Direct TV
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Category: Entertainment
Contact Information
Orlando, Florida, United States
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Direct TV Reviews
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April 4, 2008
Still charging after no srvice
This compant Direct Tv in puerto Rico is very unprofessional and delays in crediting their customers for incorrect charges. Icanceled the service 02/11/08 and on 02/19/08 i was rebilled for a month of service of $38.60. Today April 5 it has not been credited. Also, a paymnt was made via money order. usps confirmed it had been cashed by them and they have not credited the $35.00 payment made 02/11/08 as of yet April 5, 2008. What else can I do re: the $0.00 balance I should have reflected on my account.
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March 31, 2008
Scam billing!
I had used Direct TV for at least 2 years. When I decided to relocate from California to Texas, I informed Direct TV that I would need to cancel the service because I was moving and would not need service any longer. A representative called me back and convinced to me to just 'suspend' my service and that when I needed to start the service up again, to give them a call. Well I never called, but I did receive a bill in the mail the second week of March 2008.
So of course I called to clear up any confusion, and I was told that the bill would be credited and that the balance would be zero. However that was not the case. Yes they did credit me 47.66, but still left a balance of 104.00. I called back and asked to speak with a supervisor, and she was very rude, she said that she would not send a payment dispute because she felt that I was responsible for the bill. So, I send an e-mail to try and get the balance cleared up. I receive an e-mail response informing me that the balance was still due and payable, however my information would be sent to management to inform them of my issue with the supervisor.
My whole issue is that they would not take responsibility for their error and are trying to charge me for it. Clearly, why would I call to reinstate service at an address that I no longer live? If I'm living in a home where the owner already has cable tv, why would I call to reinstate? This doesn't make any sense to me, but I guess that Direct TV sees no wrong. Issue is still ongoing.
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March 30, 2008
Financial
My complaint is in the way Direct TV does business when you try to cancel their service. When you cancel service they send you boxes to return all of your receivers. After I closed my account they charged my acct. $119.00 until the receivers were received by return mail. I promptly did what they told me to do. I called a week later to see if they had credited my acct. They didn't seem them on my acct. I had to talk with two or three different people to finally make sure they got credited. When I asked them when they would credit the $119.00 back to my acct.- they said it would take 6-8 weeks. (It took them one day to take it out of my acct!) I waited 8 weeks- the money had not been credited back, so I called and asked where my money was, they appologized but made no excuse for the oversight. They said they would put a rush on it and I would receive it in no more than 12 business days. I finally received it after several phone calls and staying after them. I believe this must happen a lot. It seemed like DTV hopes you'll forget about the money they owe you. I will never use them again.
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March 26, 2008
Cancellation fee unadvised!
BEWARE of Direct TV cancellation agreement! My husband and I were canceling Direct TV due to incorrect billing issues and 'rudeness' from each customer service agent. We had been with Direct TV for four years. In December 07' our TIVO box became defective, to which they replaced and quickly resolved our issue. When we went to cancel our account this March (again bad billing and customer service) we were advised that our contract had been re-extended for another 2.5 years when we replaced our DVR unit. NEVER were we made aware of this, nor did we ever execute a contract with Direct TV. They are insisting we owe them $250.00 to break our contract, to which I can not understand how they legally are getting away with penalizing so many people when you are not authorizing the extension of their contract. I have been told even if the unit was purchased ELSEWHERE they still have this right to complete this deception. How there is not a class action suit brought against this company is beyond me, if there is a big old attorney lawyers' office reading these complaints... please take us on!
BE VERY CAREFUL with this company they will take your hard earned money away from you!
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March 22, 2008
Billing after canceling service!
This Direct TV "Account" was terminated in September 2007 when I moved back to my home in another county in Mississippi. I never received another bill and assumed I was current. Somehow this account was continued without my knowledge and possible moved to another location. I am currently trying to contact CBE Group and/or Direct TV. I will pay their $678.00 blackmail in order to get this off my report. And if you ever see Direct TV on my report again I can assure you it will be fraudulent because I will never deal with them again. Note: I have contacted Direct TV's Costumer Support at phone number 800-494-4388 and after a hour they where unable to find my account. Isn't that a joke. They cannot find my account but they can screwup my credit report.
Damage Resulting:
The action of placing this on my credit report has affected my credit score by 70 points. This can possibly have an affect on a property purchase planned for next week. The legal ability for these people to do this is total and outrageously wrong.
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March 22, 2008
Theft!
I canceled my service with Direct TV after 7 years because I moved to another state. I was not under any contracts with Direct TV. Each time I call DT they assure me the problem has been corrected and I do not owe them any money. Today I was notified they have turned my account over to a collection agency. When I called... again the idiot I spoke with did not have a clue even though she identified herself as the billing supervisor.
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March 21, 2008
NON DISCLOSURE OF FEES
MY COMPLAINT DEALS WITH THE NON- DISCLOSURE OF FEES AND 2 YEAR CONTRACT.
WHILE SPEAKING WITH THE CUSTOMER SERVICE REP, SETTING UP THE INSTALLATION TIME AND THE PROGRAM I WAS SELECTING, THERE WAS NO MENTION OF A TWO YEAR COMMITMENT TO THEIR SERVICE. IF I WERE TO QUIT MY SERVICE PRIOR TO THE TWO YEAR PERIOD, I WOULD HAVE TO PAY A FINE. IN ADDITION I WAS NOT TOLD THAT THE EQUIPMENT I WAS RECEIVING WAS ON A LEASE BASIS, AND THE REMINDER OF THE LEASE WOULD BE DUE AND PAYABLE AT THE TIME OF DISCONNECT. ALL OF THIS I WOULD FIND OUT AT A LATER DATE BY COMPLAINING ABOUT THEIR SERVICE, OR LACK THEREOF, THAT I WAS UNDER CONTRACT FOR TWO YEARS AND WOULD HAVE TO PAY FINES AND PRORATED FEES FOR LEASING OF THE EQUIPMENT.
WHEN THE INSTALLER CAME TO MY HOUSE, HE SEEMED TO KNOW WHAT HE WAS DOING, BUT SPOKE VERY LIMITED ENGLISH THAT WAS VERY DIFFICULT TO UNDERSTAND AT BEST, UPON COMPLEATION OF THE INSTALL, HE ASKED ME TO SIGN A PAER SHOWING HE DID INSTALL THE EQUIPMENT. UPON TRYING TO GET HIM TO EXPLAIN THE SYSTEM, HE JUST HANDED ME THE BOOK STATING THAT HIS ENGLISH WAS NOT TOO GOOD.
I SIGNED THE PAPER ONLY TO FIND OUT LATER THAT HE WAS TO GO OVER THE ENTIRE SET UP WITH THE CUSTOMER AND BY SIGHNING, I WAS AGREEING TO A TWO YEAR CONTRACT. ONCE AGAIN, I WAS NOT EXPLAINDED TO OR DISCLOSED TO THIS AGREEMENT. I FEEL THAT THIS IS FRAUD!
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March 21, 2008
Terrible service!
When I first moved to Virginia, I had DirectTV installed at my new home. The service was appallingly bad (every little breeze seemed to whisper "no service") and the costs, rather than the amount promised, were always at least $20-$30 higher than agreed. Finally, in frustration, I canceled the DirectTV Service and went with Cox Cable. Imagine my surprise when I checked my bank balance this morning and discovered that the money needed to pay for my car repairs which had been resting quietly in my bank account, was suddenly GONE due to DirectTV, without authorization and without my foreknowledge, raided my bank account for $257+!
I did not have a contract, but DirectTV is claiming I did. There is absolutely nothing I can do about it at this juncture except to warn everyone that they are SCAM artists who can deliver POOR SERVICE and still collect more than was originally agreed to on a regular basis!
DO NOT SUBSCRIBE TO DIRECTTV. Let my experience with these hucksters be your warning!
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March 20, 2008
Continuing to charge when i do not have their service!
I changed to a different satellite company on January 1, 2008. DIRECT TV continues to bill me for that BOX [$55.00] which I returned via FEDEX February 8. 2008 and have receipt. They did not credit the BOX til March 18, 2008 and they act like I still have their service. My personal opinion is that they act like crooks and want to scam me for money I do not owe them. Service representatives will hang up in your face.
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March 20, 2008
Unable to get a clear picture
I am unable to get a clear picture and I called your technical help desk. My service person's name is Lorena in Oregon. She walked me through all of the steps to restore clear satellite reception. None of them worked so she told me the first available service time was Monday.
Turns out my schedule next week can't accommodate the service tech until Thursday a week away. The tech service person was more interested in knowing if she had served me well than letting me know how sorry she was that I was having trouble. She as a matter of fact was neither sorry for my problems nor that I could not get service before Monday. She sounded bored as if I was just a bother.
I have been a customer of Direct TV since the 1980s and I have seen a deterioration of your customer service. I called several months ago and asked about your HD program. I couldn't understand why I am paying $80+ for my Direct TV service and was told I now have to pay $99 more for an HD receiver. If I were a new customer I would be able to get a real deal for much less than I am currently paying.
So that experience coupled with this one tells me it is probably time to get a new satellite provider or move to cable. I realize in today's world service is just a memory but if this is how you treat your longtime loyal customers then you probably won't even miss me when I am gone!
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