They call us every day trying to get us to subscribe again to their service.

On August 6th, 2008 my fiance called Direct TV to settle on our past due account of $807.76(charges for fees on boxes unless returned or account is reinstated.) Direct TV settled on $225.00(we reinstated our account.) Within a day or two I went to make a withdrawl and there was no money left in my account. After going over my account I realized Direct TV withdrew two seperate amounts, one was for $225.00 and the other was for $582.76, turns out to be a total of $807.76. I immediately called Direct TV and spoke with a supervisor by the name of Marisol. Marisol agreed it was there mistake and they would return $585.09 (with taxes). I then explained to her my account was already insufficient and was accumalating fees. She assured me if I faxed in a statement to her all monies would be returned to my account by Friday August 15th, 2008. I was so excited about finding my money and knowing it would be returned to me that I did not realize how long I would have to wait. Today, (Monday August 11th, 2008) my fiance tried to get in touch with Direct TV to explain to them we needed the money returned sooner. Direct TV stated (Jared)they would be unable to return it any sooner. My fiance asked if we wrote a check for groceries if they would pay the "bounce fee, " he also stated they would be unable to pay the fees. Now for the dilemma, we have five children and that was money needed to buy some groceries, fuel for my car to get to work, and school supplies (school starts on Wednesday), and whatever else I needed to do with "my money." So I guess what I am asking is what am I supposed to do until Friday. I borrowed $20.00 last night to buy $7.83 worth of food for seven people for three meals for today and I put the rest in gas at $3.64 a gallon. I need food for the rest of the week and do not have the resources to beg or borrow. How can someone take your money so quickly and easily out of your account. Yet, take as long as they need to return it. I also had two credit cards I needed to pay and they are now past due (first time.) If anyone reads this and can call Direct TV and ask them to please put a rush on this we would greatly appreciate it. Marisols voicemail is 956-784-7088 or you can call 1-800-531-5000 and ask for Marisol or another supervisor. If I can get several people to call maybe we can get them to speed up. A check in the mail would get here sooner. Thanks again, Mother of five in McLoud, Oklahoma.

I have recently signed up for Direct TV. First of all, the reception is bad, as I am sharing a big dish with neighbors in the apartement. Do not get satallite service this way by sharing a big dish with neighbors, you will have nightmares getting good reception. Second, I also signed up for auto pay and paperless billing. I was furious when I noticed that my credit card was deducted for 2 months payment with a late charge. I called and customer services responded to me that I had not pay my previous bill and that it takes 1 to 2 billing cycle for the auto pay to kick in. I checked through my statements and surprisingly, I didn't get my last billing statement nor was notified through email notification. Therefore, trying to be hassel free of writing a check every month and being eco-friendly of switching to paperless, I was charged a late fee. The customer service didn't not even explain things will and her English was horrible. I have now cancelled auto payment and paperless statement because I just cannot trust what Direct TV will do to take money from your account without your authorization. After 1 year, I will cancel the service. Never again Direct TV. I'm going back to Cable.

Hello, I have had Billing problems with Direct Tv for over a year, ( they charged us for a football package! We never watch football!) When I finally get it resolved, new problems accursed and we finally decided to canceled our services. Well couple of weeks went by and we got a bill for over $300.00. When I called they said that I had canceled our services and their was an early termination fee... WE HAD BEEN WITH THEM FOUR A LITTLE OVER 4 years! The person that helped my told me that I had ordered a new DVR! I then told him that we called a technician, because our box was not working, He then told me that he was unable to fix the problem and that he had to replace the DVR. we mailed the defective box back to them and got a new one. they checked with their records and then a guy agreed and said that I had to write a dispute letter to an address. Well I wrote the letter and now they will not over turn it because they said that we ordered new equipment or up-graded. I tried to contact direct tv tonight and told the girl my problem and she told me that someone will call me tomorrow, I was asking her questions and then she hung up on me and when I called back I got a message that their office was closed...

THIS HAS BEEN A NIGHTMARE!!!

I can not seem to resolve it!

Been a customer over 7 years. Needed to cancel my service for 4 months while out of town. They charged me a 280.00 termination fee. They said I was under contract because they sent me a replacement box. I signed nothing and was told nothing. Bad Bad Bad company. Anyone wishing to obtain satellite tv should look elsewhere.

Jason Breazeale.