I am new to Direct TV and really wish I had found this site before getting sucked into the Direct TV scam.
The salesman at Sam's Club told me that the national average for outage is less than 6 minutes a year, because I had heard that satellite service was often effected by weather. I have had it for 14 days and in that time half the shows I set up to be recorded by the dvr has failed to record because the satellite lost service. I guess I have already used up 50 years worth of " 6 minutes a year"
The dvr's also record reruns even when set up to record first run only.When I call CS about it, they said that shouldn't happen, but that is as far as it goes, they do nothing to repair the problem.Also don't believe them when they say that installation is free, I was charged $60 per hook up . $180 and they didn't set my computer up to work with the TV . The installer told me that it would go into effect when I hooked up my router, but surprise, surprise that didn't work. When I called CS I was informed that would need a service call and that would cost another $128 to have done.
Folks, I just got Direct TV and I want to tell anyone that reads this. STAY AS FAR AWAY AS YOU CAN FROM THIS COMPANY. They should be held accountable for their practices, but as always the government is on the side of big business and more than happy to screw the little man. Oh and I have the paper that the salesman filled out at Sam's showing what I was getting and a brake down of the cost. When I asked CS why the figures didn't match with what I was charged, I was told the salesman doesn't work for Direct TV and they aren't responsible for what they tell the consumer, but that we are responsible to honor anything they told us that benefits the company.

I had subscribed for Select montlhy costing 44.99, however they included HBO/STRX/SHOWTIME/CINEMAX, costing $45.00. These channels where not authorized by me. They say that they had given these cahnnels free with my previous package, and since I cancelled the pervious package they are now chan=rging me for the special channels. I was not informed about this before. I have called direct TV for immediate cancellation, however they are not going to credit me the chan=rges for the past month.
Since I have not subscrbed for this service, I think, they have charged me un ethically.

STAY AWAY FROM DIRECT TV!!! We didn't have issues with Direct TV until we no longer had their service. My husband speaks to them on a Wednesday, then, without giving us enough time to receive their equipment shipping boxes, they pull over $300 from our account on Friday! Not once did their rep even imply this would be done. When I call to demand they refund my bank account, I get the "nothing we can do " story. Save yourself stress and absolutely find a different company unless you don't mind unauthorized, deceptive practice!

I am not happy at all with Direct TV, My son moved out of my home, into his first home. I was helping so I called Direct TV and Charter to see who had the best deal, I told them that my son has already purchased 2 HD DVR while living with me, they looked at me account and told me that he could take the DVRs with him to his new home, All we had to do was Purchase's 2 New Cards @ $20.00 each to take them out of my service to his, So after he got moved and Direct TV Install I called for him to buy the new cards for the HD DVRs, He got the HD DVRs on a special they were having for $99.00 when I got them they told me they were reg, $199.00
So what a deal Right. WRONG when I called to get the new cards they told me that the DVRs were leased we did not buy them that if we had purchased them they were $499.00, Know one never told me that was a lease, I was unstanding that I got a special deal and was buying the DVRs for $99.00 Reg $199.00 So people if you got a DVR and didn't not pay $499.00 for them the DVR is not yours, you are only leasing them plus paying $4.99 a Month each on your bill for the Service, SO this is what I see is I paid $99.00 for each HD DVR plus $4.99 each a month to used them for 3 years so far that $359.28 plus that is a total of $557.28 Now I am told my Son will have to lease 2 new ones at $199.00 each Down then the monthly fee, In the 3 years I have been a Direct TV Customer I was never told that the HD DVRs were just a lease, Now I did call and talk with someone on the phone and after talking with 3 people Finally a really nice guys was trying to help me out did agree to send me one DVR but not a HD DVR out for free but get this I got to buy the other one for $99.00 and pay some fee of $69.00 but they will take off the $69.00 on my bill. Ok so now I have to turn in the 2 HD DVRs that we have had that I have already invested $557.28 so I have lost money on this deal and now I wish I would have told my son to go with Charter they really have a better deal. if any one knows a Atty, they has a case with Direct TV I would really like to get in with it, I think it is time that big companys stop screwing with people and a law suit is the only way so maybe they will open ther eyes, My e-mail is [email protected], So I look at it this way The girl knew I was shopping for the best deal for my son and she just lied to get the sale, I try to see if I could Cancel now so I could go with Charter and was told I only had 24 hours after install to do that so now my son is under a 2 year agreement with them and I am very upset, I will NEVER IN MY LIFE REFER ANY ONE TO DIRECT TV Thanks for your time. Pamela

A Direct TV commercial showing a black wealthy boxer, black entourage, black family, and white butler demonstrates racial tension and degredation toward the white butler from the young black child. The child turns and punches the elderly white man in the stomach with a tone of celebration. The commercial is inflammatory and offensive for that reason alone. I will never consider subscribing to Direct TV until that form of commercial is removed.