My aunt told me how Dtv was good to her so my husband and I called and signed up for hd package. There was also the special rebate of 20 dollars off for 12 months. Well the installers come and give us a regular dvr plus receiver. My husband gets home and says its not the hd we ordered. I called dtv and they told us we never ordered the hd and there is nothing we could do except pay for the upgrade of 400 to hd. Of course we said no. Our 1st bill comes we are being charged for the hd. I called back again and they credited my acct the difference. The woman said I should call upgrades and they will send me my hd. Of course I call upgrades and they tell me...no sorry you have to pay for it. By then I was done dealing with them. I call to cancel. I get Carl, he appoligized and admitted it was their fault and will send an hd receiver. 3 weeks go by and nothing. I call again got transfered 4-5 times last transfer I get sent all the way to the beginning. Now I'm DONE!!! I get the cancellation dept. tell them everything and say I'm done I want to cancel. They say ok but there will be a early termination fee. I said no...dtv breached the contract by never sending me what I ordered. The is no contract!!! They said sorry but you will be charged. I said I want to speak with someone who can help me. I spoke to a supervisor and manager neither one could do anything. They said I had to write a letter to the president. I was like that will take 2 weeks...you better not charge me for anything until this is handled. I GOT CHARGED 403 DOLLARS!!! My mortgage payment bounced!!! They should have to notify when they take that money out of your account!!!
Well I wrote the BBB and President of DTV!!! THEY BREACHED CONTRACT...NOT ME

LOL! I've had DIRECT TV since 2002. Went to cancel and was told my "contract" went thru Feburary 2010. I bought a Receiver at Best Buy new, since they kept sending me factory conditioned ones that ould get hot and conk out in 90 days.
Since they/DIRECT TV had to "activate" this PURCHASED from Best Buy receiver.
They/Direct TV view this as a "contract". -LOL! Have people heard of anything so bizarre? I PURCHASED THE RECEIVER. Oh well, They DIRECT TV said that it I cancelled them before hand they would ruin my credit.
Direct TV does not carry the Sirus Station SIRUSLY SINATRA. They dropped that stationfrom the listing. Alot of older people who are home all day like that station. Incorrect billing, Bad music chanels, the list goes on. I wonder what they will blackmail me with when I do drop them in Feb 2010. Sad c companies resort to these type tantics.

What a joke, My TV looses the signal about every 10 minutes since the installation and they want to charge me to look at it. The system is about 5 mounths old and had never worked right. The coustomer service is just terrible! The had a rate increase after 5 months of service that they just passed along. I made a big mistake with this company and can wait to cancel at the end of the contract!

Do yourself a favor and use another company!

After having Direct TV service for over a year, we decided to add another "box"
receiver to the third bedroom, simple enough I call Direct TV to ask what the cost would be. They quoted me 79.99 for the receiver and installation. So I agreed to have them come out and add the "box" to the other room.
My normal Monthy bill is $ 68.36. When then following bill came it was $251.02 for current month.
they charged me a delivery and handling fee of $19.95,
Installation of $80.00
Standard receiver Upgrade of $69.00
almost $ 170.00
I had called them to see if there was a mistake and they repiled that "that was the charges " and they could not help me. I was shocked to hear them say that,
so with much furstration I asked to cancel the service as I felt I was misrepresented in the cost of adding a "box".
There response was that if I canceled I would have to pay an early cancelation fee. She told me that because I added the extra box that it statrs a new agreement in which I must keep for 18 months.
My advice is to ANYBODY THINKING OF GETTING DIRECT TV, DONT DO IT!
THEY WILL RIP YOU OFF IF GIVIN THE CHANCE.

Mr Carey: I am writing this email to let you know, Direct TV has no appreciation for customers. My installation confirmation order is 61746509. I received emails, letters and phone calls from Direct TV confirming my appointment (Scheduled since February 23) from 8 -12 AM. Today, the installer call me at 0820 and told me everything is ready for this afternoon...I planned my work, duties and my appointments having in consideration this frame of time.
I called Direct TV, I exposed the commitments we have (us, Direct TV and I) and why you need to comply with the installation agreement during the established hours. The bottom line, I need to reschedule according to Direct TV and the installers...No...I will not!
I was told today, Direct TV will call the installer, and the installer will call me...did not happen...I called at 1020 AM Direct TV, and the computer shows, installer states I need to reschedule. With respect, all these efforts (phone calls, emails and letters) are wiped out of the picture by the lack of coordination between what Direct TV promises to the customer and what Direct TV agrees with the installer (I was told by the installer, all customers receive letters like the one I got, but they do not know what is in the letter). Customers and 1800 receptionists are victims of the lack of communication between Direct TV and providers...
I write this email to let you know how we, the customers who support Direct TV, we are mistreated and ignored, receiving apologies from trained 1800 receptionist, and installers who are trapped the same way I am...In a place where customers not always received what is promised.
As personal experience, I really do not like Direct TV after I realized some years ago, your company did not have any consideration with customers and finally, I canceled on 2005; however, my wife is the one who wants Direct TV today, and the new opportunity for Direct TV is because of her.