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Direct Gardening

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St. Louis, Missouri, United States

Direct Gardening Reviews

Steve May 21, 2009
Poor service, quality
Warning, you may be very disapointed as I was with the quality, timliness and lack of customer service.
An order was placed over their website after reviewing their catalog that was mailed. I paid with credit card and they charged immediately the full amount. The shippment took 5 weeks and the bare root trees were dry, dead with few roots and no materials to keep them moist in shippment. I returned the them immediately and requested a refund. 15 days later nothing. I have called 3 times and emailed 3 and they just say give it another week to process. Have a look at the photo...looks like $75?
July 31, 2008
Bad merchandise
DO NOT BUY FROM THEM. Last year's order was fraught with problems but my daughter was told to plant and wait. So, when it was clear several plants were not viable, she asked for a refund. But she needed labels and dead plants sent back so she accepted a voucher which could not be used until this year since it gets far too hot to use mail service in summer. She used the voucher this spring and when she complained about the quality of some of these new plants, she learned that since the voucher was for last year's plants and since the guarantee is only for a year, this year's plants bought with last year's voucher are not guaranteed. Since one of those was a gift of a Mr. Lincoln Rose for me as a mother, I am really dismayed. I have pictures of the pitiful plant with its tag and asked for a replacement. Request denied! Two years of disappointment and lost money. It's truly the strangest thing I have ever encountered. Imagine that it's the age of the money, not the viability of the plants, that is guaranteed. The company has no reason to send quality plants. The company insists its policy is clear but they cannot or will not explain why the guarantee does not belong to the current plant. DO NOT BUY FROM THEM.

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