On January 6, 2010. starting at 2:00pm until 3:pm I called Direct TV, and ask them if they would before they do an install that they contact our Office to see if they can install. I also asked if they could notify their company that we do not allow dishes on our property. Joel said "No" that if the tenant had a written note " it does not have to have correct letter head or a Managers name as long as their is a note giving then consent to do a install. That they would do the install. he said they inform the customer that if they have to come back for the dish that they will be held responsible. I told him that if they put up a dish and deface or alter our property without the direct approval of Management they will be held liable. He stated we could'nt do that because the tenant gave consent. I said but we did'nt. This matter is disturbing to us and is unacceptable to us to say the least.

I hope the media takes the information to the public:

I am very curious to understand what Direct TV is being allowed by the FCC to double bill Direct TV NFL Ticket subscribers. Mind you most of us are real “ football “fanatics” and are certainly willing to pay a reasonable fee for a sport we love. However, Direct is taking advantage of their customers.

I purchased a 50” HD TV; invested in a very nice Bose sound system, subscribed to Direct TV HD services (billed monthly); and purchased the NFL Ticket. All set and ready to watch FOOTBALL. When today I find the NFL ticket subscription fee ($300) does not include HD programming. There is an additional charge ($99) to the monthly ($10) access fee for HD programming!!! THIS IS DOUBLE BILLING FOR THE SAME ACCESS. How can a company be allowed to differentiate one program, when they charge a monthly fee for access to that programming? This was never communicated to the subscribers. During the telecast last week... there was no mention of a "free" preview during the entire day.

Direct TV had a class action law suit several years ago regarding the NFL ticket. I was a part of the action. Initially, Direct TV charged its customers a separate fee for each television that received NFL Ticket. Now they are in essence attempting the same type of tactics.

Where should I start... they double billed my credit card, signed me up for a 2 year agreement under a service installation note, the rate fluctuated monthly, customer service was impossible to work with, the service went out at least 3 times a month for light winds or light rain, I tried to leave and they are charging me a $200 penalty, the DVR never worked properly (more like a glorified VCR), no pay per view, $50 service fees to fix issues that were Direct TV's or the technicians fault and 3 technicians to resolve the DVR issue and it never resolved - recording 1 show while watching it was so much fun!

I will never buy anything from this company again - they should stop spending money on advertising and fix all of their service issues. No company will ever survive with type of service!

I am never going to use or recommend Direct TV to anyone ever again. I have had nothing but bad experiences with these people. Out of countless calls to try and get my problems rectified, I only spoke with one customer service rep who was the least bit helpful and polite. Come to find out later unfortunately, that she outright lied to me. This company is a joke. I can't understand how they are still in business. I guess P T Barnum was right, there is a sucker born every minute. I just hope people will read these messages before they do business with Direct TV.

It started with lies and ended with lies. Promises not kept and probably never intended to do so. It took them over 2 weeks to get my service started which should have been a clue as to what was to come. I told them originally that I would be moving to a new location in about 2-3 months and was told that I could move my service without a problem and no charges incurred...wrong. I canceled my service and had to pay the "contract" agreement for remaining months. It was a wash for the extra charges that were to be incurred to move my service to the new house. I just had the charges billed to my credit card but I will dispute the charges and delay this as long as possible. I only hope I can make them as miserable as they have made me.

The only way to force these crooks to clean up their act is to hurt them financially. Please tell everyone you know to stay away from Direct TV.

Direct TV
PO Box 538605
Atlanta, Ga 30353-8605

To whom:


I just received your bill for $437.08 which you say is an early cancellation fee.
I am going to explain to you for the umteenth time why I am disputing this.

You did not give me the product that I requested. I requested very clearly the
$29.95/month special. This is what I wanted, what I requested and what I had no
reason to believe I would not get. That is, until the first bill came in. The bill was for
over twice what I expected and there was something on there called the "NFL
weekend package". I called Direct TV to request that this be fixed. Over several
phone calls I spoke to ten or so people. The first call that I made resulted in
a promise to give me a credit to negate the extra charge for the NFL package.
This would take care of the problem for 6 months. When I asked what happened
after 6 months, I was told the cost would go up to $109.95. I again reiterated
that this is not what I had asked for. The only solution offered to me at the 6 month
point would be to downgrade to a cheaper package. This still would not
take me to the $29.95 level and would drastically reduce my program choices.

Over the coarse of 3 - 4 phone calls I was never offered any more of a solution
than that cited above. I told those that I spoke to that I was going to have
to cancel if the problem wasn't fixed. All I heard in response was "we're so sorry
but there is nothing more that we can do". Well, I'm sure there is something somebody
COULD have done if they wanted. But it appears that Direct TV is too attached
to the ol' "bait and switch" scheme to want to deal honestly with their customers.

I asked for one thing, was given another. Then I am told that I have no choice
but to pay for what I did not want. WHAT IS WRONG WITH YOU PEOPLE????
You've lost a customer and alot of good will. News travels on the internet fast.
All you have to do is Google "direct tv complaints or lawsuites" and one quickly
learns the scope of this issue. You people are CROOKS!

So, I am sending copies of this letter to all interested and appropriate
parties. I have sent all the requested equipment back to you. I would have prefered
to stay with Direct TV but you did not seem to want me as a customer.
I am now with Dish Network paying...you guessed it...$29.95 per month
for a year. Why couldn't you have been straight with me??

Sincerely

Charles Johns
acct #82913770