they ran there cable wires in the wrong place and you can not get them to come back to move them they make appoiments then never come then when you call them they give you the run around

I purchased my Direct TV equipment through Circuit City while buying a TV. When the installer came out he asked what I paid for the equipment at Circuit City. He said he had a better deal and instructed me to call the company and cancel the original order and re-order through his company, Direct Star. He said they would refund the original equipment cost. The end result is that I have paid $400 for equipment purchased from Direct TV through Circuit City and paid another $300 for the same equipment from Direct Star.

I have called them and sent emails requesting a refund. They have ignored it. Then I called VISA. During that process Direct TV and Direct Star acknowledge the double payment but refuse to remedy the problem. VISA will not do anything now because this happened more than 60 days ago.

Dear Sir or Ms:
I am so disappointed in Direct TV that I am ready to cancel it.
I have 4 issues: 1. There are 3 PBS networks and most of the TV shows that are advertised and that we want to see, are on the PBS that we don't get. Why not give us all 3 and skip some of the sports? 2. The other night we all started to watch the playoff hockey game between Calgary and San Jose. We watched 15-20 minutes, then cable shut off saying the show "was not in our viewing area". Hello. The game had already started. No one was going to rush to buy a ticket and drive 1 1/2 hrs. to San Jose to watch the game. Why start it, then discontinue. That is truly bad business! 3. Over 90% of the cable channels offered by you are ones that we never view. I would prefer to pick my own channels and pay a lot less per month. $60.00 plus for what you are offering is way too much money in today's economy.
4. Finally, please give us some quality TV - not the trash the networks are putting out. Go to BBC or CNN international for some quality.
I am so frustrated with TV that we find our family is watching less and less. I don't want to see so many commercials and I don't want to see someone get robbed, raped, or beaten up. I should not have to have that in my home.
Thank you.
Dr. Jackie Fobes

I called Direct TV and asked about their promotions. After a long conversation I thanked the sales rep and told her I was not interested in making a change. She offered a 4 month promotion that included introductory pricing and the NFL Ticket for free.

When I turned her down her offer went to nine months. I couldn't refuse at this point and I agreed to become a customer. Other than taking 30 seconds to change some channels and haveing problems in the snow, it was fine for 4 months. Than my promotion ran out. It turns out the sales rep flat out lied to me.

I called and explained the situation to a customer service rep. Than another and another and another and another manager and another manager, etc, etc, etc. After 10 calls and Direct TV failing to live up to their original offer I have given up.

Recently I noticed a $399.95 charge on my credit card. I called again multiple times to explain they were never given permission to bill my credit card. I just filled out an affadavit accusing Direct TV of theft and had to cancel the card to prevent further charges. They say I'm under a contract I never signed. I refused to sign after installation because the installer never heard of a nine month promo.

Today I received an $800 bill from Direct TV. They won't see a dime. This is the biggest joke of a company I have ever seen. DON'T DO BUSINESS WITH THEM.

I ORDERED DIRECT TV OVER THE PHONE FROM MY HOME IN WORCESTER MA. THE SERVICE WAS FOR MY NEW HOME IN PANAMA CITY FL. THE INSTALLER AIMED THE DISH RIGHT AT LARGE GROUP OF TREES. I QUESTIONED IF HE WOULD GET A GOOD SIGNAL THERE. HE INFORMED ME IT WOULD BE FINE. THIS MAN NEVER EVEN HOOKED A HD TV UP TO TEST THE SYSTEM. WHEN HE WAS DONE I ASKED ABOUT THE ANTENNA FOR THE LOCAL CHANNELS I WAS INFORMED IT WOULD COST 250 DOLLARS MORE. I TOLD HIM THAT IT WAS TO BE INCLULDED IN MY INSTALLED HE SAID IT WASNT. THE PACKAGE I ORDERED WAS TO INCLUDE HD CHANNELS 18 TO 20 I GOT 2. I CALLED DIRECT TV ON THE THIRD DAY OF SERVICE TO COMPLAIN THEY TOLD THERE WAS REALLY NOT ALOT TO DO BUT MOVE THE DISH. I TOLD THEM THAT THE ORGINAL INSTALLER HAD SAID THERE WOULD BE TO MUCH SIGNAL DECAY FROM THE OTHER END OF THE HOUSE. AFTER 25 MINUTES I ASKED TO CANCEL THE SERVICE THEY HUNG UP ON ME. TWO DAYS LATER I CALLED BACK TO CANCEL AND WAS INFORMED IT WOULD COST 285 DOLLARS. THAT WOULD HAVE MENT IT COST 595 DOLLARS FOR DIRECT TV FOR FIVE DAYS. I REFUSED TO PAY.
DIRECT TV STOPPED SERVICE I WAS HARRASSED WEEKLY BY BILL COLLECTORS UNTIL A GOT NEW PHONE NUMBER AND HAD IT UNLISTED. SINCE THEN THEY HAVE PLACED A DEROGATORY REMARK ON MY CREDIT REPORT. THIS IS NOTHING BUT EXTORTION THEY EVEN OFFERED TO SETTLE FOR HALF THE MONEY.