Direct TV
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Category: Entertainment
Contact Information
Orlando, Florida, United States
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Direct TV Reviews
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2012
September 6, 2009
Crappy company
The request was simple. Your service must be cheaper than my current Cable bill.Never was the bill the same twice.(Phone calls letters.) I was told I could move with no additional charges because I told Direct that I did not want any contract at all, much less 18 months. After more phone calls and several letters the bill seemed to stabilize until I did move and I was at the end of the first year.
Well while I was waiting at my old house for the service teck he was at my new house with a new dish at no extra charge, or so I thought. He stated that I would get free HBO, cinemax and stars just because I moved ! What a deal. The original bill increased and I was charged for all of the supposed free channels. I canceled me service at the end of my 18 months and that's when the real fun began.By making my monthly payment after I moved I automatically agreed to a new contract with out ever being told. What a company! Assumed contacts. What a great concept! Once, much earlier in the contract I thought I might be late so I paid with a credit card. My credit card has paid 2 charges that occurred after my cancellation and after all the BS charges they could possibly charge were paid. When I inquired about this low and behold Chase and Direct TV are business partners. I have had more than enough and will be taking Direct to Small Claims.I have never had such a bad experience with any company I have ever dealt with.
Don't put up with there crap TAKE EM TO COURT.
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Ebbo
September 5, 2009
Worst life experience
In July, 2009 I was shopping for new TV program service trying to get some better channel. In this process I also thought of DIRECTV, my “worst” life experience ever.
This is how it all started, on July 29, 2009 I was talking to a sales representative of DIRECTV who told me that there service is best and they have vast variety of local & international channel s. I was little bit spectacle about the services & transmission part. He told me I can have the service and if I don’t like it I can cancel it within 15 Days of opening the account.
So I thought even after 3-4 days of installation I will get enough time to get a clear picture to stay in or not. Aug 4, 2009 I got the service box installed at my house (dish was already there from the last owner). The installation guy only had black cable so I got him white cable as it was getting laid in light color wall. But I wasn’t satisfied with the service I am not sure rain was the problem or the connection.
So I called on August 06, 2009 to cancel my service. The customer service representative this time was in different node it wasn’t no questions asked any more. He was rude and argued to keep the service. When I completely dismissed the idea, he told me I will be charged the cancelation Fee.
I explained to him I was sold with the commitment that I can cancel my service within 15 days & I am way before that. After long discussion he ended that we will just cancel the service. I forgot to ask him how to return the box so called again and other customer service rep explain me how to return the box & also I confirmed with him about the billing so he told me that as being in NJ, I do get 15 day time to cancel therefore I won’t have to pay any cancellation or charges. I got the cable activated, Fed ex empty box came & box, remote, card sent back, all set.
But the night mare wasn’t over yet, on Aug 15, 2009. I was checking my card account there were charges of $463 on mine account from DIRECT TV so I went to the their website they charged me cancelation fee. I called the customer service again for the correction. But this time to my surprise they had a different story for me; that thou you can cancel you connection within 15 days only till your box is not installed, once the service is installed you have 24 hours only. Since I called 2nd day I am going to be charged with the cancellation fee. I explained them all the previous conversation but they had deaf ear for me & were repeating the same thing again and again. I even talked to the supervisor, who was not even hearing me, even after finishing my sentence he will not respond back to me.
Anyway, he told me that the cancelation information is provided on all the different location as flyer, advertisement, customer agreement & so on. I haven’t find it at any place yet, that within 24 hour of installation you need to cancel the service if you don’t like it. Also provided me a address of their legal dispute department that I can take my issue.
Can anyone explain why I have been panelize, was trusting the DIRCTV company sales rap was my fault. I don’t know about rest of the people but $463 was not a small amount for me to let go waste. I feel I have been robbed by a big company with such a Hugh amount. First they fooled me into it and then they charged me with even letting me know. If I am no more than a helpless common man then what I am?
All I can d by letting everyone else like me to know that don’t fall for their prey. Once you will give your card or account number they will charge you whatever they want & all you can do is see yourself being robbed by your hard eared money.
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Mellop
September 5, 2009
Awful service
I am a U.S Infantry Marine currently deployed to Iraq serving OIF 9. Im getting ready to come home so i moved my wife to CA. Purchased an apt and furniture and she is there receiving all the stuff and setting it all up for us! I called Direct TV and purchased their service. a week later a tech showed at my home to install the equiptment. I called my wife a few days later to see how everything went and she was humiliated by the technitian from diect tv!! He was asking her if he could take her out on a date or to go to the beach with her, after she clearly had stated that she was married! Theres pictures of me at the home which he asked about and she told him that i was her husband! She had to be nice about it because she was alone and scared and didnt know what he would do! He then aked for her personal number and asked if he could give her his!!! The next day he called her during the night and woke her up asking if she was ok with her service and if she needed him to come to the home for anything!!! He then asked her if he could double date with her!!?!?! I have had a kill mentality for 7 months in iraq, and this guy does not know what he has coming when i get home, I will be calling him and requesting his "service" when i get home, i will then remind him of a few manners!! I will be seeking a lawsuit towards Direct TV.
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1ollt
September 5, 2009
Awful company
Due to being out of work, I "bundled"with Qwest to have internet, phone and direct tv all together.No one ever mentioned I would be under a 2 yr contract.not Qwest, not the installation guy.It wasnt til I called to reduce our service to a cheaper plan that I learned I was being billed for movie channels, then I mentioned being out of work and I may have to disconnect all together and that's when I was informed I'm under a 2yr contract.And apparently if you break that contract you are charged a hefty amount.I felt scammed.The movie channels are free for a period of time, but you will be charged if you dont call and cancel.This is a ridiculous set up, just for some cable tv.My recourse, if I have to use it, is direct tv never got my landlords permission to install, which they are supposed to do.I dont want to be stuck with a bunch of charges if I cant pay my bill due to lack of work.
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radical9
September 5, 2009
Fraud And Theft
In March Of 2009 we signed up for Direct TV programing for 24 months. We were offered the $5.99 a month warranty service plan at signing and decided to take advantage of the warranty. The warranty covers defective equipment among other things. Since the first day of having Direct TV service we have been experiencing an issue with the blue button feature on the remote control. When pressed it brings up a mini guide at the bottom of the screen. At least 3 times a week, when the blue button is pressed, the mini guide does show at the bottom of the screen but it only shows the current show playing and not what is to come on afterwards etc etc... The blue button issue also affects the "list" or recorded show portion of the DVR. We are unable to access our recorded programing when the blue button feature malfunctions.
This issue has been brought to the attention of Direct TV customer service, billing and technical support at least 3 times a week since March. We have been told repeatedly that "the problem is a known issue and that engineering is working on it". Well it has been 5 months since this has been an on going issue and we have been told to reset the HDDVR each time it happens, which is at least 3 times a week. According to all of the Direct TV representatives we have spoken to about the problem, the problem is a defect in our particular make and model HDDVR (shiny black face with blue light buttons).
We have insisted on using the warranty/protection plan for the defective equipment since about month 2 into the contract and have been told again and again that "there is an issue with the equipment, engineering is working on it and Direct TV will not send out new HDDVR receivers to all of it's customers because it will happen again with the new receivers". Attention! Direct TV is charging it's customers $5.99 a month for a protection they have no intention on honoring. They are using the excuse that "engineering is working on it" and evidently have been relying on that excuse for at least the past year according to others I've spoke with who have the same issue with the blue button on the remote issue.
Direct TV is fully aware of a defect in their equipment yet still are offering and charging their customers for a protection plan on equipment they refuse to honor. This is fraud and conspiracy to commit fraud. The reason why it is fraud and conspiracy to commit fraud is because Direct TV knows that there equipment is defective, has known it for at least a year now but continues to leave that selling point out of their sales pitch prior to offering and signing you up for the service and protection plan they refuse to honor. It seams to be an unfair advantage in their favor.
Direct TV does not honor their contracts and the protection plan charged at $5.99 per month is a sham. They do not honor it and apparently all of their replacement equipment is junk too.
DO NOT SIGN UP FOR DIRECT TV! THEY USE DECEPTIVE BUSINESS PRACTICES AND HAVE ACCESS TO YOUR BANK ACCOUNT AND WILL DEBIT IT AS THEY PLEASE. DIRECT TV IS LOOSING CUSTOMERS EACH DAY DUE TO THE ECONOMY AND THEY HAVE BECOME DECEPTIVE IN ORDER TO STAY AFLOAT.
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eoh
September 4, 2009
over charge +
i use them before they was never like this over charge me with fees and not right service i order also was due arefund never seen so i call and cancell i was told i will charged 120.00 for early but when i got bill it was 600.00 and to collections.i have look at complants on this company what a spam they need to be close down.ijust luck up on this web. suit see so many co. that that have spam people dont have money to give away like that can they sleep at night
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compliments of dtv,your visa is my visa
September 3, 2009
fraud/unauthorized use of credit/debit card
BEWARE OF UNAUTHORIZED CHARGES FROM DIRECT TV, cancelled direct tv due more dollars and truly down hill service.Did the right thing, phoned cust.service, told them that i was switching to cable(more channels, less dollars)after being a customer for a decade..wel low behold iget my final bill of 298.00 to which i am sure there too was also a 100+dollars in there for taking my business else where, they that very night ran my card number withdrew monies, causing over 600+dollars inover draft fees, including bouncing my automobile insurance, electric utility payment checks(monies where in account for the later two)contacted d-tv and was told once you authorize your trans action it is stored so that if you start showing signs of skipping out on them they can and will with draw any and all funds do to them...that my friends is a crock of SH!*I would like to know if there is legal representation following this because some thing is not right with this.also credit union fraud dept told me that" once you autorize thats it".WOW!!
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Antt21
September 2, 2009
Very frustrated
I've never been so frustrated in my cable life. I spend hours on the phone most of the time trying to figure out why the service is not working or why it has been disconnected even with bills having been payed. I asked Direct TV to discontinue my service but they gave me the condition of paying them over 400$ because of the 2yrs contract. I'm disconnecting this service out of my will why would I be paying them for the service they have been unable to provide? the deal is money and services.Direct tv should pay me.
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missy229
September 2, 2009
rates
When I re-enrolled with Direct TV I was told my cost would be 31.99 per month. My first 2 months were 63.00, until the rebate kicked in. Rebate kicked in but it is not retoractive to when I signe dup. I was told that i have ot stay with direct Tv for 12 consecutive months after the rebate is accepted. Yet I have an email stating I will pay 31.99 a month with no mention of it saying after the rebate is accepted. Why are they advertising this amount and not telling customers that they wont get the discount until the rebate kicks in? And that they WILL NOT retroactively credit the months you have been a customer. I pity the individuals with no computers and had to snail mail in thier rebate, they must have had to pay full price for 4 months and have to continue for 4 ectra months to get thier full 12 months as I was told.
I will stay my 12 months and will never give them any referrals no that I see thier true colors to rip off the customers.
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Kon
September 1, 2009
Direct TV sucks
I wanted to let you know that Direct TV customer service and overall setup procedure completely sucks. I setup an appointment with a time frame from 8-12, so damn..neverthelesss the technician called at around 8:30am said that he'll be there in 30 minutes, then again called at 12pm stating that he'll be there in 40 minutes. After calling numerous times to Direct TV, he showed up almost at 6pm..damn idiot did not even speak English well...I’m a naturalized citizen myself and believe that everyone should speak English..it's so damn easy in the first place..anyways...
he stepped onto my balcony and immediately said that I cannot get service here and he would charge me $75 for tripod..I said ok just get the damn thing going...
then after 20 min he said that they tripods are discontinued...he failed to mention that the tripods are ONLY for regular dishes, not Digital...
he let me speak to his supervisor who also could not mention the facts about the tripods...after wasting my time the guy said well if they let you get the tripod then I'll put it...then he left and said he'll comeback. I called Direct TV then after 20 min the finally explained to me the tripod thing...
stupid idiot waster my entire day...they should not sub contract if they dont know how...
I ordered DISH, technician came, ON TIME, finished everything in 20 min...perfect signal..awesome channels..billing is awesome..what a difference!!!
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