My service went out in january of this year (2008). They said I needed a new card. I offered to pay for overnight FEDex because I was having friends over for Football playoff games.they said it couldn't be done. i got a new card and after one week I had no service again. I spent hours on hold trying to get through to customer service. To make a long story short I had to discontinue service. They said i would be charged an early termination fee. I told them that they didn't honor their side of the commitment. I sent a registered letter to Direct TV with the details of my situation. They would respond by saying that I didn't keep my commitment with no mention of their horrible mis-handling of my situation. Without responding to my registered letter, they charged my credit card the termination fee.

I will challenge this thievery and tell everyone I know not to use Direct TV.

i had a Direct TV box that was not working 8/07, so when i called to see what could be done, the csr offered to send me a new one(when i balked at the fee of $19.95 and threatened to go to comcast she waived that fee) a few months later i did switch over to comcast and at that time DTV informed me that i had an early term fee as when they had sent out the box in august i had signed up for another 12 mths of DTV (in 8/07 i had been a DTV customer for 2 years), no one ever disclosed this to me and so now i am fighting them about this but they have sent it to collections and are they difficult to deal with, i would never use them again, they are robbers!!

Contacted an internet site ordered a package. For $39.99 was contacted by a representative of Direct to confirm an institution, agreed to the date. Received a bill for $58.00 five days later called direct and was told that would be my monthly bill because I had up graded. And if I wish to cancel it would cost me $300.00 as I was locked into a 18 month contract.

I'm retired and cannot afford this amount.

I too fell victim to Direct TV. When I ordered this service, I was told my installation was free. I had to pay a UPS shipping charge and could get a reduced price on a service agreement if I gave them a credit card number. When the installer got here, He said it would be a $200.00 charge. I immediately got on the phone for an hour and a half, being transferred around until I was finally told my UPS charge would be refunded to my acct to help offset the cost. I never was refunded my money.

I have spent countless hours on the phone trying to get resolution and voicing my opinion of how unhappy I am with their service. I finally got fed up with the whole thing and called to cancel my service. I was told they would send boxes for me to send my equipment in and I told her to send me a final bill and I would pay it. Not once did she mention hey don't worry, we are going to steal the money out of your account, but guess what... they took $501 out of my acct 4 days later. Imagine my surprise, when I was overdrawn the day after payday!!!

I talked to my bank who said this was the third time in two days, they had this problem. I have spent countless hours on the phone over the past three days (on hold, being transferred, listening to robots talk in circles) finally being told that the contract I signed gave them permission to do this: however they cannot produce a contract I signed!!! I can write a bill dispute dept in CO, but they don't have a phone. How ridiculous is that?

The last witch I talked to told me boxes had not even been sent yet for me to return my equipment and that they took the banking info from my payments to deduct this money. Since I was never given the chance to pay this bill, and they took it upon themselves to take whatever they wanted out of my acct, I am furious. This is robbery and it is no different than me using my card somewhere and them turning around and stealing money out of my acct. This is wrong and it has left me feeling lied to, cheated, stole from raped, and hung out to dry!!! Is there any justice left in this world???

I want to do something to expose them as the crooks they are but I don't know where to go from here...Can someone please help? I'm thinking class-action lawsuit.

hello

Last year I opened an account with Direct tv had no problems intell about two months later I recieved a phone call saying i was behind two months on my bill. I told them there is no way I am late. I dont own anything intell Dec 2007. so we went back and forth and I told them that when I signed up that I would get 4 months free service. well they basically said I was not tell the truth. so they tried offering me showtime for 3 months and some other stupied thing but I still had to pay the back pay. so then my direct tv got shut off because I didnt have it paid in time. I never recieved anything in the mail for the bill because they had my address wrong. this gets better trust me!!! So then I got a paper from my bank saying I was over drawn on my account. come to find out they stole money out of my account. so I called direct tv and asked why they took money out of my account unathorized. the lady said that i sign some form saying they could take the money out. I told her no I didnt and you would be hearing from my bank. so I had to go to the bank cancel my debit card and get a new one. plus if i wanted money I had to use checks and drive to the bank to get money out of my account. so for 2 months of service its been a living hell!!!