. We have never in 13 years not delivered a product. Customer products are sometimes lost or stolen but FEDEX will cover all losses. My Customer Edi has had a lost product issue and Herbalife and Fedex after a driver follow up has replaced the lot package. Customer is happy and all is well. http://www.diet444.com has the best best prices on brand new fresh herbalife on the internet with a complete 30 day money back guarantee.