So, I've had Direct tv for just under 2yrs.

When I first started with them, the gentleman on the phone had promised the world. I'd be getting all sorts of free this, and waived that, it was great. Bill was supposed to be really cheap.

The guy came to install, all went great. Then came the price. The loser I spoke to on the phone had no clue what he was talking about. No free anything, no waiving anything. Turns out he lied to get his commission. Total bill was close to double what he had said. So, it was already installed, and what the heck, lets try it out.

The next day we had to call customer service, DVR didn't work right. Could only record what we were trying to watch. They sent a tech out to look at it. He said the box was bad, and they ordered us a new box. So, that we got the new box, and installed it. It still didn't work right. So, we tried calling again. This time they nicely told us that there was a problem and we would have to pay to get it repaired! The tech had already come out and said it was equipment! They could have cancilled the service, but we could still record shows while we were away, so we said, F'it, let's just keep it and suffer.

Fast forward almost 2yrs, we decided to switch to Dish, install came out pretty good, then came the phone call to Direct TV.

So, the guy on the phone said he could refund us 3months of DVR service, but that was it. But if we just cancilled nicely we would get a chance to appeal the final bill amount, and get the entire DVR fee back, and that would equal out our bill, and would probably waive the $50 cancillation fee. NOPE! We cancilled, returned the boxes, and they charged our credit card just over $100! Now that card is over the limit! Thanks to them. We called, and they said TOO BAD! Shouldn't have cancilled the service.

Just a word for anybody considering this type of service, stick with local cable. At least there, you can to an office and talk to somebody if you have a problem. And you can get a local service tech to help you out.

F Satellite, stick to Cable!

Len

P.S. And if you can, try to post your complaints about Direct TV here, lets see if we can get them to the worst company out there!

Stay away from Direct TV:
Direct TV never gave us a form to complete and send in to get the $29.99 monthly rate. Instead, they charged us $#59.99. So we dropped them. We shouldn't have to pay the cancellation fee but better to do business with a reputable company than a corrupt one. Then they said they'd send us a box to send their equipment back in. But they haven't done so. Direct TV reflects all that's terrible with insensitive American corporations who only care about profits and could care less about their customers. Never ever do business with Direct TV. The top managers are greedy and unethical.

I canceled my service with Direct TV and requested they mail me the return kit for the convertor box because I was moving. I advised of the date I was moving and that I would need the kit before that date. Twice I contacted them regarding this. They mailed the kit the day after I moved. When I finally got a new address they billed me for the convertor box because I had not returned it after I had again contacted them to give them a good address to mail me the return kit. So now they have my money and the convertor box. They charged my credit card for the cost of the box! I contacted them for a refund and they said "the check is in the mail." What check? Credit my card. They do not do refunds on credit cards, just charges. Oh by the way, it will take six to eight weeks to get the refund. What crap. Stay away from them. They are dishonest and thieves.

I am really mad at Direct tv's customer service. I referred Pauline a couple months ago to Direct tv. I gave her my acc. # and the # to refer a friend, 866-443-8869. She hooked up with Direct tv. She Gave them My account name and number and said we would get $10 credit on both our bills for 5 months. When we got our first bill there was no credit, so I emailed direc tv. I was told we didn't call the right number. I know the right # was called because we still have the paper I wrote the # on that Pauline called from. So I called direct tv to tell them their wrong. I talked to a girl named Erica. She said she seen that Pauline did call from the right number and she would fix it and that we would get the $10 off on the next months bill and for 5 months. Well, I see the next months bill and there is still NO $10 credit. So I called (10-28-08) The man said that Erica told me wrong and Pauline did not do the proper procedure to get the credit. I was so mad I could of spit nails through the phone. WE DID DO EVERYTHING RIGHT !!! SHE CALLED FROM THE RIGHT NUMBER, SHE GAVE THEM MY ACCOUNT INFORMATION AND GOT THE RIGHT PACKAGES ETC. I don't think this man (was so mad 4got to get his name) ever told me what she didn't do right just that Pauline didn't go through the right process. Like I told him, 'Just because you guys didn't enter something on your end right, is not our fault and we DID do our part right!!! ' He refuse to fix it, and I told him it was a scam !!! So I went to Pauline's house to let her know we wasn't going to get the credit. She said that its a bunch of baloney. So she called and talked to Mathew and he said that WE WERE ENTITLED TO IT. He fixed it and says we will get the credit in 6-8 weeks. Another Wait...

Now tell me, is this a run around over a scam. OR Do people just not know what they are doing in your customer service area!!!

I use to have a very high opinion of Direct tv, and now I am embarrassed over this ordeal. I will be very pleased If I do receive the credit Pauline and I are entitled to, my faith and opinion will be mostly restored in Direct tv's customer service. Other wise I will let every one know what I think. Business are still in business like this because of Scams, thats how they have been in business so long. They get people to think they are legitimate, with promotions, promises, and too good to be true type things. Customers call on their promotion told all the right things, then after they have signed for 12-24 month contract then they pull the rug out from under then, then they are stuck in a contract they can't affordable get out of but yet direct tv's are not liable for their promotion ad's and are able to scam people. I will never refer anyone to Direct tv; I don't care if they promise me a million, because I know their promises are as empty as their heads are. Every call is suppose to be recorded, therefore all should be able to be verified. They don't care to satisfy customers, why, they have us by our yinyang in a contract. I personally think these contracts should be changed. If we want out of a contract where we know we have been done wrong especially in the first 3 months, we should be able to with out paying a penalty. I think these contracts are a way for companies to run scams, mislead consumers, and just plainly RIP OFF folks. I will see if they honor their last promise from Mathew. mean while, I have sent Direct tv another email explaining they whole ordeal similar to this report, and will see what they email me back. Who knows. Probably another run around. For anyone reading this, I wouldn't tell you what to do, but please BEWARE and AWARE. I do not recommend Direct tv persay their promotions. My mistake is I didn't check into 'rip offs' and similar sites before referring someone. I don't always believe everything I read, but when I read more bad than good, it probably means they are BAD. If I can, I will let you know how this turns out.

My cable bill was out of control so I called Direct TV last month and asked about their options. I was told their options and chose one which best fit my family. I was told I would get a discount for one year if I agreed to a two year contract. I agreed. They said I would get a discount if I bundled and included ATT as my internet provider. So, I checked the price of ATT internet prices and they were equal to what I was currently paying, so I agreed.

She told me what my total was for my Direct TV and that included four receivers. I asked her if the price she just quoted me was a one time charge for the receivers or monthly, she chuckled, of course it was only a one time charge, so, I agreed. I got my first bill and there was no discount for anything. Then I got my bill for this month, the second bill. They had charged me for the receivers again and there was still no discount for the two year contract agreement or for signing up for ATT.

I called Direct TV and was told that I had to pay monthly for each of the receivers and I must have misunderstood the sales person. I am now paying way more for my cable then before I signed up for direct TV. She woman on the phone said that I was not receiving my discounts because they had never been activated so she activated them but would not make them retroactive to last month's bill. My bill is not exactly what it was before I switched to Direct TV.

I asked the woman on the phone to pull up the recorded conversation of my order where the woman tells me that the receivers were only a one time charge when I ask her. The woman told me that she could not listen to the conversation and if I wanted the recorded conversation, I would have to subpoena the recording.

When I told her to cancel my service, she said that she would have to charge me $400 for canceling my service. I was outraged. They lied about charging me for the receivers and then when they did not hold up their end of the bargain, they wanted to charge me $400 to cancel my contract.

I will continue to get hosed by Direct TV and after my contract is over, I will not stay with them. Do not sign a contract with Direct TV and record all your conversations with them. They are scam artists.