I am a direct tv subscriber I demand that sonlife broadcast be on 24 hrs a day.7 days a week. They need to be allowed to broad cast 24hrs a day 7 days a week, that's what the contract is for. Wednesday evening January 19 2011 you preempted the programing and I missed out on a Live service. This is not the first time this has happen. I am a supporter of sonlife broadcast and when you cheat them out of air time you are cheating your loyal costumers also. I trust that you will corret this problem as soon as possible.

In August 2010, we received an advertisement from Verizon for their Freedon Essentials Package which was to include Verizons Internet Service, Phone Service and TV service (which was provided by DirectV), all for $119.00 plus all applicable taxes. We were told that Verizon is just providing the billing for Directv and we would have to make the arrangements with them directly. I contacted a Directv sales representative to get started. I was told by the salesrep that we needed to get the NFL Sunday ticket in order to get the premium channels. I explained that I did not watch football, but was told that we could not get the premium channels without this other sports package. I agreed and was told that the sports package would stop after 5 months. I asked the salesman if that would change our pricing and was told "No, because it would resume thereafter, basically stop and restart as to not change our pricing structure for the remainder of the year (which would expire 8/2011). I also asked about a possible price structure if we decided to continue with their service once the year was over and was told to call the retention/renewal department and "most likely", the pricing would not change.
We received out bill from Verizon with a due date of 1/31/2011, but was puzzled by an additional partial month charge from directv for 41.39 in addition to our other billing from them. The Verizon rep said that she did not know what this was and I would have to call them directly, which I did on 1/28/2011. I contacted directv at 800-531-5000 and was told by the first rep that I needed to speak to a "movie specialist" and was transfered to a "dead line" and had to call back. Once I finally got thru their conversant system, I again reached a rep who said I needed to speak to a specialist and she was going to transfer me. I spoke to Moses, who tried his hardest to help, but that is when the professionalism ends. Moses said that my NEW pricing would be $133.69 for just the satelite portion of my bill...which them took my verizon essential package from $119.00 plus taxes to well over $250.00 a month. I asked to speak to a manager and was connected to a manager named "Joe" who told me that my pricing would $133.69 for the tv portion of this promotion, that this ONE YEAR promotion was actually for only 5 months and I was actually obligated for 2 years, not one. This was now very upsetting and I asked to speak to HIS supervisor when "Melissa" got on the line. She said that she could deduct $5.00 a month, bringing my directv portion to 128.69 plus taxes. I told her that that was absurd and I was not going to agree to that pricing, since it was never disclosed to me when I first entered into this agreement. She INSISTED that she conference Verizon into the call, which I told her that Verizon was a separate company and had nothing to do with Directv pricing (I had asked Verizon to assist me when I first called on 1/28/2011 and was politely told that they could not help with a directv issue, that I had to handle it myself). I explained this to directv's Melissa several times that Verizon was out of this mix. She insisted that SHE call Verizon and conference me right back. I told her to call me back at "908" and she finished the number by telling me my phone number on the account, which I confirmed as correct and told her that I would wait for her return call. At 7:25pm on 1/28/2011, I called directv back to speak to a manager named Michael. He informed me that I should have known about the pricing change and Melissa stated in her notes that I had not given her my return number, so she could not contact me back. This documentation was fraudulent. Melissa never contacted Verizon and commit fraud by putting false documentation into my customer record. I was also told by Michael that I would be responsible for an additional charge of $360.00 for early cancellation. I explained that I was mislead by the sales rep in August 2010 and since he was on commission, he said anything to get me to agree to a one year contract, which he put in as a 2 year contract. My initial agreement with Verizon Essentials was a ONE YEAR committment, not two years. Verizon cannot now help me since they only partnered with directv for the purpose of billing. Please help me resolve this issue with directv, which has scammed me. I went for this package deal to save money. I had been a customer of Comcast for better than 20 years and was just looking to save some money by combining three services on one bill. Now, it looks like this not a savings, but going to costme more than $100.00 plus per month.

I have been a customer of Direct TV for about 16 years and paying for 4 receivers, including 2 HD and one DVR. This is an expensive service as I pay for premium channels and the NFL ticket. I continually have a problem with pixelization on one receiver. To their credit, they have replaced that receiver twice and re-wired the connection from the dish to the receiver. However, that has not solved the problem. Customer service is not capable of solving the problem nor are they authorized to provide any compensation/credit when the program I am watching becomes unwatchable, which is quite frequent and very annoying. I am going to move my service to Dish TV. Because Dish doesn't offer the NFL ticket, I may keep one Direct TV receiver with the minimum programming and include the NFL ticket. If you don't care about watching the NFL, I highly recommend that you find an alternative programming provider.

Hey, you know that a company is totally missing the boat when they don't want to win back a customer who left. I've been trying to GIVE Direct TV my business for several months now and I've finally concluded that they don't want my money. I disconnected my service in April of 2010 because I was tired of being charged for HD service when its free over the air and paying a lease fee for set top boxes that I owned. My free over the air HD service today is the local channels that I pick up with my high gain terrestrial antenna. My picture quality is great and I pick up 15 channels that do not fade or go out when it rains.

Where my drama begins is when I try to get their service again (against my better judgement) and get told that I do not qualify for their "New customer" promotions. How can you expect to have customer loyalty or even customer satisfaction when you completely refuse to win a customer back. I'm not talking about one person at Direct TV; I mean the entire company. Come on Direct TV, get with the program! Your not getting a single penny of my money today and if yoou'd like a crack at getting a reasonable amount of my money your going to have to come to terms with treating your returning customers as "valued"! I left your service in good standing, returned all of your equipment to you even though you screwed up the shipping labels/packaging, and paid you on time for over two years. Not sure that I understand your crazy policy to discourage returning customers from "WANTING" to come back... After all some revenue is better than NO REVENUE! To think that I would knowingly go into a contract with you for a package at twice the price of any "NEW" customer is totally insane. This is the 21st century, you know, the information age! Informed consumers (like me) are really tired of stupid companies putting stupid policies in place to "punish" those disloyal customers for wanting to come back. I'm really happy to inform you that there are other content providers out there who want my money, who offer the exact same channels that you do, that are also in high definition, and some that do not go out every time it rains... So, if you plan on paying for that outdated old space junk thats about to be technically obsolete your going to need to warm up to the idea that customers (especially returning customers) are a valued commodity that should be treated fairly and the same as any "NEW" customer. Good luck! I'm going to call Comcast now to see if they want my business. Oh, and BTW, they offer 6 month and 1 year packages with the same prices! So, I can try a new provider without 2 years of crazy stuff...

Ok, direct tv too 745.00 dollars out of my bank account, I lost my job and I did owe them a balance, and I did have there equipment, so I called them and they said send our receivers and remotes back and we will refund the money back into your account, fair enough. So they send me shipping boxes and I promtly send their equipment back, about a week later I called them and they comfirmed they had received the equipment, so I asked when will my money be put back into my account, 6 to 8 weeks, what the hell, They are keeping my money in their account so they can draw the intrest on it. Ok not much I could do, so when the date came near I called back and they told me my money would be in my account by 1/24/2011, note they have had my money since 11/2/2010, so it's January 24 now I called back, They said that my mmoney is going to be put back on 1/24/11 ok. Checked my account 1/25/11 no money, called them back, now they are saying it's going to be another 8 to 10 business days, thats how long it takes to get the money back into my account.


I will put a rabbit ears on my tv before I use these scumbags services again, . DO NOT USE THEIR SERVICE THEY WILL RIP YOU OFF EVERY CHANCE THEY GET