The worst customer service I ever had in my whole life !!! We had direct TV for 15 days. On the 15th day I called the customer service and cancelled the service. The customer service agent told us that we have 15 days to cancel and we are doing it on the last day and termination fees won't apply. We spent 30 mins. with him explaining why we are cancelling the service etc. This happened in Match, 2010

After few months, my husband's credit card was charged with $400+. I called the customer service and asked them why. They said the grace time for cancelling is 24 hrs!!! Unbelievable...I explained her that since the agent I spoke to orginally told me that there won't be any cancellation fees. Because of that I decided to cancel the service and make some other arrangements for my TV service. She bluntly told me to talk to billing dept. and transferred my call. The agent in billing dept. kept telling me the 24 hrs. notice period. I told her I wish to talk to her supervisor and discuss. And the supervisor came on the phone and asked me "This is regd. termination fee ?" and he kept on typing in his keyboard. He didn't say anything after that. I could hear the keyboard sound, which went on for 5 mins. And then, he disconnected the call. I called back again and asked for the supervisor who was talking to me. The agent refused to connect me to the supervisor and simply said "my supervisor said you will get your money". I asked her "Are you lying to me ? ". She got scared and connect me to the supervisor. The supervisor acted as if he doesn't know me at all and refused to answer me when I asked him "Were you guy who was talking to me earlier ?". He kept telling me the same thing about 24 hrs. grace period. what a worst customer service !!! I would never ever try Direct TV in my whole life !!! Stay awy from this crap...

I cancelled my services with this company several months ago, due to numerous complaints.
They never cancelled it on their books and sent me a cancellation notice in my email just yesterday.
This morning I woke up to find several charges posted to my bank account totalling an amount over $1, 100. I have never authorized this company to deduct any of these charges. In contacting the company this morning, I was given the runaround by the representative-who even went so far as to tell me that when I made a payment using my debit card-they had the authority to use that card whenever they felt like it.
I have cancelled that debit card and am in the process of filing fraud charges with the bank-however-it will take anywhere from 5 to 30 days to get any of my money back in the account.

I have been with DirecTv for 3 years, always with the Sunday Ticket. Usually they roll it over every year without asking (which I did not have a problem with because it is a better rate). This year they did not, so I called to ask if there was anything they could do for me. The rep stated yes, she could discount it 20 per month for six months, so I said great, thanks. This was last month (Sept 15th). I went online to pay my bill yesterday, and noticed the credit was not there. I called customer service, the rep stated yes, she did see that notated in my account, and I would receive the credit, but had to transfer me to the credits department. The girl there said I had to pay my entire bill first (even with the extra 20 being added) and THEN she could credit my account. While doing this, I became disconnected. So I called today to get the credit, had to be transferred twice, then spoke to Robert in the credit dept who RUDELY informed me, nope you can't get it because its not valid. WHAT?? Asked for a super. After a LONG wait super came on and said, "sorry that wasnt a valid offer and nothing we can do" Ok, so I was lied to? No he said, we didn't lie, the reps misrepresented it. So how is this my fault? I pay over 150 a month to them for 3 years, and this is how they treat a customer? I cannot believe they will not honor this credit when it's been notated in my account several times I would be getting it. I would highly recommend not doing business with this company, and will spread the word on facebook, twitter, and within my workplace.

on oCT. 19, 2010, i had two tech to come to my house to do and upgrade from a standard box to a dvr reciever...the tech put two addtiional holes in my wall. They didn't have the corret equipment that they needed to complete the job, i had to provide them with my materials that my husband and i purchased, with our own money.

Sure you can have a rebate...but we sure are gonna get you for the first couple of months to make that extra money. 6-8 weeks to process a rebate. They must have space monkies chiseling out ones and zeros in their database to take so long. Honestly though, it really about getting money up front.

In the additional info:
"Rebate begins 6-8 weeks after receipt of rebate form. Rebates must be submitted within 90 days of the start of your service. Timing of promotional price depends on redemption date"