I canceled my service with Direct TV last week because I got married and moved in with my husband and today I found an unauthorized charge on my bank account, I don't even have direct pay with this company nor was I under a contract although they claim I was because they sent me a replacement for a faulty DVR which they say automatically extended my contract without my knowledge. They closed my complaint without contacting me and then they wrote on my account that I knew about the extension which was completely false. They then charged me an early cancellation fee and took the money out of my bank account without my knowledge or authorization. I believe this should be a criminal offense for them to take money out of my account without my authorization.

On april 5 2007 i had direct tv installed, came in great for about 4 weeks then the tree in my front yard got its leaves in full and my local service along with some hd channels wouldn't come in anymore... So the nightmare began!!calling direct tv and finding out they really could care less about customer service,they wanted me to get an antenna for locals ha and waive the disconnect fee never... The tech who installed should have warned me before the install that there would more than likely be a problem according to a couple of direct tv reps ive talked to but that didn't happen and they aren't going to do anything about it. They use a contracted company to do the installs in my area, maz tech inc, anyway everyone is passing the buck... May 10 2007 i disconnected this mess to date has in all cost me about 600.00 with the early disconnect. I have made many calls and you never speak with the same person ever, what a joke... Also i signed up with the bundle package from verizon... Think they can get the fees waived?think again !! Im not happy with them either right now to let its customers get screwed like that !! Thought they were a better company than that too... Ive called cussing and ive called crying. Time for me to learn a lesson and spread the word - beware!

How do I get out of this contract??? My granddaughters can't get a cartoon channel to watch because I have not paid for that package. I do not cart for HBO. The package I have is P F V or sports... Music is another one I don't need. What I thought I was getting is totally different than what I expected. HELP... I would like to put together my own channels that we like that is not P F V sports or music. Will BE waiting on an answer. Sincerely Alice Bittle -205-674-3485. It is ok to talk to my daughter Liz Taylor. If I have to keep something I don't want I want a cheaper package and two rooms took out to save money. I would love to have Charter Cable back.

I had a similar experience with the Dish Network. The salesman for Dish told me we had 60 days to cancel with no fees, after we mailed the equipment back we got a bill for $400. Several years later and supposedly a little wiser we hesitantly decided to try Direct Tv. This time i made sure to ask all the right questions about billing and cancellation. I was promised a 30 day trial period no strings attached, the salesman even told me they knock off another $10 from the bill if you pass a credit check.

Direct tv was installed on a friday in march-07. We signed up for the plus package- 185 channels/hbo & cinemax free for 3 months for $44.99, no dvr included. The following monday we received a bill from them for $59.99. I called to question and correct the amount. I had to speak with several people getting different answers and reasons about the bill amount. When i mentioned cancelling the service i was told i would be fined because i exceeded their 7 day cancel policy its not 30, then i was "accidentally" disconnected.

When i called back after jumping through several hoops, the next person tells me its not 7 days, you only have 3 days to cancel from activation, then i was "accidentally" disconnected again.

Several weeks later we get a second bill for $59. Now we owe them for 2 months and we've only had service for a little over 5 weeks. Several days later they shut off our service.

During this experience with direct tv i've learned several facts:

1- customer service is lousy, they are either all stupid or they are all lying about everything.

2- direct tv will terminate your service within a 40 day period or sooner if a single bill is not paid, even a new customer.

3- in order to get the advertised package prices, you need to mail in a rebate form that takes 6-8 weeks and no interuption of service to qualify. This redemption can be ended at the discretion of direct tv at any time which can send your bill back up.

4- the installer doesnt have you sign anything. Your first bill is considered your contract with the terms of agreement and is also your redemption form to get the rebate for a lower bill.

5- direct tv's billing is pro-rated, this fancy word means your actually paying ahead for the service before you use it instead of after.

6-after your service is shut off, they will obviously call and try to collect the money, but they will also try to get you to cancel so they can add another $300 to your bill.

My best advice to anyone thinking about ordering directv is not to do it. They smack of false advertising and hidden details and poor customer service. If you already have directtv, do not cancel the service because they will bill you $300 or more on top of the monthly bill you owe. Your actually better off just not paying the bill... this way if they shut your service off, and you dont cancel, they cant even ask for the box back.

If your service is shut off, make sure you unplug the box right away because they can actually keep billing you month to month. This is because they dont actually kill the signal to the box, you still get a couple channels, but the only thing you can really watch are pay per view and the 24 hour ad channels.

On Jan. 27th, 2007, I called to cancel my service with DTV because I was moving and needed a cheaper television company. I was persuaded into staying with DTV by their cancellation department. A representative offered me a 6-month discount of $19.99 for Total Choice Monthly and $2.00 for HBO. They also offered free Stars and Showtime for 3-months. I thought this was a great offer and decided to stay. I had DTV installed at my new home shortly after. When the first month’s bill came, it was $27.96 but when April 2006 came, I received bill for $42.96. I called DTV at 800-531-5000 on 4/10 and spoke to a representative who said there was no such offer that could be given to me and advised me the $42.96 was a good deal because of the number of channels I received. I advised this was not what was agreed upon with the prior representative and after many minutes of my time on the phone asked to speak to a supervisor. I was advised after being placed on hold, again for several minutes, there was not supervisor available for me to speak with and I would receive a call back. A call back was never made!

The next day, after giving 24-hours for a return phone call, I called back. I asked to speak to another supervisor. I was given a male supervisor and I explained my story. He, instead of listening to my complaint, went on to tell me that the deal of $42.96 was a great deal and that I should be satisfied with that. He also advised me of all the prices and channel line up of other competitors as to show me what a wonderful deal I had. I, again, said I understand and did not care what other’s had to offer and wanted the deal that was agreed upon in January 2007. He said he would have to transfer me to the cancellation department. I was again on hold for several minutes and received a new representative. I explained my story again and asked for a supervisor. I was placed on hold and a male supervisor came to the phone. I explained my story once again and was told there was never an offer made to me, as I stated, and the offer that was given to me and noted was a free receiver. I attempted to explain I did not need a free receiver, as I already had 2 of them and this was not correct. He was very rude and condescending to me. And basically called me a liar. I asked him if this was the case and I was lying about the package offered, then why did I pay a smaller bill in March. He advised me to “do the math.” I told him I could do the math and was not stupid. The supervisor never offered to explain why my March bill was for the correct amount. I was very angry by this time but never raised my voice or used fowl language with him. I asked him what type of operation they were running because no one was listening to me. I asked him to disconnect my service because I was tired of dealing with them. He said fine and that my service would be disconnected and started over talking me every time I tried to speak. He hung up on me while I was trying to find out how much my final bill would be I called back and explained my story to another rep and another supervisor, who are not really supervisors but resolution specialists. She told me that they could not honor the deal made in January and the rep that I spoke with only gave me enough discounts for 1 month to make my bill be $19.99. I told her that was not right and I wanted to file complaints on the original rep and the so called supervisor who hung up on me. She advised me that all the calls are recorded. I also asked her to reconnect my service until I could find another television company. She said she would. On April 12, I wake up to find NO SERVICE.

I am very angry and disappointed at DTV. This is the worst company that I have ever dealt with and cannot believe that they are allowed to treat customers this way. I will be writing a complaint letter to the president of the company, not that it will do any good I would like to request that all my calls be pulled and reviewed so they can hear what POOR customer service their company is giving. I will never recommend this company to ANYONE!!!