BAD SERVICE, BAD CUSTUMER SERVICE, WRONG PRICES, BAD QUALITTY, FRAUDULENT CHARGE, ... AND IS A CONTRACT ! NOBODY SAY THAT, BUT IF YOU DON'T FEEL HAPPY WITH THIS COMPANY... YOU NEED TO PAY ANYWAYS CAUSE IS A CONTRACT .HOW MANY YEARS THIS COMPANY CAN BE CHEATING THE CUSTOMERS !!!

I have had Direct TV since 2005 and fullfilled my 2 year contrzct obligation. In Dec 2008 I called to get a HD DVR. I was told that because I had been a good customer I could purchase the DVR for $99.99. At that time I was told when I asked that I would not be locked into a new contract. I paid for the DVR and they set up a time for installation. The tech came installed I signed his work order for the installation and he left. I decided that I cannot afford to keep the service and would like to cancel it. When I called them they are telling me that I signed a new 2 year contract when I got the new DVR. I have asked for a copy of the contract that I signed but they say they cannot provide me one and I would have to go through the company that did the install which they told me was Ironwood Communications. I asked for the phone number which they told me they do not have as they are not allowed to speak with them. They told me it is a valid point the extension. Isee there are many complaints on this same issue. I am cancelling my service and I am not paying any type of fee. I will instruct my bank not to authorize any payment to them as I pay through my phone company and they assured me they cannot give out my financial information. I think they impose very unfair business practices and something needs to be done. I cannot find any ironwood communications to prove anything. Direct TV must be stopped. Thier bullying practices must come to an end.

This company is terrible. We scheduled an appointment to transfer our service since we moved. When the 3 technicians arrived, they discovered that the previous homeowners had cut the line outside the house and that they needed to rewire. For 3 techs this should not have been hard but they said they had other appointments to keep and that they would be back that evening when they were done. Needless to say, they didn't show so I called the technicians, as they had left their number, and they said that I would have to call Direct TV and schedule another appointment! When I called Direct TV they offered me an appointment in 6 days. I explained to them that this was unacceptable and was not my fault that the job did not get finished the first time. I informed them that if they did not have a technician at my house by the next day, I would cancel the service and due to poor customer service, should not have to pay the contract cancellation fee. The woman I spoke to finally agreed and said that she would take care of that. After about 3 weeks, I received a bill for the 2 days with no service and an early termination fee in excess of $300. When my husband called to discuss the bill he was told that there was no record of my conversation with the rep. (although the service was cancelled during the same phone call) and that it would take them 2 weeks to "look into it". Today, I received a prerecorded message from Direct TV on my cell phone stating that I need to contact them- (a real person couldn't call?) Anyway, after 1 1/2 hours on the phone with them they refuse to remove the termination fee.
We now have Cox Cable (they were at our house within 2 hours of calling) and we are perfectly happy. I will NEVER recommend Direct TV to anyone. They SUCK!

I have been a Direct TV customer for almost two months and I am shocked a company is allowed to operate in the manner it does in todays business world. The problem is I was misled and lied to by the salesperson, there has not been a misunderstanding, but out-right lies. The salesperson was the only person that was a direct TV employee that I had communication with about Direct TV, the installer was a contractor, until I had problems.

I was told by the salesman to call-in and report outages, anytime, and a credit would be issued, LIE no. 1. Further, I was told by the salesperson and the installer that I could add a new receiver anytime for just a $5 monthly fee increase, LIE no. 2. Finally, I was told by the installer, who I have the installation ticket, that the monthly service protection plan fee that I pay each month and do so by signing up for at installation that all future call-outs, repair or installation were and are covered under this plan, LIE. 3.

The truth is you must have lost service for 24 hours to receive any credit, period. I found out tonight 8/26/09, that yes there is a $5 monthly fee for adding a receiver, but you, or just I, must pay $50 for a service call and a $25 connection fee, this is also tied to LIE no. 3. Lastly, as I stated the previous sentence, there is a $50 service call fee for a receiver installation. Now why am I paying a monthly fee, over $5 for a policy that covers all service calls and fees applicable on those calls?

Please spread the word, negative WOM (Word Of Mouth) is the most effective, honest, and positive form of advertising in the world, positive or negative. Tell your friends, family, children, neighbors, pastor, teachers, everyone you know to stay away from Direct TV. This company is an example of all that is true of false, misleading, and evasive business practices. I do hope, and also that you and all who read this and spread the word, that we are able to somehow affect Direct TV's income stream in some way. If you spread the word and follow what you spread!, and all those who hear from you or from who you told, then Direct TV might change if they notice, lets say, , , 25% decrease in income, then they might change their practices and also reimburse those of us who have been wronged by this company.

Thank you,

Patrick Hayden

When you call for what ever the problem may be. They might note that you called they might not. I cancelled my service and paid my last bill. Well.. they had no record of my call and charged me two extra months and claimed the service was still on. I was moving and this was the only way to get my boys out of the house... no TV. I checked the TV and so did the boys... no service! They charged movies to me that were never ordered and couldn't be ordered because I never put a phone line to them. As far as I am concerned I would never recommend their service to anyone.