Direct TV
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Category: Entertainment
Contact Information
Orlando, Florida, United States
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Direct TV Reviews
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Loyal for naught
March 31, 2010
No benifits for loyal customers
My husband and I have been loyal customers of Direct TV, Wahkiakum West for years now. We signed into their 2yr contract that basically holds us responsible for paying them monthly weather we are satisfied with their service or not. If we get fed up and decide that it isn't worth it, we have to pay apx. $20.00 per month until the contract has ended for canceling early.<br />
I called yesterday and ask what the procedure was for adding the recording service to our acct. I believe it is called dvr.? Was told that even though they are offering it free to any NEW customer right now, that it would cost us $199.00. This is because Larry Hunter seems to feel that he has been ripped off by too many people in the past to offer it to everyone. So, let me think about this. He will offer it to someone just signing up to his service that has NO payment history with his company, but will not offer it for free to someone who has been with his service for years, always making their payments on time. <br />
I really shouldn't be surprised by all of this, after all this company has all kinds of ploys to get extra $ from their hooked in audience.<br />
Last year, just about the time that our contract was coming to an end... our cable box went on the Fritz.<br />
Wahkiakum sent someone out to replace the box with a new one. Now mind you it is THEIR box. When we end our contract, they will take THEIR box. But because THEIR box had to be replaced by a new one. WE had to sign a new contract. Guess what! another 2 years! <br />
To add insult to injury, they billed me over $300.00 for THEIR nonworking box that THEIR service tech took with him in the box that he brought the new one in.<br />
This took several months of phone calls to get straightened out. Each time I called, I was told it was taken care of, just disregard the letters, AND the box that they mailed me to put the nonworking box in. My husband and I are looking at what cable alternatives are available out there unless Direct TV starts remembering their loyal customers and not just hooking in new ones.
We pay close to $100.00 per month for our package, that's a lot of money for us with my husband being on disability and unable to work. The TV is a large part of his life. My job requires us to be up by 2am and in bed by 6pm. So... the ability to record prime programs would be great for us. We just don't see the right in Mr. Larry Hunter's disregard for loyalty.
We will also be telling everyone who will listen to look on line and see how many unhappy people are out there prior to ever giving Direct TV any thought.
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mytime2use
March 30, 2010
bad scheduling
It is a shame that in order to watch tv you have to go to a provider, but what is more a shame, is that the provider consistently just moves the programs from one selection to another rather than just put new viewing programs or movies and this changes rarely and someone should have the authority to prevent them from doing this. I realize, nobody is forcing me to subscribe but surely, this situation needs to be addressed. I have watched the schedule for months and now they are showing programs that they were showing months ago and believe me, it is a down right dirty shame that it is allowed. Only time will tell if I am the only customer that feels this way. Hopefully, something can be done to fix this problem, other than dropping the service.
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irieunion
March 30, 2010
Misleading Information
I originally signed up for Direct Tv in 2008 when I was never told that I was entering a contract, it was just a promotion that I could cancel in 60 days. IT DID NOT TURN OUT THIS WAY! I could not cancel after 60 days. I had to move after a year and tried to cancel my service which is when I was told I was under "contract" the only way out of the 2 year contract was to suspend my service for 6 months at a time until the contract was over. I did this twice; (a year) and guess what? I was still billed without knowing and now they are charging me an "early termination fee" on top of everything.
I called Direct Tv and spoke to several "unqualified" customer service representatives who informed me that 2 years ago when I signed up for the service I could not suspend it and get out of the contract. So I was lied to in 2008 by Direct TV and they did not seem to believe me at all.
Is the customer always right? I think not!!!
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R.Hankey
March 29, 2010
Fraudulent business practices
On or about January 13, 2010 we contacted Direct TV, as we were considering changing from Comcast cable. We specifically asked about features we had on Comcast that we wanted to make sure were available on Direct TV. Specifically - 1. the functionality and features of "on-demand, " 2. whether a show could be recorded while another channel was being viewed, and 3. if "live TV" could be paused while using the remote to swap to another channel. We were told that the features of Direct TV in regards to our questions were comparable or better than Comcast. We were told two shows could be recorded on the DVR, while a third show was being watched and that "on-demand" carried previously broadcasted television series. We were told that Direct TV does not offer on-site consultations; however, they would send out a technician and we could decide if we wanted the service or not. We scheduled a technician to come out on the 23rd of January. The technician came out on the 23rd and upon completion of the installation began to review the features of the service with us. NOT ONE of the three things explained above were available as we had been told. We advised the technician we didn't want the service based on the misrepresentation by the telephone sales person. He told us we would have to call to have someone come back out to remove the equipment. We never entered into any verbal or written agreement with Direct TV, we did not sign any type of work order, nor have we paid them ANY money. Direct TV is refusing to remove the unwanted dish, which is their property, and pick-up the unwanted equipment, which is also their property. They have no right to abandon their property to us.
Company used deceptive and misleading selling tactics.
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Jenifer Hope
March 29, 2010
customer service
Direct TV refused to waive the early cancellation fee, even though the service was for my elderly mother who was hopitalized, and because of her brian injury could no longer live independently and will now need to live in a board and care home. They charged me the early cancelation fee and took the money out of the account 5 days after I called to cancel before I had recieved the bill.
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Holling
March 27, 2010
Poor Customer Service
Quick background... The service was under my ex-fiance's name. He had the service well before we got together. When we got together I took over all finances. So for at least the past 3 years the payment had never been late. When we broke up we both moved out of the house. That was in October 2009. He called and cancelled the service. And we paid the October bill. In November we received another bill. He called and cancelled the service again and paid the bill. We received a bill each month until February. We paid each month and called each month trying to get the service cancelled and each time we were assured that it had been cancelled. Finally in February the service actually gets cancelled. The last woman I spoke to assured me that nothing more was to be done. And I asked her 3 times, if there was anything at all that needed to be done. And she assured me that all was done and nothing more was needed. And then, we receive another bill. This time from the Collections Department saying that we owe $71.71 for the receivers. When she told me that I had nothing more to do I threw the receivers away. I called Direct TV. They bascially called me and my ex liars. Saying that we didn't call to cancel the service, they knew we hadn't because their computers didn't show any phone calls. But we had called numerous times. We even paid one of the bills over the phone. The promise that it would be cancelled just as soon as the bill was taken care of. In all honesty why wouldn't I cancel direct tv when I cancel the electricity, water, sewer, garabge and telephone? And then why would I continue paying for a service to a house that was vaccant from October until recently?
Then they have the audacity to charge me $71.71 when they owe me $180.00.
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tazertag
March 23, 2010
Fraud/Scam re: leasing
We've been Directv customers for 14 years. About 6 years ago, we opted to buy a new DVR/HD box and dish rather than lease it as we didn't want recurring leasing charges. Instead of leasing the box at $99 we bought the box outright from Amazon.com for nearly $500. Things went smoothly enough until we moved to a location without HD reception and tried to downgrade our service to regular. DTV insisted they owned our box and wanted it back in order to go back to regular service. They couldn't produce any leasing agreement, as none existed BUT we were able to obtain the receipt from Amazon.com. We faxed it to them repeatedly, but they never acknowledged receipt nor would update our account with any of our previous calls. Every time we called, we had to start at the beginning and follow the chain up for about 2 hours. By week 2, we'd decided to cancel service. They still wanted us to send them back OUR box that we had purchased and held receipt to. When we refused and again faxed our receipt, they threatened to use our on file credit card to charge for the box AGAIN. I sent them an e-mail tonight telling them they didn't have permission to use my credit card for this purpose, but I suspect that they don't mind a little fraud here and there.
I'm so angry, I don't know what to do.
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dubber1
March 22, 2010
Breech of contract
I had signed up for auto pay with Direct TV. When it wasn't taken out the first month, I called rep. He said it would take affect the following month. At same time they said they had no record of my signing up. The first time I was to get a $100.00 gift card for signing up since I had done it at time of ordering service. They told me there was no record because I believe they didn't want to honor the $100.00. They had also told me I would get it after 90 days. How would I know this had I niot been told. I feel they breeched because they didn't want to honor the $100.00. BE AWARE!!
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ggant
March 21, 2010
Customer Service
I have been a Direct Tv customer for 17 years. I reciently contacted them abou an upgrade to HD-DDVR and was told we could get it and the price would be over $300.00 for the equipment plus instillation.
After talking with numerous customer service reps they agreed that they basically care less about loyal customers than they do about new ones. The last person I talked with said he could take care of this for no charge. I should have known it was to good to be true.
After finding someone to stay with my wife who is in the hospital I drove back home yesterday morning to meet the dreaded Direct TV installer. He called at 8 am and said he would be there in 5 min and showed up at 8:30. Then not to my surprise he wanted to know where I wanted the new dish. We were standing outside looking at my old dish on top of my house when he ask this stupid question. He then proceded to ask how the dish got up there. Dah!!! Direct tv put it there. I wanted to say that last Christmas Santa put it up while he was resting.
Then here comes the news that could launch the space shuttle. We can't get on a roof that steep or mount it above a roof line on a chimney. So I asked who ownes the equipment and he said they do. I then asked who works on the equipment. (Another lie) they do.
He asked if I wanted to cancel the order and I told him that I did not so he canceled it through his boss. (mas tech)
To make things worse I went inside to find I had missed a call. Guess who this call was from RIGHT Direct TV Customer Service wanting to know how the service this morning was going. They made the mistake of leaving a 1-800 number to call if I needed anything(maybe even service)
I was told they would send a local vendor out to see if the job could be done. I told the nice lady that I went there first and they told me they could not upgrad due the system coming from the online direct tv service.
I have figured out that Direct TV and Customer service do not go together
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mazdawg8838
March 18, 2010
rebates
they could not get a bill to my house for a month. mail man luckly new who it was. not even close. tech had right address but thsy could not bill to address. charge me for 2 months and service was hooked up for one month. said it was my problem. they are a piece of crap. service will be cancelled after one year.
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