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Jean Bates
September 26, 2010
advertising on TV
I find the TV commercial that Direct TV has showing during NFL football, when the woman puts dirty dish water into their drinks for watching their Direct TV sports. What are we teaching our kids that are watching the NFL sports games? Where is the "respect" in that commercial? What is the value of our national TV promoting in such an offensive kind of person that would put dish washing water in someone's drink. I would not buy Direct TV for the values they are promoting and representing in their commercials, as being cute and funny to promote such disrespect for another person.
BAD BAD BAD COMMERCIAL
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Mstanko
September 26, 2010
company
I purchased direct tv sport package so we can watch our favorite team. On Sunday, 9/26, 10, we come to find out that the game in Tampa is not a sellout and we cannot watch this on our tv. We have purchased direct tv for the convenience of watching our favorite team weekly never being told of blackouts that would occur. Noone in this so called company know who or where the corporate office is located or even who the CEO is. What kind of company did I get involved with. I want an explanation and I want it know. I will be notifing authorities of your money making scheme and not producing the product your inform the public of. When we call to ask or place a compaint, we get a representativde who is never in the same state, they are everywhere and noone knows nothing nor do the CARE. They hang up on you, transfewre you to another department who even less is sympathetic, never a a straight answer, only want that almighty $$$$$$$$ and lots of it. They are in control and just laught at US the customer. I want free tv like it use to be in the olden days. Enough of this junk and to you know where you can go with your so called best tv and satellites.
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bill shiller
September 25, 2010
false and misleading
this company misleads the customers about free hd tv for life and is false and does not inform people correctly about the referal program. i aclled in to refer my parent followed all instructions on the phone got my confermation numbers 2 months have passed and niether have received or credits, i called and keep getting operators who donot speak or understand english, their only ressponse is you do not qualify but will not or cannot explain why and i can not talk to a supervisor or representative from caaompany.
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Karen DeTurck
September 23, 2010
Disceptive Business Practices
I have paperless billing so I sometimes forget to review my bill each month. It gets automatically withdrawn from my checking account. This month I noticed my bill had gone up and when I called to inquire about it I was told that they automatically renewed the NFL Sunday ticket at $49.99 a month. I did not authorize this charge and I told them that. They said that since I had it last year that they had the right to renew it this season. The only reason I had it last year was because they bundled it with FREE HBO and Showtime for 6 months. I canceled it within the guidelines given to me and I thought that was that. I never even watched the NFL Sunday ticket.
Direct TV said that because it was on my bill last month it is to late to cancel and I have to keep paying for it the rest of the season. Again I explained that I did not authorize this to be added but they said that since I paid it last month and didn’t notice it that it is on the contract they can do this. I find this really hard to believe. I feel that this is highly disceptive and should be brought to other customer’s attention. I’m stuck in a contract with them until April 2011 and they told me I have no choice but to pay it. I wasn’t asking for a refund. I just wanted to cancel it so I don’t have to pay for it anymore. They said NO CAN DO! After my subscription is up and will be canceling their service and changing my service to DISH TV.
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jung ja kim
September 21, 2010
dropping GOD TV channel 365
I just find out you are dropping GOD TV channel 365, as of 10/1. Insead of dropping you should give them reward one year free and renewal lease. I changed from Comcast because of the GOD TV and advertised to every my friends to get Direct TV because of GOD TV.
I expect a good news from Direct TV, instead of incovienent to changing back to Comcast.
As like your name Direct. Hopely God direct you give us (GOD TV watcher) favor to prevent all that trouble to change.
God bless you! Kim
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Shunte
September 20, 2010
installation & courtesy
After learning that the installer from Direct TV had lined my gutters with the cable wire, I contacted them. Yes, I told him that the satelite dish on top of the house was okay on the day it was installed, but never knew that it was lined in my gutters until getting my house painted.
I immediately reported this to Direcr TV. All I got was them telling me that I gave permission for the cable wire to be placed in my gutters by signing the paper- work. Paperwork was signed at the completion of the installation. I continued to explain what happened, but no one would listen to me. All I wanted was this to be corrected. I hung up the phone after telling them that I would just cancel my services with them. I spoke to three people at different times. The last person was suppose to be a supervisor. I was surprised that a business would not try to satisfy a customer when they were in the wrong. I really did like Direct TV but never again will I buy service from them.
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mjmcs
September 19, 2010
Non Authorized Withdrawal
Make no mistakes, my friends. If Direct TV has your credit or debit card information, they will take whatever amount they want out of your account without your knowledge, permission, consent or authorization.
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chictown
September 18, 2010
Customer Service
Direct TV is a horror show. It isn't so much Direct TV as the low bidder outsourced technicians that DTV sends to your home.
Our service has been out for the week. Saturday was the only time that we could cut out of our calendar. They still give 4 hour windows for service at this company. So we canceled our plans to sit home on Saturday morning. They were supposed to call an hour and a half ahead of the visit. That time came and went.
I call them back after 12. And am told "sorry" but the best we can do is Monday. After several phone calls I get a cancellation for this afternoon with a window between 12 and 4. I cancel the date I have with my wife...and sit in. For three hours...again no phone call. I call them and ask what is going on. They tell me that I called and canceled the appointment. Uggggg...
DTV doesn't really honor their contract to provide you TV service. But yet they will charge me $400+ if I want to cancel this. I didn't think that you could find customer service worse than Comcast. But wasting an entire day and more of sometime next week...I want to cancel.
Direct TV has been in formed of all this. They said I have two choices. Pay the $400 for cancelation and eat the cost of all the equipment. $280.
~direct tv customer 083308966
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peachie40
September 16, 2010
broken fence / lost dog
hello,
my name is charlene lathan. i ordered direct TV a couple of months ago. the technician went thru my back yard through a fence we have never used! we have two fences in the backyard. in order to gain entrance he had to forcefully enter thru that gate!! in 5 years we have never opened it. he broke the gate leaving it hanging from the hinges and never told me or my husband. also he used our ladder and left it in the middle of the yard. in each room where he installed a box he left the actual boxes in the floor. i called your claims department who assured me someone would come out in 2 day to repair my fence. after 5 days i called back and was to the same thing. finally i received a letter from your claims department asking for pictures and a estimate in which i provided 1 week later a field rep called to come see the damages. 3 days after that i got a call from claims stating that direct TV would not pay for my whole repair because some of the wood was rotten. my argument was that if the tech would have never forced his way thru a sealed fence it would not be off the hinges..now the est was for 900.00 and you want to settle for 450.00 way should i pay anything for a fence that was standing tall before you guys broke it down? not to mention i had a dog whom we had since she was 4 weeks now she is 8 who had to be tied to a tree to keep her in the yard. after 2 days she broke thru the rope and left our home and has yet to be found. direct TV has destroyed my home my kids and our life. what are you plans to rectify this situation? i don't have a problem calling 7 on your side to have this aired. i have heard that you don't respond for months to complaint if at all and now that i am a victim i see its true this has been going on for 2 months.one last thing one of my tv's dont even work its not connected and im still paying for service and waiting on repair. here are the photo's i sent in
charlene lathan
4157867345
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Shelley Barker
September 15, 2010
Theft from checking account
I was just notified by my bank that Direct Tv stole 681.00 from my checking account. I have not had service with them for over two months due to the fact that they kept overcharging me 30.00 a month for their services and to add insult to injury they stole 681.00 out of my account and have basically bankrupted me financially. Anyine else having these problems should contact an attorney and we will start a class action suit against them for fraud.
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