There's no quality control. Not only did the installer put in a permanent face plate totally crooked on the inside wall, but the outside wall coverings (where he drilled holes) are not flush and are messily caulked with piles of caulk (which is likely to disintegrate soon).

He left piles of sawdust and debris on the floor and didn't even consider cleaning up after himself. He left furniture moved away from the walls and didn't even consider moving it back.

He gave absolutely no instruction on how to use the equipment. After much frustration, we had to call their customer service and found out one of the remotes is defective and needs to be replaced.

Hi All,
So I have been fighting Direct TV for months now. In a nutshell, I never knew about this bogus contract and early termination fee. I called and fought with them and finally I got throw to this guy named Brett. I asked him for proof that I actually signed a contract. He couldn't produce anything and now all the letters and calls from them have ended. Gee, I am hoping this is all over. Take a look at the letter they sent me. If it helps, call the number and demand physical proof that you actually have a contract.

Dear Ms.---
Thank you for your recent correspondence regarding DIRECTV account # 35308xxx. We attempted to contact you at phone #xxx-xxx-xxxx in response to your e-mail but were unable to speak to you directly regarding your concerns.
Our records support Brett requested a copy of the signed agreement, per your request, and we are waiting for the paperwork to arrive from our Home Services department. As we are aware of this situation and the request for the agreement, we will ensure you are contacted after we receive a response from Home Services.
At DIRECTV we strive to provide the finest in satellite television entertainment and outstanding customer service. For further assistance, please contact us at 1-888-237-8327 between the hours of 7:30 AM to 8:30 PM MT.
Sincerely,
DIRECTV Customer Advocate Team

They are not giving me the price they told me if I cam back to them. Now they are saying I have to send a repate form in to get discount. This was not mentioned when I first signed up. I have to call every month to try to get it at the price they gave me. I am getting tired of them. They have been in a couple of lawsuits already. They need another one. I am sure I am not the only one they are doing this to. Their termination fees are set way to high for anyone to afford to drop them. I need help! I will eventually get rid of them when the 18 month time is over which is next December. They are liars, cheats and more.

You'll enjoy this one!!! A brilliant business plan!!!

I've been a DirectTV customer for several years...never really had a problem with their service. Although a little more expensive than their competitors, I get the basic package that I pay for.

Almost a year ago (Oct 2007), DirectTV notifies me that I have to swap out my equipment becuase of upgrades they've made to their system. The upgrades in equipment would be handled for free and not doing so...would affect my service. In other words, if I didn't have them come out and change out the old equipment for the new upgraded equipment...DirectTV wouldn't work anymore.

Of course I said, "ok...change it." What did I care... They made an appointment and the service guy came out and changed the dish ( I remember him saying something about chagning to a 3 wire...instead of a 2 wire...or something like that) and he changed the box for the same reason. Still...no big to me. It didn't seem out of the norm for a company to upgrade their equipment.

In the last week, I called them with the idea of cancelling service. I was told that I was "within contract" because I had upgraded my equipment last year and if I canceled...I would be charged a cancellation fee!!! I discovered that when they upgraded the equipment...they hid a 2-year extension or contract on me.

I recapped the situation and how they "DirectTV" had requested and told me I had to upgrade the equipment and that I had never requested it be done. NO MATTER...they denied any chance of removing this contract period from my account saying...you had the option of not upgrading the equipment...I loved that one!!!

The fool proof way of retaining customers...tell them they have to upgrade existing equipment (whether they need to or not) and hide or play down a contract extension when making the swap.

I told DirectTV this scenario...but really...did I have too? They did it to me...and how many others have enjoyed this same treatment.

DirectTV...NEVER NEVER NEVER NEVER...sign up for their service.

I'm looking for any advice on who, what, when, where, and how to get this situation resolved. I want to part ways from these bandits...

Thanks for reading and I hope you have an answer to my problem.

Email me: [email protected]

Directv does not take care of its good customer service technical agents. The employees that really value that customers and take what time and research needed to resolve the customers issues. These good csrs are penalized by the company by not getting their incentive payouts and some time their payroll checks which in the end causes these good csr reps to leave DTV. The Customer Service Reps that remain are low caliber human beings that have tattoos, noise rings, have moehocks and are overweight and filthy poor uneducated individuals that can't get a job anywhere else loser employees that make $9 to $13 hour. These are the people handling your DTV account. DTV rewards csr that do not roll trucks for sc, send out remote controls or receiver replacements and who do not issue credits because these stats tie into incentive payouts so instead of the csr doing the moral and just right thing for the customer they disc calls for searching for satellite to avoid setting up service calls, tell customers to get remotes from retailers and refuse credits that the customers entitled to. DTV also tracks seconds between a call, how fast a tech gets off the phone and if a tech says everything they should on the phone and if they transfer a call. Its a model for poor customer service to the customer and I'm sorry I work for DTV and have done this to customers to earn a living.