On July 26, 2008 there was an unauthorized debit taken from my checking account in the amount of $591.73. I have tried to resolve this with Direct TV by faxing my statement information showing the debit. It has caused 5 insufficient funds $25.00 each totaling $125.00 to be taken from my account because of their error. I am reporting this to the Better Business Bureau President Charles I. Underhill. I did inform Direct TV I will not be making any payments on my account until this error is resolved.
Paulette 619-7413877 work 619-527-3400

Direct TV SUCKS!!!When it comes to service. I have to wait a fucking week to get my service back up and running. This is a crock of shit. Now, I have to take a fucking half day off of work just so the assholes can come to my house "At their fucking convience" to fix my direct TV. Direct TV should pay my salary for half the day that I'm getting docked to stay home to wait for their ass to fix my direct TV. Direct TV needs a class on customer service.

last may I added hd to my service.now keep in mind I had hd with them already with my store bought and owned recievers ...they said they moved the satelites and added some stuff so all my other 300.00 recievers was useless.and to continue I would have to buy not lease a new dvr reciever..another 300 bucks..the installer came out and said he didnt have a place to mount the new dish that was solid, and I said its a house the most solid thing around, , he just said he couldnt do it..so I said fine, I called and tolled his supervisor and he sent out another installer .who said '' we can put a pole here and mount it...instead the original installer even thow he heard the guy ...mounted it to a tree stump...probably still laughing!!
it worked for a year, and two weeks ago it fell over..I told Direct tv and they said there not allowed to mount them to trees ..well needless to say i tried to get it reinstalled, and it was set up for july 26 2008 ..between 12 and 4 pm..ofcoarse they called at 3:30 and said he would be late..i said I had to reschedule. well they called 5 minutes later and said that they would reschedule
tuesday, , then 30 minutes later dtv called and said they had to reschedul for them ..ok again i told them tuesday .then 30 minutes later someone left a message on my phone saying they came buy and couldnt get a clear line of sight, , I had all 5 satylites with signals in the 90's 0n the signal meters...and besides i was there when he so called arived and I didnt see him at all..well this morning i called and cancelled I i expect to pay atleast 500 dollars for a service I couldnt get anyway...I think Enron was more fair and why do I have a new contract I have been a loyal customer for over 10 years...Just take my advice, , Dont use direct Tv or anyone who says contract...

I have a bundled service with AT&T for satellite (Dish Network). I got the service last year after I dropped cable. I recently had a reception problem on my TVs, and called the support line which was on a little sticker on the side of my Dish satellite box, placed there by the installer. I reached the support center, and explained my reception problem, and was transferred to another number and I thought I was talking to a support technician.

He assisted me getting the reception corrected, and asked me what kind of box I had and when I told him, he insisted that the box was obsolete and I needed to upgrade to a new box which would give me more channels and improve reception. He offered to send me out another box, dish, and I would pay $29 for the shipping. I agreed, believing he referred to DISH NETWORK. DUH! When the box arrived, I saw that it said Direct TV on the box.

A few days later UPS delivered a box while I wasn't home and when I saw it - it was a Direct TV box. Without opening it, I called Direct TV and of course, could get NO ONE on the phone. You can imagine how angry I was and called them repeatedly to ask why I got a Direct TV box but there was no answer. Finally I reached someone and had to fight with them for TWO days to get the whole thing cancelled. They claim that I agreed to contract with Direct TV and my contention was why in the world would I do that when I already had a contract with DISH???? And why would I risk being penalized for who knows how much money? Originally I was just calling about getting my reception corrected, how did that turn into my being switched from DISH to Direct TV?

I was literally screaming my head off to anyone, the manager, the technician, the supervisor over there at Direct TV. I think they are scammers, liars and frauds.

I called Direct TV back again today and was told that my so called 'account' with Direct TV would be cancelled and I need only to return the Direct TV box unopened. It sits in my living room and UPS is still not here to pick it up. There's another pain in you the know what. A delivery service that DOESN'T deliver! What else is new?

I started having problems with picture quality ("freezing" or no picture) about a month ago. I put in calls to DTV tech support to try to fix the problem. After several back and forth efforts, punching buttons, technical mumbo-jumbo I didnt understand and resets galore, they determined that they could not help me and would need a technician. When they mentioned a charge to come out I specifically said I did not want a person in my home if there was a charge associated. They did some "checking" and determined that no charge was needed. The technician came, blamed a tree that has been there the whole year I've had DTV (no problems before) and switched some cable in the back. The TV worked fine even though I didn't chop down the tree as was suggested.
I received my bill this month and saw a charge of $80 for the service call. I promptly phoned, expecting that they must have made an error, only to find out the true nature of DTV. The rep informed me that no one had noted on the account that there was not to be a charge and so there was nothing he could do. I was not allowed to speak to a supervisor, only told "he'll say the same thing". When I expressed concern, the rep offered a "solution" of decreasing the cost of the service fee if I would sign up for their protection plan for a monthly fee. I was not happy with this solution, because at this point i was getting the runaround and feeling duped. I told the rep that I would do the plan, but my intention would be to cancel the account as soon as I got set up with another provider. I expressed dismay that they would not waive a fee I shouldn't have been charged in the first place, only offering a reduction by strong arming me into a plan I didn't want. He infomred me that if I signed up for the protection plan and then cancelled, I'd have to buy out my contract. I refused and decided to eat the cost of the service call and go back to cable.
I called today to cancel my service and was informed that there would be a $150 early termination fee. I have had the service for a year, which was my understanding of my "contract", however since I have the DVR, I was informed that it is a 24 month contract. I was not aware of this, as I was told it would be a year committment. I was also never informed of this fee when I expressed my intent to cancel last week. I feel like the surprises never end with these people.
Incidentally, when I called to cancel today the rep tried to retain my business by offering to waive the previously unwaivable fee that started this whole issue in the first place. Of course, I'd still need to sign up for the extortion... I mean protection plan. After what I've been through, I have no faith in their deceptive practices. The icing on the cake is when I told him I was done with them and just wanted them out of my life, he reminded me of their "returning customer" incentives. They truly have no clue.
They have you going and coming with this company. Its no wonder the customer service is so poor; they have nothing to lose b/c they make money if you cancel. I have read the horror stories about being charged for boxes b/c it takes them forever to send the fed-ex return boxes or they fail to log them as received. I changed my debit card info on their website but have a feeling they'll still find a way to suck something from my account. I anticipate a long road head just to get rid of them. I read every page of the complaints and they're all pretty consistent. I will never do ANY satellite company based on my experiences with this one. I only wish I had seen this site back then.