When my husband & I got an account with Direct TV, we made the mistake of giving them our credit card. Just recently we disconnected our service with Direct TV and instead of sending us a final bill, the slapped a charge on our credit card for the final payment. In addition to that, the didnt receive our receivers and dvr back as soon as they think they should have and they slapped another 333.27 dollar charge on our credit card. The receivers and dvr have all been received, and I just spoke with Emp#
415369, regarding our acount and I asked for a credit to our account for 333.27 and she told me that it was Direct TV's policy to not refund the money until Jan 5, 2009. They have charged our card fraudently and know they have and refuse to credit back our account for at least 7 more weeks. This is ridicoulous and I will never do any business with Direct TV again.

I have called customer svc many times and get no where.I am paying for local Boston signal and have not been receiving . Every time I call Direct TV they try to sell me a service pak. Now I lost CNBC signal . I need help or I will cancel. Have been a customer for 10 years.

I do not dispute that I did owe a past due balance, but because of financial issues, was unable to pay account on time. Just by chance I checked my bank balance and found that Direct TV had billed my account for $303 by using my debit card number which I had used in paying previous bill. However at no time did I authorize Direct TV to use my debit card at their discretion, and the debit was only used to pay a specific monthly Charge.

I had to go to my bank and file a formal affidavit which the bank then used to retrieve the charges, and deposited the money back into my account, the bank also refunded to my account $105 in overdraft charges caused by this money having been removed without my authorization.

In discussion with bank officials, I found that this is a common problem they have had with Direct TV, and I was not the only person who had experienced this. I suggest you do not EVER give Direct TV your debit or credit card number because once it is on file, they apparently will charge against your account even though you have not specifically given them authority to do so.

Just Beware and watch your statement, even better if you have online banking check your balances frequently, because the sooner you catch something like this, the faster you can move to correct it.

well, it has been 3 montha and Direct Tv still hasnt mailed my refund. I have called numerous times and have been told diffrent things. I called the first time a month after i disconnected and the rep said i would receive a refund check soon. SO i called 2 weeks later only to get told that my check was in the mail and if I didnt receive it within a week, to call back. Well, a week later I called back and the guy I spoke to said I never made a request and there was nothing else he could do for me or tell me and hung up on me. SO i called back again and this time was told it would be six to eight weeks from the first time i requested it which was 6 weeks prior and to wait till the 8th week to call back if I didnt receive it. Well lo and behold, the 8th week has come and gone so I call back and get told no one ever finished processing the request so the rep said she would it and that I would receive it in a week. well, it really bugged me so I called 4 days after the last phone call and was told to call back at the end of the week because they needed time to see why it hadnt processed. What????? I said no, and of course they said they would send the request to the financial dept so they could look at it and that would take 8 business days and then another 3 to 4 business days after that to get mailed. My last bill was paid on Aug 14, 2008. It is now Nov 18, 2008 and I am told to wait till Dec 4th to call them back to see whats going on. I always paid my bill early so why cant they just send me my refund? Why do I keep getting told different things? I know there has to be a cut off time on when they hae to send my refund check by. Direct Tv is a horrible company. The resaon I disconnected is because they came three different times to "install my satellite" and I never got one. They ran a wire from my neighbors and when she moved she took it with her so that left me with no satellite. When i called Direct tv, they said I should have a satellite and they were gonna charge me for installation and satellites which i had already paid for but never received and that it would be more than a months time before they could install. I will never refer anyone to Direct Tv. They just plain suck

to chase carey ceo of direct tv. your new policy on background checks for installers and dening any one with a felony no matter how long ago or the nature of the offence.i hope u get sued or better yet your family suffers choking on that silver spoon. im sure you made a mistake in your life but wont be made public because you were able to buy your way out of it.