After disconnecting from these idiots early in July of 07, they sent me a statement with an amount of -$78.50. After I had cancelled my account, the "customer "SERVICE"" rep said that they will tally up what they owe me and send out a check within 6 to 8 weeks.
They continued to send me statements that I am owed the $78.50. I waited on the customer "service" hotline for a total of more than 15 hours over the course of 4 months to ask them to send me my check. I informed them they were collecting interest on my money, but that was "OK" to them. They told me it would arrive in 8 to 10 days. A month later, I called again, they said it was sent. I waited 2 weeks, no check. It is now LATE October and I FINALLY got a computer-generated, computer folded and sealed and a computer stamped check (ya think it took their computer 4 months to print that puppy?) today...and it was ten bucks short.

After calling, getting hung up on, calling back, waiting again a long time to speak with someone, the woman informed me that on October 17, someone had deducted 10 bucks from the amount owed (the past 4 freaking months) because I was erroneously given a credit I didn't warrant. IF that were the case, why the heck did it take their computers almost 5 months to "correct" it in their favor?

There was nothing but a smirk in the customer "service" rep's voice when they told me they (now sing it along with me, kids) "I do apologize for that sir, but there isn't anything I can do for." Don't ya just want to bitch slap those clowns?

STAY AWAY FROM DIRECT TV. DON'T EVEN THINK ABOUT IT. YES, IT HAPPENED TO ME, IT HAPPENED TO ALL THE 20,000 PLUS PEOPLE YOU'LL FIND BITCHING ABOUT DIRECT TV ON GOOGLE.

You HAVE been warned.

Mr. Chase Carey, (Direct TV)

I was charged for service for 14 months you never provided at all at 9833 Oroville Quincy Highway, Berry Creek , Ca. Even after calling you several times, and writing you letters, my American Express Card got billed again TODAY. I sent a letter last month and you ignored it. If I do not receive my money back in 5 days, I will file suit.

Here is another copy of the letter you ignored.

Joseph Piscitelli

9-15-07

110 Escobar Street

Martinez, Ca. 94553

Direct TV Service

Billing Dept.

P. O. Box 6550

Greenwood Village, CO. 80155

RE: 11353101

Direct TV Billing,

I am writing to you to ask that you refund 14 months of billing that you withdrew from my American Express account. I recently was shocked to learn that you continued to bill my account for service I did not have on a property that I sold last year. ($713.72)

The address was: # 3 Lakeside Way Berry Creek, Ca.

I sold the house last year, and relocated to : 9833 Oroville Quincy Highway, Berry Creek, Calif. At that time, you sent a representative in the field to see if a service could be connected at the new site. Your technician was unable to get a clear signal at the new location, and the service was not ordered, or connected, or installed. Your technician said he would document that the service was unobtainable at the new location at that time.

However, you continued to bill my American Express account, and I called your company and talked to "James # U2604" a few days ago. He said he would send you a report, verifying what I have said, and that you would respond if I wrote a letter to you.

The account report info is: #11353101.

I expect you to refund the money in good faith that was taken from my account, and that we can resolve this issue amicably.

My address is: 110 Escobar Street

Martinez, Ca. 94553

Very truly,
Joseph Piscitelli

I've been a Direct TV customer for about 3 months now and it’s been about 3 months too long. First of all, I wish I had read all of these complaints before signing up, because they're all true. It all started wrong for the get go. The installers made a mess, drilling holes into walls, leaving the debris for me to clean up. That, I let go. Next I received a call from my association saying that I need to move my satellite from open view. Ok, here's where it really started. I called three different times, only to be transferred over and over again, then while on hold, be disconnected. So frustrating!!! Then, I finally talked to a rep that seemed to know what she was doing. She sent a service provider over a week later, who had no idea that I needed my dish relocated on the roof and if I wanted them to move it, there would be a $99.00 fee. No way I said, not after the horrible customer service I received. So I was told to call Direct TV back and that they would take care of me. Nope! After the same song and dance of being transferred and disconnected, not one representative seemed to care about the poor customer service I had previously received and reaffirmed the $99.00 fee would be charged for dish relocation. I told them “fine! I want to cancel my service.” Here comes the early termination fee. Beware; if you purchase the “dv-r service,” your contract will go from one year to two years automatically!! Cancellation fee is OVER $200.00!!!! I wanted to throw my phone through the wall. So frustrating. I haven’t cancelled my service or paid a bill since. I thought Direct TV had won an award for great customer service? I wonder how much they paid for that one? This is a bully corporation and I strongly recommend that you never purchase their lack there of services. Direct TV, if you were a man, I’d punch you in the nose.

I cancelled my contract exactly on the day my contract was due. So I figured I wouldn't have to pay for any cancellation fees, but I was wrong after my cancellation they send me a bill of $10.00 because the Protection Plan didn't go into effect until a month after my contract started, so in other words I canceled to soon for the Protection Plan!!! Okay so I paid this right... now after 2 months of not being a customer of Direct TV they are billing me $92.88 for GET THIS... "2 movies, and 2 ppv events" that were "NEVER SEEN" and to top it off they confirm the fact that they were never seen!!! They are the worst company to deal with!!! Don't ever get Direct TV, plus when there is bad weather you don't even get signal!!! It is dangerous just think... what if there is a horrible storm that you need to be following and you can't because you have no signal!!! I would not recommend DIRECT TV!!!

False Advertising; lying; poor service; worse customer service; incorrect billing; false charges; illegal and improper business tactics...

USE THIS LINK:

http://www.fcc.gov/cgb/complaints.html

FIGHT BACK.