I decided to rent my home out, and called Direct TV in 2009 to alert them I would no longer be requiring their services. Since I owned my equipment, and had met my contract obligations, I was told I could suspend my account for 6 months. I was also told I could do this twice a year. The purpose was it would be a simple "flip of the switch" and I would have my satellite service back - no hassle!

Suspension time was up because the tennants opted to stay longer - I decided to extend the suspension service which I was told I could do for another 6 months, via a representative by telephone. I was told, however, it would cost me 31.00 to do so. What? Really!?! Why am I paying just for the priviledge of having a suspended account, for service I am not receiving? When questioning the rep. what the 31.00 charge was for, the answer, I still don't understand. No one ever told me there would be a suspension charge, either verbally, or in writing. I don't think so. I refused to pay for anything, for any reason - I even had a credit when my account went into suspension - and asked the account and service be cancelled. I was transferred to the cancellation department, and after explaining the situation, and my frustrations, the representative was not listening to me, because she continued to pitch various services I could add to my account. Hello, I want to cancel because I do not like your customer service policies - and do not want your service. What part of that is confusing? I told the representative after cancelling, I have no intention of paying any fees of any kind, for any reason - and I would expect a refund for the credit. We shall see!