I've had Direct TV now for almost one year. We are now moving across town to a bigger home and I have been seeing commercials on TV all the time about no-hassle moving your service. The commercial advertises they will move your service FREE OF CHARGE. Same thing on the website. So I called the number and requested that my service be moved in two weeks to our new home which again, is literally 10 mins from here. The man I talked to said, "Ok I've got you all set up to move your service on 4/15. I will need to collect the $50 fee for this service by a major credit card before I can confirm the appointment." I'm like what??? I thought this was a free service! He said, "oh well because you have not had account with us for at least one year it is not considered to be in good standing. You need to be with us one year before your account is in good standing. Now I need your $50 payment please." I told him this was false advertising and I am not paying for the move. He said it would then be a $150 disconnection fee. So I'm like ok, either I pay you $50 to move my service which you advertise to be free, or I pay you $150 to cancel?? He's like "yes that's correct." I asked for supervisor and never got one. I was on hold 8 mins before I gave up. This is very unfair and deceitful service!

Direc TV- bad installation and reception most of the time. 5 months after signing up for 2yrs contract with direct tv their monthly service rate went up high. I called to find out my contract it does not matter, they said they can hike up as much as they want and it is on my contract. I couldn't argue because the rep who singed me up had a heavy Indian accent i did not understand half of the things she was saying at the time. I kept telling her I do not understand her but kept on going and I gave up. I got screwed and I am screwed for the next 1 and 1/2 yrs.

Remember they can hike as much as they want and you do not have and choice but to swallow your bill until contract ends.

I have been a Direct TV customer for years. About 6 months ago or so I decided to go with the DVR service(Similar to TiVo). Since that date I have spent many hours of my time troubleshooting the units on the telephone prompt system, troubleshooting over the telephone with technical support personnel, scheduling replacement visits with technicians, meeting with the technician to replace the units, waiting weeks, yes weeks, without TV service for the technician to replace the unit, calling customer service to identify my complaints with no resolution, and I am under a contract for two years of service in which to date has worked properly only 50% of the time. When the units start failing you reset the units a few times a day, thereafter every 15 minutes to the point in which the units will not reset and even lose the ability to turn on and off or select channels or DVR programming. My experience suggests that the DVR units have a bug of some kind that requires investigation by DirectTV. If you are having issues such as this I would ask that you mail letters to the said organizational contact, Ms. Jill LaVigne Vice President of Direct TV, Office of the President, PO BOX 6550, Greenwood Village, CO 80155. I am hoping that if enough of us say we want quality service they will rapidly work on fixing the devices before installing another defective device. Direct TV has lowered the quality of service they in the past had been known for and this is not acceptable.

I had direct TV installed in march of 2005. Unknown to me at the time the installation was done using my local cable carriers line. Our home owners association has a deal with the local cable company and for a small fee tacked onto our yearly dues, we get expanded basic for pennies on the dollar. Well when i called our cable company to have dsl set up, they came out and found out that the Direct TV installer had not only used their lines, which i never gave them permission for, they cut a line into my living room for faster installation. Needless to say i lost my direct TV service.

Here is the frustrating part. When I called them today to complain about it, they told me they had the right to do what ever is necessary to get the service going. they said they can not use their lines on the poles, or their small junction boxes by the property. But they have the right to use the cable outside of the home. I told them I would never have allowed it to be done that way, as i should be able to use both if i choose when ever i want, since both are being paid for and it is an active account. They told me again they had the right to do what they did. I told them they do not have the right to disable wires inside my home without my permission, which they did do. Again i was told that was not true. Now in order to get my service done the right way they said, I have to pay 99.95 for a secondary line into my home since the first one is not being used. I can't use it, they cable company took back their line. I also have to pay any other charges that might occur.

Now I not only do not have direct TV, I have no cable either. I now have to call the cable company out to fix what direct TV did to their lines, and pay for that as well. Somehow something does not seem legal here.

Direct TV used no common sense when installing this into my home, they looked for the easiest and cheapest way to install it without checking with me first. Now I am the big looser in all of this and they still say, OH WELL!