Direct TV
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Category: Entertainment
Contact Information
Orlando, Florida, United States
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Direct TV Reviews
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October 11, 2008
Money
When Direct TV was partnered with AT&T, I ordered all the services, and explicitly asked for the services to be installed at the same time, so the billing would be together!!! Direct TV called me on the phone, told me that they could come on out to my house and put in my D.TV and the billing would be in conjunction with my other services. I told them I would prefer to wait until AT&T put in my phone & internet too. They told me they would need to come on out & install at that time or I would have to wait for at least another month because they were jammed with appointments, but they did have an appointment that day!
They totally pressured me and I repeated that I did NOT want to be charged & they said because they had to come on out early, that I would not be charged until all the services were in! The order for AT&T was messed up & I had been quoted the wrong price for the Direct TV according to the DirectTV representative, so rather than deal with them, after 6 days, I called Direct TV and ask them to UNINSTALL the service because I was going to wait to proceed. They sent me a BILL for $169.+ and have refused to do anything about it WHATSOEVER!!! The charge is erroneous, and a scam in my opinion!!!
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October 10, 2008
customer service
over several weeks we have tried to contact someone in the customer service department!!! We have been unable to get anyone to answer..could someone please call us back when you feel like providing service!!!
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October 10, 2008
False Representation/Bait and Switch
In June, 2008 I went online to find a satellite internet service. At the time, I had Dish TV. I went to WildBlue and filled out an online inquiry form. I got a response from Scott Armstrong ( [email protected]). He told me about a "bundle special" which would get me both WildBlue and DirecTV for 12 months for $70/month (39.95 for WildBlue and 29.99 for DirecTV) versus the "normal charge of $114/month". Since this amounted to savings or $44/month for 12 months I agreed and signed up. I have been on the phone with virtually everyone (mybluedish, DirecTV customer service, DirecTV internet support team) and can only get them to "reduce" my bill to $80/month. NO ONE seems to be able to, or cares to, honor the commitment of $70/month. Additionally, NO ONE who works for DirecTV either knows, or is willing to tell me, the name of their President/CEO (I NOW know, thanks to this website, that it is Chase Carey, who by the way, made over $5 million last year in salary/bonus). I would not have signed up had I not been promised the $70/month for both services. FALSE REPRESENTATION. They tell me I can have a "less expensive package" ... BAIT AND SWITCH. I plan to write more letters (to Carey, General Counsel, etc.) and to file a complaint with the Colorado Attorney General's Consumer Protection Section. Sad to say, I don't hold out much hope for getting what I was promised. |
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October 9, 2008
Unethical Practices
I am not sure who will receive this but for Direct TV services I am sure there is enough information provided for them to search my information.Where are the laws that protect consumers from companies do unauthorized credit checks. On the evening of 10/9/08 I presumed to contact Direct TV on behalf of my husband regarding a promo offer in the mail and I actually received very good customer service, the sales person was very knowledgeable. But I repeatedly stated that I was only calling to inquire about the products not order the service. I was asked my name, I said that I didn't have a job and that my husband is responsible for the bills so therefore I would not be placing a order. I was asked yet again, then I was asked if they could do a soft credit check, which the rep preceded to say that it would not be a credit check on me but a check on the address to see if the address qualified. I gave her no other information and then the next thing I know I being transferred to the resolution dept. People listen if I have a bill, yes it has to be paid. But this was not handled very professionally. I was asked 3 times about running my credit and 3 times I said no. Direct TV Rep did a credit check after saying no 3 times. I asked for a supervisor or manager 2 or 3 people got on the phone and refused to give me a supervisor, or a manager, their last name, their location, or even a help line. I was told by one rep she was going to drop the call. I am not a disgruntled old bill customer...I was highly upset the fact that I didnt give a social or anything or any approval and my credit was ran. I guarantee if I pull my credit report their is an inquiry by Direct TV. It is amazing that Direct TV would be quick to search someone information without permission but utterly refused to give any information about their own company. Which leaves to think why should I have given my maiden name when asked. You have already pulled my credit. Yes if there is a dispute it has to be handled. I feel baffled right now anybody could have called up and gave a common name as I have and you mean to tell me that gives you the right to run a credit check. I have just went through a process that just was settled in court for the same reason. Do the companies not know the laws? I am sure I will have enough money to pay any debt that I could possibly owe...If I had the service it would have been several years ago...and what is really going on. I just called in for info on an offer not to go through a hassle such as this. The reps have the sales pitch down pat but they may want to re train on the areas of obtaining consumer information. May the economy is so busted right now that no one cares about the Fair credit laws and such. Sorry I ever called in...
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October 9, 2008
Rip off
When i subscribed to directtv i was told what great service they provide, etc. When i called to find out why my bill was 41.50 more than it should have been i was told NFL ticket was added to my account. I did not order this and hate the NFL. When i called to try and get this taken off and canceled, I was told by the "Phillipine" office that they would not do this. Even though i did not order it. they rip you off. I will see you in court, you scum suckers. I have a perfect 2-0 record looking to make it 3-0 at your expense.
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October 9, 2008
Fraud and scam
I tried to get Direct TV for a year for my mom for her birthday. I scheduled to have it installed on her birthday. I made all the arrangements 3 weeks in advance. We waited and no one showed up. I called and they said there was some sort of fraud protection on the account. NO ONE EVER CALLED ME. I spent hours on the phone trying to get it straightened out.
When they finally came on a new delivery date, they switched out the contract terms and when my mom tried to call about it, they hung up on her!
Direct TV has horrible customer service!!!
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October 7, 2008
Fraud and cheating
Up until my recent move, I have had directv for 7 years. I had two cable boxes in my home, one that I got originally when I signed up for Directv and another one I purchased several years later (Tivo Box). My original box was faulty and last year I called to ask for a replacement box and I asked if I could replace it with a Tivo box. They said no problem and I received it several weeks later and someone came and installed it. Many months later due to unforeseen circumstances, I had to move and since Comcast's bundle deal was a better deal, I switched. A few weeks after I canceled my services I was charged over 200$ which without my permission was taken out of my bank account, which consequently made me bounce a few checks. I called directv in outrage and their response was that I had signed an agreement when I received my new box for another two years of service and that they were allowed to take out that money out of my account. For the whole 7 years that I have had Directv no one ever mentioned that what I was signing was a contract and since when can companies take money out of your account without your permission. They are thieves and I will never again recommend them to anyone!
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October 7, 2008
Fraud and cheating
I called to file a complaint. There response "you do not have an account we will not help". I own this house they destroyed it by drilling every were and to top it off they cut the existing cables for the house. Who is going to pay for damages? When asking Direct TV customer service "Who do I send the bill to they said I do not know" Who is the CEO or Board of supervisors? No one knows. I need help. We need to put a stop to these companies.
Everyone complain to the NFL Commissioner since they support Direct TV.
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October 7, 2008
Rip off
DirectTv was supposed to be installed on 9/9/08. We are on our 3rd installation visit and second installer. First installer did not know what he was doing. Completely did it wrong. PLUS DirectTV added Sunday NFL Ticket to our bill at $74.99 per month for 4 months without our permission. We did not order the Sunday NFL Ticket and would never order it since we only watch college football, we do not watch NFL. So they are charging us for something we never ordered and will not use. We have already received our first bill although our service has on 10/6/08 still not been hooked up correctly. We are being charged for HD Dvr and still do not have HD or DVR service. At this point, only have regular box in one room. We were supposed to get HD Dvr in living room and regular in one bedroom.
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October 6, 2008
billing issues and lies that was told
I had a man named Jamie come to my home with at the time sounded like a great promotion. I agreed and signed up with them they told that i was going to get t.v, cable and the Internet for about one hundred and fourteen dollars a month. They came and installed the cable but never came and installed the phone or the Internet. I continued to call them and he Jamie never called me back. So i called the corporate office and they did not know what was going on with it. Now remind you that i would never of accepted this offer if they would not of offered the phone and cable. I have received a bill stating that i owed them 500.oo dollars and they say i signed a 24 month agreement i have the agreement right here with no signature at all. Thank you but i am not paying this bill for services i did not receive.
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