Direct TV
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Category: Entertainment
Contact Information Orlando, Florida, United States
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Direct TV Reviews
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Cody gebhart
January 17, 2011
Extra receiver
I am a new customer to direct tv and when they sent me a tech to install my dish he brought the wrong receiver that I didn't order. That wasn't such a big deal. He also ran a second line to install a second receiver if I wanted. When I called direct tv to ask about a second receiver they told me it would be $60 for the receiver, plus another $50 dollars for a new customer charge, $20 for shipping, and $5 a month receiver charge. If I had ordered the receiver originally it would only have been the monthly service fee, but since I am already a customer it was $130 upfront. Why to take care of your current customers. I will be going back 2 dish network when my contract is up.
Cody Gebhart
Disgruntled Direct TV customer
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Helen Williams
January 17, 2011
Identity theft
I Helen Williams would like to make a complaint on who ever lives at 1153 south 53 street. Because they have used my personl information to obtain a direct Tv bill in my name without my permission. An addition I have seen this address on my credit report and I have never lived at this address and I dont know who lives here at all. My home address is 6508 Elmwood ave Philadelphia pa 19142. i would like to press charges and have this bogus charged given to whoever lives at the house where they ran up this bill and used fraud to retrive this account.
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brooklyn, ny
January 16, 2011
Terrible service
Direct TV is a total scam. They provide the worst service ever. I pay every month on time, and every month I lose service for a couple of days. Whenever I call to complain they treat me like crap and I have to fight just to get credit for the days I was without service. I dont understand what is so hard. I pay for channels, I should get channels. They never do anything to try to help and it takes a minimum of 3 days for them to send a technician out to fix the problem. Worst of all I am stuck with them because of a stupid 2 year contract. If I had any idea that the service would be so terrible I would never have agreed to it. I spend more time on the phone with customer service then I do actually watching TV. Its a total scam! They dont care about their customers and their equipment is garbage. I can get better service with a COAT HANGER!!!
Shame on you Direct TV!!!
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dukeie
January 16, 2011
Billing wrong
Once you do the yearly contract then they sink their teeth in you and and they donot tell you they are going to stick it in you after the year is up.I had the same problem with dish network I would negociate a new price on their service and then when I got the bill it was always wrong (always higher)not lower and I would have to call in and be deal with un professionly customer service people who do not want to get the bill wright. We need help in getting these companies to quit unscrupolous billing and to let people know up front what their going to do to you after the first year is up. I am sick and tired of dealing with these companies and it seems like they all boil with the same water.I would like to see a class action law suit against these people and it would be well deserved.They are gougeing the consumer and their billing that always benifits them. I believe alot of people do not call in to get their bill wright because they do not want to go through the hassle getting these companies on the phone and have to haggle with them to get the bill wright and most likely the next month is a repeat process. We need more competition and this needs to stop.We are in a recession and these companies like Direct are taking advantage of the consumer.Someone help us and get the greedy gougers out of our back pocket.
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ljohnnyappleseed
January 16, 2011
Improper repairs
last year i had my junction box re wired because an icecycle fell from the corner of my second story roof corner. Your tech came out fixed wires and reattached junction box in same exact spot assuring me it would not happen again. Well this year it happened again ..icecycle fell, ripped juction box off outside wall severing 2 wires from box. I call Direct TV and they tell me I have to pay for damage. I AM NOT RESPONSIBLE FOR DAMAGE your tech put back knowing what happened in the first place. You are going to loose a 130 dollar a month account because you won't assume responsibility. FIX it or I QUIT DIRECT TV. I give you 30 days to fix problem. I await your response.
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DIRECT TV SUCKS
January 16, 2011
failed nfl coverage
First quarter NFL Play OFF Atlanta / Green Bay service interruption appears on screen. States no need to call us, check back often to see if technical difficulties are resolved. Had this service 6 months. Direct TV SUCKS BIG TIME!!!
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mhammer
January 15, 2011
billing
I had ATT / Direct Tv bundle for several years . In September, I ordered ATT U -Verse. They FINALLY connected me up on October 2. On October 10th I received a notice of a due amount of $158 for direct tv. I paid it thinking / knowing I would get a refund of this .It is now JANUARY and every month I call about this refund. WHAT A RUN AROUND !!! I have probably talked to 25 different people and every time I get "you will see the credit on your next bill by the 10th" ! Please people !, I paid ATT who in turn paid DIRECT TV.. I don't understand why my little $158 is SO HARD TO REFUND !!! Today is the 15TH of January and I am still going through the run around. ARE YOU GOING Bankrupt ????!!! You had no problem immediately taking my money, nor the possible threat of disconnection if I didn't pay.
LOUSY CUSTOMER SERVICE ! each phone call resulted in transferring me to another "customer service agent" . With so many of these "agents", it seems one, somewhere, sometime, would be able to solve the dilemma. Stay away from them all! Go back to COMCAST< at least you only have one company to deal with
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Girvin
January 14, 2011
Unauthorized Bank Withdrawals
After jogging along for several years I cancelled Direct TV in early December for a variety of reasons. They tried to sell me their $29.99 plan but I did not wish to continue as I had heard about that. I asked them to send me a final bill which arrived around Christmas time (it was dated December 21) in the amount of $105.17.There had been a financial emergency in December, and I e-mailed them that I would pay this account when the next pension check arrived onJanuary 26. To make a long story short there have been numerous e-mails going to and fro telling me that if the entire amount is not paid by January 16 they are going in to my account to take it out. This is despite the fact I have informed them I will either phone it in or send it by the internet on January 26. I told them the bill was high in estimation anyhow but I wanted to get rid of them.
I have informed them as far as I am concerned the only people authorized to withdraw money fromyour account is the IRS. They more or less told me "tough". I consider this harrassment over not months, not weeks, but 12days.
I am old and I got so upset I had a dizzy attack. I have to think of my health. I therefore e-mailed Direct TV that there would be no further communications with their office period. BBB (with whom I have filed a complaint in their Colton, California office) tell me there are over 47, 000 complaints on file about Direct TV, and the company has an F rating. I have never authorized automatic deductions from my Bank account for these people, and I dont think it is legal for them to do that. I told them I would send them a money order for this amount on January 26 2011. I dont trust them with account numbers. I also told them if I found any deductions from my account triggering a double payment., I would download the e-mails and go directly to the police, and the Tennessee Attorney General.
I would keep away from them in just over one month their actions have managed to turn my account into a bad account.
I now watch dvds at home, and my television is tuned to Antenna TV.
One doesnt need this unpleasantness...Ebenezer
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Against large corporations greed
January 12, 2011
Early cancellation fees (2 months early!)
We both got layed off- moved to city to look for work, living in extended stay facility (motel) tried to cancel under these circumstances, would not let us put us on suspension (how did this help, only prolonged worry) explained to them our situation. They have kept a credit balance of 47.00 INTEREST FREE of ours and now want even more to fully cancel. Had supervisor named Rodney ID # U7989 actualyy say to me that should have had a job in 8 months---are you kidding me, I wish for him to go through this and remember his comments. Another greedy Corporation kiling us all. Come on lawyers---class action suit, lets all put an end to this type of greed and corruption. Lawyers, take this, help us all out on this
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DISGUSTED2011
January 11, 2011
BAD SERVICE
Do yourself a favor and avoid Direct TV at all costs. The service is lousy, their customer service is abusive. The DVR boxes do not work. THERE IS A REASON THEY ARE THE ONLY TV COMPANY THAT MAKES YOU SIGN A CONTRACT. That's because they can not deliver service. It takes my new LCD TV an hour to warm up so that I can use the remote controls, and they told me that's how the new TVs are...no that's how their lousy equipment is. I paid $50 for a service call to be told this. They have a digital box and analog remote and the two do not work together. I am breaking my contract, I'll pay the $200 just to never deal with them again!
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