I had asked for my appliance to be delivered to me around 11:15 as I had organised someone to be home especially to recieve the delivery. After no call around 9:00am as I was told, I called Dion and asked the salesman to follow up. I was then told to expect a call from the delivery person shortly. This happened numerous times and I still recieved no call. I eventually recieved a call from the delivery guy around 13:30 and was told he would be at my place in 30 - 45 minutes. I then organised for someone again to be there to receive the goods. After an hour still no delivery so I phoned the store again. After a follow up with the delivery guy I was told the truck was on the way to my place. The appliance only arrived at my place at 17:00. I wouldn't find this service acceptable even if it was for free, let alone when I have to pay for it!!