If you are ONE DAY late on anything - they will state that you are "shut out" of your account and/or any services that they have PRE-BILLED YOU FOR... Say this is February - you already OWE for March! So, if you're a day or two late on paying for January, you're nearly TWO months behind as it is... Even if you're able to get an extension on the bill!! (Yep - we watch most of our stuff on the computer now - gee - it een has a bigger screen!!)