The first "tivo" they cmae out with took 3 technician trips to get going. Then, when that one died, I got a new receiver from a technician. Whoopee. Yhen someone else had to come out to repair cables that were not noticed before. Then, this machine's hard drive messed up. I finally got a "case manager" who sent me a new receiver to hook up myself. I try to activate it and low-and-behold...the case manager did not send a very necessary converter box. I now have to wait ANOTHER week for ANOTHER tech to come. Thanksgiving at this house just had to be cancelled. Every time they say "Thanks for choosing Direct TV" I want to scream at them. Unless I pay for 23 more months of nothing (which so far I am doing" I am stuck.