I purchased a Microsoft Office product through Digital River and was completely unable to download the product and also incurred some damage to my computer as a result. I called and asked for a refund, and the person told me they'd make a refund request. I then received an email telling me to click on a link to activate the refund, but when I did so, I was unable to access the activation form. So now I can't activate the SUPPOSED refund. I opened a dispute ticket with AMEX, so we'll see where that leads. No way I'm paying for something I never got. Why Microsoft uses this garbage operation is beyond me. Since I now need a new computer, I'm going to be purchasing a Mac. If Microsoft is in such bad shape they have to use this piece of crap company to sell their products, I want as little to do with them as possible.