Hello,
my name is Sheena Ruegamer. I spent 45 minutes on January 28, 2009 with several representatives trying to get my service disconnected. I have been a customer since May of 2005. Last year my husband got a DVR (which we never used that function.) when he spoke with the representative to connect the new receiver, no one mentioned that he needed another 2 year contract. He bought the receiver from an authorized Direct TV equipment provider from EBay.
On that day, I told the representatives that I moved from that address in Mesa AZ. 85207 to another address that already has Direct TV. That I wanted to disconnect the service because my husband and I are divorcing and he does not want the service.
They directed me to email and write to them explaining my circumstance. I emailed them and I received a letter later stating that I owed Direct TV for early cancellation as well as a DRV receiver. My bill totals $845.68!
I called them again to resolve the issue and spent another 45 minutes on telephone with another "resolution supervisor" who said the exact same thing. I owe for an early cancellation, as well as receiver (that I have a receipt for!)

I was able to change my service needs with Qwest, the water company and the electric, I don't know why this has to be so difficult or expensive with a company that I worked with for almost 4 years. I would expect better from a nationally known company like them.


Sheena Ruegamer
[email protected]

Saturday February 28, Direct TV sent a installer and because the wind was blowing in excess of 40 mph we both agreed that it was too dangerous. He stated that he would reschedule my installation for Monday the 2nd, but I said that would not work so he got on the phone and scheduled it for Tuesday the 3rd. Monday the 2nd I called DIRECTTV to confirm, having a suspecious nature, and they told me "NO" that a installer was on his way and I said "NO" that I was at work at work and could not break for 4 hours today. I explained that it was set up the next day the 3rd and they put me on hold and came back in a short minute and said OK that it was set up. Then the installer called me the 2nd and said "Why would you trust the installer who was at my house, Saturday? He was just a independent contractor". He stated that unless he was in an official DIRECTTV van then he probably did not schedule the installation for the 3rd. I stated that I talked to the people at 800-DIRECTTV and they assured me that they would be there on the 3rd. He said it was not scheduled. On the 3rd, feeling uneasy, I called again to verify my installation and they told me that it was scheduled for the 2nd and was cancelled. I naturally went crazy and asked to speak to a supervisor and Tony (which I doubt) came on the line stated he was a resolution specialist.
I said OK and explain the above and without so much of an apology or effort to defuse the situation started telling me that there was nothing he could/would do, other than, reschedule. After ranting awhile I finally calmed down enough to ask when? He went away for a while and finally said the 5th. I asked him if we could do it from 8-12 and he did not say "No, Mr. Aylor, I am sorry but we are filled, but we could work with you in the afternoon". What he did say was "NO, 1-5 only".
At that point I said cancel the whole thing. Oh, by the way, he did say I'll give you a hundred dollars or we can just cancel earlier in the conversation, but never once did he give consideration that I took off work that morning and never once state that he was had empathy for this situation.
Now, I know having been in retail for my entire 40+ years in business that you spend huge amounts of revenue promoting your product and in one unbelievable phone call it all comes to an end because you are trusting those on the phone to handle your customers with kid gloves.
I will not re-sign with DIRECTTV and will tell as many who will listen that the company is being run by incompetents. Hire, train and follow up on that training daily or continue to lose not one, but everyone they know and touch.

I sold my home in which I had DTV and got an apartment. I was happy to see if I could bring my DTV with me to the new place. I scheduled hookup at my new Apt. and tech never showed up. I called DTV and was told I now have a $100.00 no show credit. Technician finally came by to hook up and said there was "No Line Of Sight" at the Apt. so I had to go another route for TV. I spoke to DTV Rep. and she said " Since verified no line of sight" there will not be a $178.00 early cancellation fee. Two months later a bill showed for the $178.00! I called again and this rep. claimed they reversed that charge and I confirmed it online and got a regular mailing to this effect. I had other credits due back to me from DTV all totalling $308.00. They sent me one check for $80.00, then 2 weeks later I recieved a bill for the Ealy Cancellation fee again of $178.00!! I sent DTV's "Billing Dispute" dept. a letter and evidence from their mailings to me that they should not expect the "cancellation fee" from me per their reversal of that fee!! I also sent with that dispute letter a Demand Letter for what the owe me back and havent heard a thing for a month now. Totally terrible communication on DTV's part and I still do not have my money!!

Go with cable! Direct TV is like Chase and American Airlines all rolled up in 1 big fee based SCAM! God help you if you try to cancel your service... If you are looking for customer satisfaction, you would be better off in thumbscrews then dealing with these malcontents...

In March/April of 2008 I made a call to Direct TV to get info on there service, and decided to go with them as my provider for TV, after Directv gave us crystal clear information on if I were to move, which I was planning on doing so, Directv told me that if at my next residence if they did not have or I couldnt have the Directv service for what ever reason then I could have my service canceled with no early termination fee. Well I did move about a month later and canceled service due to my landlord telling me that there is already cable provided and did not want Directv installed on her property. I returned there equipment with the box and postage paid which Directv provided. Next thing I know is that Directv sent out early termination bill and sent out a collection agency for the early termination fee that I refuse to pay. They have also put this disputed debt on my credit report as well for $527.00, I have filed numerous complaints with Directv and they have promised to call back and never have. When I called them out to have service installed they missed 2 appointment and came on the third. When I moved out Directv would not come over to get equipment they installed on apartment, Fire Dept. came out and issued a citation for the installation Directv did which was totally against city code, called them again and they ignored me. Finally had to pay a handy man out of pocket to take down there equipment that was thrown away after Directv telling us do whatever you want with it you own it...what a joke. Directv is the WORST company I have ever dealt with...BEWARE...My suggestion is not to do business with them at all, there are plent of TV subscription companies out there that im sure provide better service then this.