I'm cancelling my Directtv in December. I've had this service for 10 years or more and since the last time I've had billing problems they switched all of their customer service to the Phillipines. With everyone that's out of work in here in the States they send the jobs overseas. We're good enough to take money from but not to employ. The other problem with their customer service is that you get these squeeky females on the phone who speak in broken english and say that they're sorry over and over and over again till you wish you could reach through the phone and shake them. I'm done. I'm getting AT&T Uverse, not only do I not have to have a contract with them I'll be saving 100.00 a month, Direct TV can try to drum some business up in the Phillipines.

First of all when you call Direct Tv you have to wait 20 minutes just to speak to someone then they transfer you to someone else and you wait again for them. My HD channels stopped working and they said I would have to pay a $49.99 service fee for someone to come out and fix it, or had a option of paying for a service package for an additional $5.99 a month on my bill. I feel this is absurd I pay for a service monthly that should include fixing any problems that occur. My cable company never charged to fix any problems I will return to them when my contract is up to avoid the outrageous early cancellation fees they also charge.

I am disputing charges with Direct TV regarding the cancellation fee I am being charged of $400.00 I was not advised of the charge to be in the amount assessed. I totally disagree with the final bill because of billing discrepancies regarding the so-called bundling with version resulting the need to sell the package over quality… The amount of the direct tv on verizon statement was much higher for one. At the same time of being billed on phone bill, also received bill from direct. Reflecting a dif. Amount owed. There was no explanation provided on why the difference on either end. I returned all the equipment and the only honest response I received from Direct is that Yes we received the equipment . I have not received anything in writing or verbally stating my early cancellation is $400.00 I was provided with this address to dispute the bill. Has anyone else received a $400.00 cancellation fee from Direct TV. They turned me over to an collection agency. I have also submitted a complaint to my states bureau of consumer protection. This is still pending. Hopefully there is an consumer rights attorney outhere some where that would be interested in these deceptive charges... I

I have had Direct TV since July 208. I lost my job in October 2008. I want to try and keep Direct TV, as I am diligently looking for work, but Direct TV does not care. The representatives there, when I call, and explain my situation, state that I am not eligible for more that a $5.00 discount. The ads that come almost daily are very misleading, as the ads look good, but yet state 'for new customers only'. I have paid all my bills, I have tried to get a lowere rate on my account (for at least six months 0, until I can get on my feet again, but I am always told no. The new customers are getting a rate of $29.99 for the exact same line-up that I have and I have asked and been told no, even though I only asked for a few months, due to my financial hardship. Can anything be done about this. I am the trpe of person, and I am sure others that need this now.

just bad service starting with the customer support center and the way they spoke to me i called in to let them know my picture was not coming on clear and i would lose signal every 2 to 3 seconds the gentlemen i talked to said i would need to climb on the roof to the dish itself and make a adjustment, but if i was off on the adjustment even slightly i would lose signal completely.So here we go, i kindly explained to the gentleman that while the dish was being installed iwas not offered, nor did i receive any direction on how to make these adjustments, silence on the other end, imagine that, i was instructed to call a service contractor to have the problem fixed i asked for the number and was ready to do so when he also informed me that there was to be a charge of about 75.00. OK well thats when all the fun began i told the "CUSTOMER" care specialist that i did not have that kind of money and if i was to pay 75.00 i would switch service to cable or dish tv he said no problem but you will be charged a early termination fee hhhmmm, so in the end direct tv has got a great scam going on, better to have a antenna then lose signal all the time a watch the same reruns for months on end...