We have been paying our monthly bill directly to Direct TV. But Consolidated Smart Systems has turned our cable off and are telling that I owe them $255.00 plus 40.00 to get turned back on. They say that they pay Direct TV then I pay them but I've only ever received one bill in the mail from them before. So basically they want me to pay them what I've already paid direct TV. I paid my bill this month almost 300.00 and my service was cut off, they called direct tv and put a password on my account so I can't even access it. So I paid my bill for nothing.

Called in August 09 to cancel my account, was told that I would be charged $160 for early termination. This was the only charge I was informed of and I agreed. The agent said I would receive a box to ship back the receivers in 6-10 days. The box did not come until the middle of December and on 12/17 I discovered a charge for $408 from Directv on my checking account which overdrew my account close to $100. I called Directv and was told that my account wasn't canceled and that the agent had put in the notes that "I called to cancel, but refused and would call back." This is an obvious lie, why would I call to cancel then refuse. I know from experience that agents at some companies are docked in pay for canceling an account so I had my suspicions as to why my account really wasn't canceled. I asked the supervisor if agents are docked for canceling accounts Directv and he actually told me "yes." I asked why my account was charged without my permission for more than the $160 I was quoted and he stated they don't need my permission as I signed a contract that permits them to do this. I was told that I would receive a refund for the receivers but not for 6-8 weeks. When I asked to speak with his superior I was told that this was impossible, so I called back and was told by another supervisor the same thing. I asked if they would be able to expedite the refund so I did not incur anymore overdraft fees and they said it was also impossible.

I called my bank to dispute the charges and they were able to speak with Directv and have the refund expedited and also reversed my overdraft fees. Apparently a 3rd party bank has more pull than a paying customer, imagine that.

For anyone who reads this, do yourself a favor and don't sign up with Directv. They are deceptive, lie and don't care at all about the customer and if you try to cancel don't expect any cooperation whatsoever on their part.

Like George Carlin said "it's all bull$hit and it's bad for ya"

Direct TV = Worst Customer Service EVER
I have never in my life dealt with such poor customer service

You have to file a BBB complaint to get anything done and then the office of the presidency will contact you.

Please file complaints, they have no right to boast having the best customer service around.

The Sales Call promised us bundling and NFL ticket at an incredibly low rate. NOT TRUE any of it except the actual service. Called to cancel and was told I had to have canceled in 24 hours and it had been 27. Fought with them for 4 weeks and after 3 (3!) BBB complaints, the office of the presidency finally called me. they reviewed my original call and realized they were wrong and everything they told me was a lie.
They agreed to let me out of the contract but are still forcing me to pay the bill for the services that I did not want!! they cant eat the 1 bill when they have all the records showing how much I fought this and did not want this b/c it was all a lie!!
Now they say I have to pay the bill that I was forced to have in b/c they have NO ESCALATION PATH and the ONLY way to get any traction is to file BBB complaints.
I will be filing complaints everyday until they listen, I should not have to pay for a service I didnt want and was forced to keep.


And BTW if you are contacted by the office of the presidency and you get Erin as your rep, good luck, she is awful too.
File BBB complaints!!!

Direct Tv applied our Aug 09 payment to someone else bill, we were harassed and treated poorly for non-payment, they refused to look into the possibility of there mistake. Had to go to our bank ( take time off work) and ask for research.
Found Direct Tv payment cashed by them but after fax still had to pay bill as they said it took 10 days to put in the system ( ridiculous!)I faxed finance department, emailed the CEO and finally, through calls reached a woman who supposedly was head of these matters and sent copies and letter to Office of President P>O> Box 6550 Greenwood Valley Co. 80155 as she requested. That was over one month ago and have heard absolutely nothing! Direct TV had our payment (irregardless of what they did with it) for over 3 months . They merely credit our account without any acknowledgment of the mistake after we faxed the cxl. check in there own sweet time/delay. We had to pay twice for services until credit and prove at our own cost that we paid. I felt we should have been given one month free service for the horrible treatment and lack of any communication. Anyone who opens a Direct TV account will find out that they are dealing with a company that is faceless and you are nothing more to them but $...

I let my niece use my debit card to make a $21 payment to Direct TV and the representative that took the payment understood it was a one time use only. She also agreed that no other charges would come off my card. When my niece later lost her job and could not pay her bill they sent her boxes to return the units and on the same day she received the boxes, Direct TV debited my card for $899.48. My information was retained even after the representive agreed not to use the info but for that one time only.
After a great many calls to customer service and 2 times faxing all my bank account info to the dispute dept to prove it was my card. I was told that they would not ever refund the charges to me. I started this on 12/1/09 and was told on 12/18/09 they would not even consider returning my money. They retained the info and it did not matter who's info it was they will bill any card info they get! This is right at Christmas and they took every penny I had! I do not have a Direct TV account nor will I ever have a Direct TV account! How can this be legal? How can this be right? Direct TV have become the modern day "Scrooge". They told me in no uncertain terms "They do not care"!