I have had service with this company for over 6 years. We had a very bad storm hit and I was told that it would be several days before they could fix my dish. I explained to them that I had contacted one of there competitors and they could have my service restored in under 3 days. I asked direct t.v to cancel my service. I was told that I would have to pay a early termination fee. I didn't understand because I had used the service for 6 years. Well apparently I upgraded a reciever and there is some kind of service agreement that places you under a two year contract. I asked to see something showing where I signed showing that I agreed to the terms of this contract. They told me it was a verbal agreement. WOW. I told them goodbye and will never use there service again. One of there competitiors has better service and there is no contract period. Watch Out for this company.

Direct TV has treated us very, very poorly, by sending the only notice for payment on 17 December 08 and then cutting our service the very next day, 18 December 08, for late payment. Direct TV has systemically refused to account for its conduct throughout this time.
Clearly, we had no opportunity to pay for services with less than one day's notice.
I have reported them to the Better Business Bureau as well.

direct tv added a sports package to our account with out our knowledge.when we got the bill we called and they said we had called and added this package and they could not remove it unless we paid for it first.we refused to pay the extra amount and just continued to pay our regular bill. they cut off our service and took money out of our checking account for over 500 dollars.when we called them they basicly told us tough.why isn't someone controlling what these thieves do?

Advertising said "FREE Installation!"
Each monthly bill says, "You have agreed to pay $24.99 per month for your package of programs and 5.99 for rental of the DVR (Digital Video Reciever) for a period of 18 consecutive months."

Reality is that they charge $21.43 for "shipping and handling" of the satellite dish parts.

Then you find that you get not 18 months at the agreed upon price, but only 12. Then the charge goes up to $53/month.

This was my letter to direct Tv after the worst customer service i have ever received.

I have been a direct tv customer for about five years now. I have enjoyed my programing and have had no complaints till today. Just to give some background information... i had a regular DVR receiver and called to upgrade to an HD DVR receiver. When the service technician arrived he had a work order that was wrong. It was an order for a regular HD receiver and a relocation of our other receivers. While the technician was here i called to have the work order revised to make sure it was correct. The technician spoke to the customer service representative and had the order changed. He began to do the instillation of what i believed was an HD DVR receiver. Turns out it was only an HD receiver. I didn't realize this till the next day when i tried to program the receiver to record a show. So i called back today and spoke with a customer service representative who informed me that it is my responsibility to make sure that the technician was installing the right equipment and took no responsibility for the error that was made. I was then informed that if i wanted to receive the HD DVR that i would have to pay the full price of another instillation and full price for a HD DVR. I asked if that meant i would be refunded for the services and HD receiver that was wrongfully installed in the first place, i was told that they couldn't do that. So they want to charge me for HD DVR upgrade, instillation, shipping and handling of the new HD DVR equipment and will also be charging me for the wrong HD receiver, instillation, and shipping and handling from the receiver that was installed less than 24 hours ago. I had asked to speak with the supervisor who reinforced that it was my fault that i let him install an HD receiver (which i believed was an HD DVR receiver at that time). He was extremely rude and demeaning. I have never felt so disgusted with any customer service experience as i had been today. I got off the phone in tears because of the treatment i received. This doesn't reflect the customer promise that i feel you would like your company to be know for.


CUSTOMER PROMISE:
We strive to deliver the best television experience for you every day.
Committed to the principles of honesty and integrity, our employees are determined to provide you with prompt, courteous and excellent service.
We promise to do our best to resolve any issues that might arise as quickly as possible. And we will continue to develop the unique, innovative programming and services that you have come to expect and enjoy from DIRECTV.



I feel very taken advantage of right now by individuals who claim to share your views on customer satisfaction but clearly do not. I hope that this is not a reflection of how you want your company to treat individuals, and that it merely just a few bad apples in the bunch. I hope you get back to me in regards to this matter. Currently there has be no resolution to the matter. Thank you for your attention. Please get back to me as soon as you can.