I recently moved to Arizona and was forced to stay in one place for a month or two while I was waiting for my condo to become vacant.
I decided to set my services up with Qwest who told me that the TV bundle they offered was with Direct TV. I told them where I was moving and made sure that it was okay if I just transfered services. They told m no problem your phone number might have to change though. I said okay, not a problem as long as I still have the same big and all that. Still they said no problem.
I was able to move in sooner than expected just a little over a month. So I called qwuest to set up the move. They took over a week to get to my condo and when they did they realized, ONCE THEY WERE THERE, at my condo mind you, that they had made a mistake and that I would have to go with another service provider. I was furious. I called qwest to concel and it still cost me money along with my deposite, then on top of that I get a bill from DTV saying that they are going to charge me their own late fee of $125.00!!!!!
This was outrageous. They cannot provide service therefore they lie to me and then charge me. I'm a law student and not only is this unethical and illegal for them to do I cannot afford to just let it go. I call customer service spend HOURS (literally) on the phone with customer service and still nothing. They tell me that I have to WRITE a letter and mail it to a PO box for complaints. I think are you kidding me? This is almost 2008 and there is no other way other than mailing a letter via the postal service? This is the only way that they deal with customer complaints? By far the worst compnay I have ever dealt with. I wish nothing but the worst for DTV and hope to see them go bankrupt or sued and destroyed in my life time. From what I can see all that they have done I would like to find ONE just one customer with DTV that has never had a problem. I challenge them to find one.
I wont let this go I want my $125.00 back and I want them to pay! I need it and it's mine, DTV are thiefs and liars and should not be allowed to operate any kind of business.

Phoenix Arizona

My Direct TV service was activated in July 2007. I mailed in all needed paperwork to receive the free portable DVD offer only to find out in November that I was not eligible because I activated the service through Bellsouth. I had spoken to numerous representatives since mailing in the redemption form and no one informed me of my ineligibility. The fine print in the ad doesn't state that I had to order directly through Direct TV. The ad also states in order to receive the bonus(DVD player) one has the option to call the toll free number, visit directv.com or use a local authorized dealer. This appears to be false advertising. Is this how Direct TV advertises to gain customers. If it is what does the consumer have to look forward to when a bigger problem arises?

Imagine this, you only have 48 hrs to decide weather you like their service or not, how ridiculous is that?! The contract i have in my hands says i can cancel within 7 days of signing the contract but when i called i was told that the contract was changes and the "charges re valid" their policies had changes and the contract i got was wrong and not valid, the apologize and said i needed to pay the amount billed for. So i guess we signed a an old contract and that our fault? These people are scammers...

The day we dropped the "free" premium channels which were part of our new customer purchase plan, we lost reception on more than half of all other channels. We reported this the next day. We were walked through a number of steps by a customer service rep. Those did not work so he suggested we climb on the roof (we have a 3 story house) and check out the dish. We refused to do that and were told to give it a try for a few more days to see if the problem would correct itself. We called again the next day to set up a service call and were walked through more do-it-yourself repair steps. This process went on for 5 days. When a service call was finally set up we were told our warrenty had expired and we would have to pay for it as well as any repairs. We'd never of paying for repairs on something that was leased and not owned outright. We requested our contract be cancelled. We were then transferred to Tony (badge number U7402)in the Retention Depart in AL. He agreed to send a service person 1 week later to install all new wiring, a new dish, and new receivers at no charge to us. When the service tech arrived his work order did not match the agreement. He talked with Shane in ID to straighten out the matter. Shane authorized him only to test the receivers. They worked, but the problem was still there. More calls were made to Shannon and Tom in OK. Tom said is was a software problem. TO BE CONTINUED

Forgot to mention that Tony in AL (Badge number U7402) asked if we had a good pair of garden clippers. He suggested we cut the exterior wiring in 4 or 5 places to make sure the local Ironwood contractor would replace it. Kathy, the customer service supervisor who solves problems in 3 hours, had some interesting facts. No customer service rep is allowed to make any outgoing calls. So much for the promise Tom in OK had made to call back. Kathy also said supersivors can make outgoing calls, but only once per week. What authority! I would never work for Direct TV. The level of self-worth their employees must have is below anything I never want to know. It must be hard for Direct TV to find employees with so little concern and kindness for others.