In August 2008, my directv service was disconnected for non payment. I only owed the one month, which I do not dispute. Two weeks later, I received an email stating that they had discontinued my service. On 09/29/2008, I attempted to pay my electricity bill with my credit card. To my surprise, the charge was declined. When I checked my balance, DirecTV had charged my card, $179.17.

When I called them, I first spoke with a girl who barely spoke english, becoming increasingly frustrated after spending 10+ minutes on hold, I asked for a supervisor. I was then transferred to a Gentleman named Dax, Dax refused to give me his last name, but informed me his ID # was 100292449.

I explained to him what had happened, and that my car had been charged for more than what was owed. I had service for more than 4 years, so there was no early cancellation fee. After he reviewed my file, he agreed that On 09/22/2008, DirecTV had cut my new Bill, now note that I had NO service for the month of August.

On the same day, 09/22/2008, they [Directv] charged my card for the same amount that they billed me for. This bill was not mailed to me, emailed to me, nor was the charge authorized. I did not, nor have I ever, elected for automatic bill pay.

THE CHARGE WAS MADE WITHOUT MY CONSENT!! After getting a long speech from "Dax", I hung up the phone. I am sure I will not hear from them again, but he assured me that I would hear from his supervisor, whose name is "Marlon" his voice mail number, NOT A REAL VOICE number, is 956-784-7088.

So on 09/22/2008 DirecTV cuts a new bill with inflated charges.

On 09/22/2008, they also pre-authorize my credit card for the amount of the inflated bill, On 09/27/2008 they post the charges, apparently this 5 day period was to see if I would notice the charge. On 09/29/2008 I spoke with "Dax", and reluctantly I will see if they will keep their word. I will update this post when they do. Until then, Beware of DIRECTV!!! I would entertain hearing from any attorney who would like to file suit against DirecTV. Please note the following information listed below my name and account number is information that was cut and pasted directly from their website. If you notice there is NO automatic bill pay selected!

Im talking for two old people that was scam by Direct TV. On Sept 12 called to activated service with promotion. on Sept 19 went to connect service and from there the service was with mistakes. Already charging additional for receivers that didnt told them was additional charge. The plan was totally different from was agree. Installer called and suppossly fixed the problem. When he left was totally out of what agree - different group of channels.. This process went to the next day and tired of looking for a solution .. disconnect next day.. after few day .. this old people was charge almost 400.00 for disconnect .. two days after only and after all the lies from the reps... its increible that these companies are doing this with a lot of people and theres no way to stop them ... this is robbery... specially to indenfend old people that do what ever they hear from rep... This need to stop.. Does any one knows how this can be address... is outrageous... imagine how many 400.00 dolars these companies are taking from people ...

I had Direct TV for less than 2 weeks. Took 2 trys to get them to hook it up. Then roofers replaced roof and took off satilite dish. Was told it would take 3 weeks to reinstall. So I cancelled. Got a bill for $388+ but customer service rep agreed I shouldn't have gotten it. I thought I would try one more time. But no deals and not even the same price I had before. The rep was very cocky and rude. Unbelievable. They did everything they could to NOT get my business.

i notified the phone co and directtv i was moving and to stop june 1, 1008. got run-around from directv. they would not pickup or tell me where to deliver units then. i tried repeatedly to get a phone #, address, in WV they just replied use the 800#
since then i have called the office in Colorado. they were to send my son a 'return package' to return the units left at the house empty since june 1. they got his mail address and phone # at that time too.
i don't have-want-need-or can use the service where i live. they were told that in july but still i get a new bill and threat for what they CAN do to me! i have dealt with the office all over the country. You have got to get your act together a lot better!!!

This company stole my money from my checking account. When confronted they promptly began to lie about how long it takes to be refunded my money. They will persist that talking to a supervisor will get you the same results, and almost refuse to allow you to speak with a supervisor. They put you on hold forever, I'm almost certain you are talking to another customer rep and not a supervisor at all.