Direct TV
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Category: Entertainment
Contact Information
Orlando, Florida, United States
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Direct TV Reviews
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July 7, 2007
Fraud & cheating company!
We agreed to a direct tv offer with $150 cash back in february, 2007. We were supposed to be charged $19.99/mo x 6 months. About 1 week after connection we received a monthly bill for $49.99/month.
I called to alert them of the billing error only to be told that the cash back offer was not valid and that the $49.99 was my monthly charge.
I told them to cancel this service as i had not agreed to the $49.99/month. I was told that an early cancellation fee may apply. Prior to disconnecting i asked to speak to the cancellation department to discuss this and was told that they had no phones (odd for the year 2007) and that i must contact them in writing. I sent a letter immediately (february 2007) and am being told in july that they still did not receive this letter.
They refuse to budge on the fee. I have had marks on my credit, countless bills and calls from their collection agency. They will not pull the telephone call from when the sales department signed me up, refuse to let me speak to sales and will not reveal the name of the salesperson (odd that they don't want to find out who is offering fraudulent contracts to consumers).
I contacted the attorney generals office and the plymouth consumer aid division and have had no success yet--direct tv (angela wolf from the presidents office) sent a letter to the consumer aid division stating that the offer they made to me was out of date and so not valid and i must pay over $150 in cancellation fees.
I called the colorado police department to pursue charges of fraud and was surprised to find out that they had had many other calls regarding direct tv. An internet search brought up hundreds of other victims.
I have wasted countless hours trying to resolve this issue. The contract was fraudulent and the company tries to suck every penny from victimized consumers. They have absolutely no ethics and i would strongly recommend anyone from using their services!
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July 6, 2007
Refuse to send return labels
We are active military, came down on orders, had to move, canceled direct tv, we now have to return the receivers. I have had them packed up now for a month (today is July 6th) and am still waiting on the labels, I call EVERY day am on hold for at least 30 minutes and am being lied to about them labels getting here the very next day or better even overnight. Today I was threatened that we had to pay for the receivers, needless to say no fed ex van here with any labels.
Their customer torture"service" is the worst I EVER experienced they never put a supervisor on without making me wait for another 20 minutes (which I don't have), they flatout LIE to you we will NEVER go with Direct TV again worst experience with any company ever.
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July 2, 2007
Deception
Aside from complaining about this company, this write-up should also be considered a serious word of caution for those of you who are thinking of signing up with Direct TV. I have used their services for about a year and nine months and decided to switch to a different company. Direct TV however told me that it would cost me an early disconnection fee of $300 to cancel the service. I was stunned as I thought I could cancel anytime. A customer service took me through a grueling process of explaining and citing where this policy is located. The fact that it was grueling is an indication that it couldn't have been easy for me to decipher this rule on acquiring the service. Sure, I should have gone through that long Terms & Condition thesis with all its fine prints, but the cancellation policy is certainly one of those basic rules that Direct TV could have mentioned among the number of issues that it mentioned verbally. If, for instance, the company would inform you of extra services like maintenance coverage (for profit purposes obviously) then why wouldn't it inform about something as important as cancellation? When I asked Direct TV how long it would take before I could cancel my service, I was informed April 2009. Think about it. From December 2005 till April 2009 I am held hostage by Direct TV except I cough up $300. Please don't make the same mistake that I made!!!
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July 2, 2007
Harassing collections calls to non-customer
In June 2006, I was assigned a corporate cell phone number that previously was assigned to Jessica last name unknown that did not pay her Direct TV bill. I have received numerous dunning calls since July. Every 4-6 weeks I receive a new collection call. When I receive these calls; I call their collection department, speak with a supervisor and am assured they will take my number out of this account and out of the computer generated call system. 4-6 weeks later I receive the same call and the same response. They will not share the Jessica's last name or account number so I cannot report them to the FTC or to the state agency. It is now 7/2/07 and I just received another call from their collection department. This is a horrible company that not only treats their customers badly but also people who are not even customers yet. I will NEVER think of going with Direct TV after this last year of HARASSMENT!
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June 29, 2007
Beware of this thiefs!
I signed up for direct tv a year and a half ago I thought that I was signing a 1 year contract. Then I found out that because I got a dvr from them I found out that I actually signed on for a 2 year contract, well the dvr took a crap a couple of times and they said that they were aware of the problem and were working on it, I waited for about a month and called them back they said they had to reset the dvr so they did it did not fix the problem another month went by and I called back and they said they could send me out a new one, and when I got it I was to send the old one back, which I did. then I got my bill in and there is a charge on there for them to ship it to me, I called customer service again, and after arguing with them, they finally agreed to take the shipping charge off but I would be responsible for shipping the old one back, I told them that I wanted to pay my way out of my contract, I was told it was going to be around 100 dollars well when i got my bill it was more like 324 dollars, they said that when they shipped out the new dvr that i automatically signed up for 2 more years, I told them that I would pay until the end of the first contract but I was not going to pay for a contract that I did not authorize, so they took it out of my bank account with out my consent, I should be able to prosecute them for theft, but once again the little guy gets the short end of the stick.
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June 19, 2007
Don't sign up for Direct TV!
I purchased an HD DVR from Direct TV about a year ago. Ever since the day I got it, I've had technical problems with it: video and audio dropouts, and pixilization. For those of you that have Directv, it's the same thing you get in a REALLY heavy rainstorm. For nearly a year, I've had technicians come out to the house, we've replaced the dish, the wiring and the receiver. The satellite signal is as good as it could possibly be. After all that, the quality has not improved. I was patient with them, up til this months bill when they added a $70 charge for a "service call" that they refuse to take off.
Don't sign up for Direct TV, they may call you a "valued customer" but that's all crap.
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June 19, 2007
Terminating service unfairly
Having Direct TV for eight years at the same address, and the bill automatically deducted from my checking account each month. I awoke to find my service off and when I contacted Direct TV as to the reason I was informed that the service was disconnected due to a bill owed in 2006. I said how could this be when you take the payment from my checking account each month. I was given no answer, only that you owed a bill from another address and we were not able to provide you with new service at another new address. I informed that I know nothing of a bill at that address nor have I made application at neither address for service other than the one I reside at.
Direct TV did no verifying or validating of identity (i.e.SS#) they just turned off the service.
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June 19, 2007
Customer rep lied!
DIRECT TV SUCKS ! I won't bore ya ll with details but be informed that no matter what a Direct TV rep says... or charges you for upfront... you are entering into a contract and you WILL be charged an early termination fee! I will restate the obvious DIRECT TV SUCKS!
Go Cable!!!
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June 16, 2007
Unauthorized withdrawals!
Down in florida in the boon docks you have no cable so you get direct TV... 2 and half years ago with a 1 year contract np... then first year passes np contract time is done... Then the fancy much wanted direct TV with dvr comes out you really really want it but want no more service contracts. So you go down to your local wallwart and pay nearly 400 bucks for it so you will have no contract. Then you come home and turn it on with direct TV that you already have service with np... year and half goes by you go to move to place that has cable and so you decide to dump direct TV. So you call direct TV and they tell you there will be a 100 dollar fee for a contract termination and you have to send the receiver back... you say no way in hell i don't have a contract and i bought it outright.. they say no no you didn't... and you don't have the receipt from year and half ago to prove it so you say fine you can have the darn thing back but im not paying the penalty. They say yes you are, i say no i am not bill me... Then you find out the next day that they went into your bank account (that you only made one time payments to them with your visa part of your debit card) and deduct the money. So then you call them and say hell no you did not have authorization to do this put it back. When the direct TV replies" we sent out a form letter in april with everyones bill saying we would have authorization to go into bank accounts and do this for termination fee's." I respond "those were one time authorizations not permission for re-occurring withdrawals, and this is fraud. So then sit on hold for 3 hours with my bank filing disputes and fraud against direct TV. Just the stress i need.
Moral of the story any of you use a visa or any other form of online one time payment methods with direct TV take that information off of there now only pay them using billpay and bank issuing a check... even then they might still try to pop you... lol!
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June 15, 2007
Deceptive company, real bad experience
This company is the bottom of the barrel. From the first phone call to disconnection they have been a nightmare. I only wished I had looked at this site before I switched from cable. Direct TV is deceptive in their selling techniques, their web site is deceptive and the customer service is really lacking as well. I say to anyone who is thinking of Direct TV, STAY AWAY,RUN, Do NOT go with them.
I only have had them 6 days and we have canceled. We had a HD DVR and a HD Receiver and both stick. They bragged about how much better their pictures were compared to my cable. That was an all out lie. Plus we have been through 3 HD DVR receivers in the week we have had Direct TV.
I have spent countless hours on the phone with these jokers and would have my calls dropped while I was on hold, then have to call them back and tell the same story all over again. I was to the point of recording my grievance on a recorder just so I did not have to repeat myself each time I was dropped.
To top it off they tried to re-nig on the agreement that if they did not resolve my problem they would void my contract with out penalty. I am waiting on them to send me the boxes to return this sub-par equipment and then I am contacting my credit card company to make sure they refund the $430 bucks I spent for the up-grades they do not mention in their commercials. If they do not I will dispute the charge.
I was never a great fan of my cable company and their deplorable customer service, but they were never like this company. For the last week I feel I have been kidnapped for all the time and effort I put into this, for something that is supposed to be stress free.. I hope if one person reads these comments and does not go with Direct TV, then these complaints will have paid off.
In closing I can say beware of what you are getting into with Direct TV, It is like getting in bed with the mob, you almost have to get whacked to be rid of these people.
Thanks.
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