I have been paying for HD service since October of 2008, ( 18 months). A technician sent by Dish Network to upgrade the dish alerted me to the fact that the switch originally installed outside (33) is not a high definision switch ( which should be switch 44) and therefor I have never had HD service. I called customer service and asked to be refunded for the services they have never rendered and yet billed for. Elisha ( ID S65) was willing only to refund 6 months and after talking to a supervisor, Tony (ID 5E9), was willing to extend the credit for 9 months. I did not accept since I believe they don't have a right to bill for services they don't render and therefor, at least, I am entitled to a full refund. I am looking for the right governmental ageny to place a complaint about Dish network.