Dish Network
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Category: Entertainment
Contact Information
Texas, United States
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Dish Network Reviews
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Harassed by DISH
June 7, 2011
Won't stop harassing calls!
I have never been a customer of DISH Network, yet we have been getting harassing calls from an automated system for the six months we've lived at our new address. The former owners of our new telephone number apparently aren't paying their bills on time. When I called DISH Network to ask them to quit bothering us, they tell me they can't change anything in the customer's file without the customer updating it. That's bull! That means we'll keep getting harassed, while the former owner of this number has no motivation to make any changes! They refuse to remove the phone number from the customer record! When I asked to speak with a supervisor, I was put on hold for 15 minutes, and it was clear no one was going to talk to me.
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Magnus111
June 6, 2011
Customer Service
Had Dish for the past 7 years and when i tried to upgrade the receivers this past year. UGH!!! All the BS you have to go through and the incredible fee that doesnt apply to anything was insane. I gave up and dealt with it. But when one of the receivers went out and having tech support tell me it was going to cost me 95 dollars for a tech to come out. That was it. Two days later i had I had Direct TV installed with everything I was looking for and saved 40 a month. Great customer service. Should have done this years ago..
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NoName89700
June 6, 2011
Terrible Service
I am VERY DISAPPOINTED in DISH NETWORK. I have purchased additional services to be able to watch the Boston Red Sox only to be unable to watch them 90% of the games and Dish says they are blacked out! On RARE occasions, the customer service people can find the game on a different channel. But they usually can't and they are overseas and VERY difficult to understand and communicate with! Piss Poor Customer service.
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sandra fintel
June 5, 2011
poor service, price hikes
I joined Dish on Aug, 2009 because it was supposed to be 29.95 for two years. Stupid me, signed a contract.
From the beginning I had trouble with the T.V.'s You would call the # listed, and be put on hold for hours, or you could go on the internet and they would tell you what to do.
I finally got accustomed to fixing them myself. About 6 months ago, two t.v.'s wouldn't change stations, had to be on one, so I'd have to run and change the t.v. that I wanted to watch by putting the #'s of the channels on another t.v. I called and they helped me once. The next day it did the same thing and I let it go.
The worse thing (well, it depends), was having a price hike every month. The first month my bill was 88.18. Really good deal! I called and they reduced the next month to 23.11.next month, 87.96, got it reduced to 59.96 In one month it jumped over 20.00.It settled into the middle 40's for a few months, then went to 56.oo. 73.51, 78.77, 79.76, ended up at 84.02. By then I'd given up of getting any help out of them or lowing the bill. I have two months left on contract, and called them to see what it will cost to get out of it. I hope what they told me is true. 15. for each month, 15. for the return of the receiver. I'm having it cut next week, so they better not charge me for a full month.
I'm an elderly woman who admits watching t.v. too much. I have four t.v.'s, and love them all. This is about the last pleasure I have, and it's turned into a nightmare. I hope there is a special HELL for companies like this. I just laugh when I see the owner's commercial, about how they care for their customers, etc. all the b.s. I hope he can sleep well nights.
Thanks for letting me VENT.
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Leikili
June 4, 2011
low down sales guy Josh
I told this guy Josh (3 times) that I'm only interested in 2 stations-Spike & Versus-yep you guessed it, I'm into MMA fighting. He said no prob and that I can get it in the $30/mo. pkg...well, he lied...there's no Versus which means that I don't get to watch World Extreme Cagefighting. Also it's very difficult to navigate through all those channels that's not in your pkg. Plus any co. that has a whole channel for instuctions gotta be complicated. Watch out for those 3 mo. free programming channels like Starz...the charge you for that if you don't cancel. What started out to be a $29.99 bill turn out to become $67.99 Crappy network, and don't anything hit that dish-pouring rain, high winds, blowing debris, etc-because you'll loose that signal ...and pooh, there goes your program you're watching.
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Jill Mulligan
May 31, 2011
Unfair practices
I began service with them nearly a year ago but still have some time to go on my contract. How does that work? Anyway, one month after starting service, they took away all the premium channels that were "introductory" and said I would have to pay twice the $39 a month to have "s0me" of the channels back. I said no thanks. This year they "gave" me Starz channel for a year (which I don't want and didn't ask for) as a "gift" and doubled my rate so I'm up to the $69 they wanted me to pay at the beginning. There is no canceling it or trading for another channel. Coincidentally, I am moving at the end of this month and the new landlord doesn't want a dozen satellites on his roof from every renter (I don't blame him). Since Dish can only use their own dishes, and would have to put up a new one, my landlord said no satellites anywhere on the property. I called Dish to cancel my service and they are charging me $140 to cancel my contract! They argued that Federal law states everyone is entitled to a satellite (lobbying in Congress?) and that I should challenge my landlord. I like my landlord and don't want Dish's service after the Starz episode anyway. So after they insisted I HAVE to pay the cancellation fee, HAVE to return their equipment via shipping ($30 to use their labels because they go to Colorado or Texas - no local stores) and that they would be going into my bank account and taking their $140 and that there is nothing I can do about that, including making arrangements to pay it off. Anyone who uses DISH NETWORK might as well take their money and hand it out on the street corners.
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dfwgujunews
May 25, 2011
Deceptive Trade Practices / Fraud
I hope the Federal and State Government Officials / Represntatives are no bought off by Dish Network and really Nail this company, its executives from all the abuses its committing to the public and getting away with it. They cheated and stole from my Senior Citizen father in his 70's. This is excerpts from my Senior Citizen Fathers Complaint
"In July, August of 2010, I, a senior citizen, in good standing within our community and a longtime Time Warner cable customer was targeted by Dish Network and their Marketing Network for their Promotion of $24.99 / month for Americas Top 120 channels (for 12 months) and the remaining 12 months the price being locked in at $39.99. (Copy of Ad available)
On August 20th 2010
Dish Network installed /started services. (Copy of contract available)
On January 5th, 2011
As a new customer, under this promotion, contacted Dish Network for advice as their client and new customer if there was any option that I could freeze my account by holding it while we were on vacation( a Hindu Pilgrimage in India), and resuming it when we got back. Dish Network advised us on Dish Pause stating that it would only cost us $5.00 monthly charge for Dish Pause duration. The account would remain active and resume back when we returned. (Transcripts available).
(NOTE: dish Network did not advise us, that it would forfeit our $24.99 rate and our lock in rate for the remaining 24 months of resumed service). They knowingly omitted this key piece of information.
On March 11th, 2011
I Contacted Dish Network for resuming my services and I shockingly find out that my previous promotion was forfeited due to Disk Pause and the terms of the promotion had been changed. My monthly bill now was almost doubled from 24.99 now to 44.99 for Americas top 120 package.
I Protested to Dish Network why they did not disclosed to us on January 5th. They were apologetic but the situation was not resolved. They did not resume my original service due to the situation not being resolved. (Transcripts available)
On March 12th, 2011
Again I Contacted Dish Network in verifying and stating my original pricing before service is resumed, the issue was resolved and my original service was resumed at that original promotional pricing of America top 120 package that I had before. (Transcript available).
On April 6th, 2011
After checking my bill and noticing that prices were doubled and overcharged. They have removed my 24.99 monthly price ($15.00 remaining monthly credits from the $39.99 per month) and started charging me $44.99 per monthly charge, plus advanced monthly charge for the same amount which is locked in for the remaining term of the 24 months of the promotional months without the promotional pricing that I had signed up for. I Contacted Dish Network. They stated that my original agreed upon promotional price was forfeited. Again complained and protested. (Transcripts available)related to the current dispute of overcharged billing and what the current bill should be. Please also be advised that the future automatic withdrawals if not corrected with the promotional pricing that was agreed upon will also be overcharged and be in dispute every month.On April 9th, 2011
I sent a letter of Complaint to Dish Network, and their Corporate Officers via email system. (email transcript available)
On April 9th 2011
I received short email back stating that the complaint has been addressed without any proper explanation in their deceptive trade practices against senior citizen consumer in wrongfully charging me. (Email transcripts available)"
My Rights were violated, I am a victim and I expect the Government to defend and protect us Senior Citizen / Minority Consumer Cardholders users from predator corporations. Customers especially Senior Citizens expect the Government to protect consumers card users using its full weight/ and protections of the from any fraudulent and deceptive trade practices by predator corporation such as Dish Network and Crooked Executives who direct criminal policy fo defrauding the Consumer"
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Joe D
May 24, 2011
Unfair charges
We cancelled our dish network service in February to switch to DirecTV. Once we called to cancel they conviced us to keep our dish at no charge until we decided that we wanted to stay with DirecTV. We had an outstanding bill that we worked out with Dish and we immediately paid the amount that we were asked to pay. Once we cancelled I specifically asked if I owed anthing else. I was told that we owed nothing and our service was cancelled. We have now been getting phone calls from Dish saying that we have unpaid charges that we have to pay. This is not what we understood from our last phone call. We were lied to. I will now not ever consider going back to Dish and will make sure everyone I know does not get Dish Network. I have not had one good customer service experience with them. All that I have asked is they remove the charges as they have said they would.
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Billsinfo
May 19, 2011
sales tax charge for returning equiptment
After returning my equipment to Dish Network, using their prepaid shipping label, I received an undisclosed charge of $15 for return of the equipment. As if this wasn't upsetting enough, the bill included a charge for Florida SALES TAX!! HUH?? A sales tax charged for me to pay to return equipment. I have confirmed with the Florida Department of Revenue that this transaction obviously does not qualify for a sales tax charge. Of course when I called to complain to Dish about it, they tried to say they had no control over this, and that the State of Florida is responsible for the charge. Yeah, right! I run my own business so I know how and when to charge sales tax and it is up to me to submit or not submit the charge to my customers. So hopefully, Dish will now begin to locate all other customers who have been inappropriately given this charge and begin the process of reimbursement. We had planned to use Dish at our new location but after seeing their covert methods, we will no longer use them,
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Tech363
May 18, 2011
Charges
I disconnected service with Dish Network at the end of March, 2011. I later received a bill for the beginning of April through the beginning of May. After receiving credit from the remaining billing cycle in which I disconnected, combined with the monthly charge after termination that no representative could explain, the total owed came to $27 and some change. I attempted on 3 occasions to get an explanation and resolution with Dish. I eventually filed a complaint with the NC Attorney General and approximately a week later received a phone call and email from a Dish "resolution specialist". She waived the remaining $27 charge and terminated our business relationship. I figured even if Dish refused to clear the questionable charges, the time and resources involved in answering the complaint would exceed the money they claimed I owed them.
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