Direct TV
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Category: Entertainment
Contact Information
Orlando, Florida, United States
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Direct TV Reviews
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September 24, 2008
Awful everything
If you are dis-satisfied with survive YOU pat them $175!!! Are you kidding??? Moved to a new address, sent installers to wrong address not once but twice!! re-schedule?? *** no... sorry "we have your credit card on file... you will pay... file a dispute we will respond in 7-21 days... WTF... oh yea bill will be sent AFTER you pay!!! can't send installer to right address but have the right one for the bill???? Come on even Time Warner is faster!!! Could have had survive in 5 days!!! But Oh yea a monopoly on the ticket" over priced rip off!!!
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September 23, 2008
Unauthorized Billing
I was a member of Direct TV for 5 years and moved, so I suspended service. For a year and a half they kept sending me letters wanting me back. So like an idiot I went back because they had a great rate, 39.00 with 4 free boxes! Got the first bill. 153.00!!! So I called to dicuss, LOL!!! Ended up cancling. The woman stated that I may be charged an early cancelation fee that I knew nothing about and I stated ABSOLUTLY not! YOU over charge me! Well low and behold, they charged my bank account 656.00!!! I have done quite a bit of research and I am not the only one they have done this to, lets get together guys and do something about their unfair practices!!
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September 23, 2008
Fraud and scam
Direct TV's NFL Sunday Ticket will cost you $300. That's $75.00 each month for 4 months. No, it is NOT a free trial. No, you can NOT cancel it during the 4 months. No, you can NOT get a refund. During your initial, hour long, phone conversation to set up your Qwest telephone and internet and Direct TV account did the salesman mention the cost? No, you do NOT remember. And you did NOT record the conversation, so yes, you are screwed.
Call them to try to sort this out and you may reset your 24 month contract. Good luck.
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September 22, 2008
Service/customer service, product
My wife ordered Direct TV, The Installer came out, hours late of course, and installed the product. The dish was installed right in front of upstairs tennant's window. Installer claimed it was the only place where he could get a signal. We called Direct TV to have the dish relocated, 16 minutes before you can speak to a live person, we stated our situation and arranged to have someone come out and relocate the dish. It took 9 days for that to happen(again Direct TV installers didn't show up at agreed dates and times). The "area" supervisor finally came out. Claimed he couldn't get a line of sight signal, and didn't have a ladder to reach the roof. So we cancelled and had Direct TV uninstalled. I'm completely dissatisfied with the level of service, the installers were polite but either imcompetent or lazy, and customer service is lacking! Anyone who'd ask me I'd talk them out of dealling with Direct TV!
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September 22, 2008
Bad service
They are the worst people ever i used my debit card to open an account for my dad. when he cancelled his service they took out $659.69 out of my account and never put it back. and they wont apply it to what i owe on my own bill.
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September 22, 2008
Awful company
Direct TV informed us we could get HD channels with the package we ordered. After installations we could not get all the sports channels or the HD channels. Direct TV informed us that to get the HD channels we had to pay an additional monthly fee, but that is not what the installer told us.
Also the installer was not very professional, talked too much and was trying to get all in our business while he was here. I don't recommend Direct TV to anybody. I had to call them back to install all the boxes I asked for. I will pay the cancellation fee just to get rid of them.
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September 20, 2008
Horrible service
We lost our service about two weeks ago. It took a full week if not more for a service tech to come see us. When they did, we were fully supportive, and actually upgraded and everything. We changed our local channels to Direct TV and took the Dvr, etc. The guy was here in the morning, by nighttime we had no television at all. We call; they tell us they can't get here again for over ten days! So, this "great" company comes over, makes things worse than they were before (because now we have no local channels) and they say sorry, there's nothing we can do: first come, first serve. I mean, imagine any other company saying that: "oops, sorry we didn't fix your car, and in fact made it worse, but there's nothing we can do; you'll have to go to the end of the line and wait, again." How do they stay in business? Aren't they smart (or care) enough to have something set up in case THEY make mistakes? So, my wife and I are in agreement: we're canceling their service completely and going with cable. I can't stand when a company takes your business for granted. Cox cable would have had a tech person out tonight to fix the problem.
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September 20, 2008
commitment contract & cancellation of service
I have a problem with Direct TV. I was a customer for 8 years and then my DVR wasn't working right. I wanted new equipment. Direct TV told me that I would have to sign a 2 year commitment contract to get new equipment. I told them NO THANKS. The very next day a DVR arrived on my door step via Fed EX. I called them to make sure that I would not be agreeing to a 2 year commitment if I used the DVR. They said no problem, no commitment!
I continued to have problems with the new equipment and called several time. I was never informed that I was under a new commitment agreement and they did not offer to do anything to fix my problems, so I went with another company. After installation of new equipment from a new company.I called Direct TV to cancel. Now they tell me that I am under a commitment agreement and will have to pay extra to cancel. What should I do next? I never agreed to the commitment.
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September 18, 2008
Billing
I recently discontinued my services with Direct TV. Before doing so, I called Direct TV and asked them what date were services paid through, since I had just sent them a check. The person on the phone gave me the date. I waited until about 3 days before this date to discontinue my services and then I learned that I had to pay for that partial month. They said that they would send me a bill for the final bill.
Okay, I received the bill 9/13/08 and it said that it was due upon receipt. Since this was a Saturday, and there is no mail on Sunday, I wrote a check put it in the mail on that Monday morning.
On Thursday 9/18/08, I received another bill for that amount plus a $5.00 late charge and tax. I called Direct TV and spoke with a person which got me NO where, therefore, I asked to speak to a supervisor. I got a "supervisor" who was no help. All she would tell me that I was billed on the 13th. Okay I was billed on the 13th, but how I get it to her any faster than I did. She said they received my payment on the 17th. I even asked to speak someone above the "supervisor" and I was put on hold but somehow got cut off... hmmmmm Makes you wonder?
How can a company charge you a late charge and there was no possible way of me getting it to them any faster? I have no online bank service, so I could not send it them electronically.
What is the world coming to when you try to do things right? I sent them the final payment and I still get sorry treatment like this!!! Is there anyway to stop this company from railroading their customers? I could go on and on and on about Direct TV. That is just one of the many reasons that I discontinued their services anyway.
Is there any help out here? I know that it is only $5.00 plus tax, but just how many of these $5.00 late fees have this company received from other customers in the past and will in the future?
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September 18, 2008
Terrible experience
The "installation specialist" came to install our new HD DVR service with Direct TV. We were so excited. The "specialist" took about 3 hours to install our satellite on the roof and the receivers. When he finished, he informed us that he didn't have any HD DVR receivers and that he installed a regular HD receiver until next week when someone would come switch them out. That is when the nightmare began.
The following week a different "specialist" came to finish up the job. When asked if he had our new HD DVR receiver, he said that we would have to purchase the one that had been installed last week before he could switch it out with the DVR. As he observed the work that had been done the previous week, he asked if Direct TV had done the work and just shook his head. He said the wrong wiring had been used and nothing had been grounded.
During that week, our brand new $3000 TV had developed a small green dot on the screen. Put the two together?? After exhausted and numerous attempts to rectify the situation with Direct TV, we canceled our service. Two months later, our credit card was billed $1283 from Direct TV.
I called the credit card company and told them an unauthorized charge was made to my account. They told me to call Direct TV first. Of course I dreaded this conversation because I knew what a horrible company I was dealing with. Long story, short, they charged me a cancellation fee because we canceled our contract before two years. It didn't matter that we never received our HD DVR or for the service that they had been charging us for a DVR.
I am still in dispute with Direct TV but I advice against using them when there are so many other good providers.
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