It appears that this is a company that doesn't recognize Canada's Thankgiving. My latest billing had a due date of Oct 8th (Thanksgiving) when Canadian banks were closed. I paid the bill through online banking on Oct 5th (Friday) but because of the weekend and Thanksgiving this was not noted as received until Oct 9th. (It shows as paid on Oct 5th) I was charged a late penalty (the bill shows payment received on the 9th). Calling the 888 number had this corrected (or it will be on the next bill hopefully).

How many others were also charged a penalty due to a Canadian-based misunderstanding?