In September of 2008 I called Direct TV for service. They told me on the phone that there was no two-year contract. They said all I had to do was to sign for the equipment that was brought to my house. After a little over a year, I wanted to discontinue thier service because they kept adding fees and more and more money to my bill. I had to call them every month to fix my bill. After a year, they up my bill $40 dollars on top of what I was already paying and said that my contract was only good for a year. They charged me over $200 for discontinueing the service and they took it out of my bank account without my permission. I want my money back and all the fees that they charged me over a year.
Linda Jenkins

I wsigned up back in October for a "Direct Tv Win back Offer", they where to reimburse mee up to 200.00 for my cnacellatoipn fee incurred with Dish Network for chagnign my Satlelite provider abck to Direct Tv. I called direct TV 4 times to inquire about the 200.00 visa card they where soppsoe to send me, was passed from one person to the next, everyone giving me a different story and different instructions on how to ge tthis taken care of and now today 12/13/10 they tell em I do not quality for this?? How can I not quality for it when that was the offer that i signed up with ? i ahve all the notes I made when signing up taht ahs the offer number, everything. Now I'm out 240.00 for cancelling a service I wasn't unhappy with to begin with.

Direct TV told me if I moved to a place where I was unable to use there service that I would be let out of my contract. I have just reviewed the FCC rules and I have no Common areas at my new address. It is in the middle of downtown, no patios or anyplace to put a dish! Thursday night they fraudulently accessed my bank account for an amount over $300 dollars of which $200 was an early termination fee. I have never given them access to my account but my bank says this is a legal transaction. I can't wait to see the paperwork I supposedly signed for that! I have filed a complaint with the FCC and am waiting to hear. I am also going to complain to AARP as I am a senior on a fixed income and $300 is a lot of money to me. Stay far, far away from this company.

Please be aware that once you sign up for Direct TV and pay your bill through their website that they have your account information on file. Therefore, if at any time you decide to cancel your service they will automatically withdraw the amount from your account without any notice at all. They do not allow time for payment arrangements and once the money is taken from your account there is no possible way to get it back even if you do not agree with the charges. I suggest you choose a cable company that does not require a contract.

DIRECT TV is the WORST company out there when it comes to customer service! Bar none!

So, my mother used my account number to sign up as a new customer and get the refer a friend promo. You've seen the commercials, right? Refer a friend get $100. Well, she was told she needed to make a deposit before anything was even approved. She did. Then when no one had contacted her for weeks she called them to see what was going on. They told her that my account was in collections and that her deposit was being applied to MY bill. They weren't even going to tell her!

First of all, my account was never even disconnected. I may have been a few days late on payment as I am often busy and forget to pay this particular bill. But I always do pay it in the end and have NEVER seen any sort of collections notice or anything like that and at this time I still had uninterrupted service.

Secondly, since when is your mother liable for your bills? Spouse? Okay... but a parent? What the heck??? I am in my thirties and own my own home why would she be responsible for my bill?

Thirdly, what about confidentiality? As a service provider aren't they being held accountable for violating people's rights? Just curious. Guess when you give a friend your account number they get all your personal info over the phone via customer service rep?

They refused to give her deposit back. So my pissed off and panicked mother called me and scolded me. So I paid it right away. Then they finally (after much hassling) gave her the deposit back. How embarrassing and horrible! All this just to get $100 applied to your bill over a ten month period! $10 a month off your bill? What a waste of time! I hate them so much! You should have seen the e-mail I got when I complained!!! AHHHHH!!!
When I first signed up with them years and years ago they were supposed to give me a rebate. It took no less than two years, numerous letters threatening legal action and a few visits to the better business bureau before I finally got it. I searched online and thousands of other people NEVER got it at all. DO NOT give these scam artists your business! They have no respect for their customer's satisfaction or for their privacy.
Plese tell your friends!