I'm writing to clearly express my TOTAL dissatisfactin with the customer service experience that I have recieved with Dish Network. I have been with Dish for OVER 15 YEARS. Never missed a payment, and on 2 seperate occasions I have scheduled a technical visit for upgrades and NO ONE SHOWED UP!!! Even after my recent experience and talking with Alex Operator ID KKW who is supposed to be a supervisor and another manager there answer was simply that there was nothing they could do. Even after explaining how I had taken the day off work and loss wages waiting around for an installer. I wish there was a way I could sue DISH for loss of wages. In fact when I threatned to leave DISH Alex was eager to accept my offcer to cancel my service. I can't wait until my obligation is over with DISH I will be leaving and going to AT&T U verse. Hopefully they will value me as a customer because clearly DISH does not!

I recently called Dish Network for my parents and what a HASSLE! Not one customer service rep speaks proper english there. I notice on commercials and even the website everyone speaks English, but when you call they don't understand what your talking about. I was being apologized to for trying to explain what we wanted. HELLO!! On top of it she was interrupting what I was trying to say. Saying sorry. What were they trained to only say certain words.
The second part of my complaint is my parents had dish network years ago and fulfilled their FULL commitment. Paid on time every month and at the end called to cancel. My mother was asked what they could do to keep her business. They offered her a free month to try it out one more month. She was asked to keep service for at least one more month. So my mother said ok...sure. Well, after the month she decided not to keep service and cancelled. So here it is 2 years later and my mother wants some sort of cable. I had to hang up with one woman I was talking to, because I couldn't understand her. I thought maybe I was talking to a robot. Anyway, come to find out that because 2 years ago my mom had that extra month she was supposed to be on a contract and because she didn't fulfill it would have to pay hundreds of dollars for all the equipment to get it hooked up. I now have her signed up for Direct Tv...so far so good. Everyone speaks english, way better customer service and very friendly. We shall see if anything changes over time. I suggest Dish Network hires only workers who speak english(for the US anyway) and know what they are doing. I can without a doubt say even if it wasn't for the contract problem, I would not of had my parents get DN for the customer service alone. IDIOTS!!!

Dish network is run by people who are morons. They lie when the truth would be much better. They're call center is a bunch of rug makers that can't even speak the king's english. Getting the run-a-round in a 24hr. period, I'm ready to shove this dish box where the sun doesn't shine...my advice to people ...DO NOT USE DISH NETWORK SERVICES.

Beware- First thing they do is get your credit card number- which they say "is needed to approve you". Then they've got you: They will debit your c.c with any amount they want!
My suggestion is, if possible pay in check or money order if they will take such..
I responded to an internet ad stating 14.95 for 'bronze level' service with free hookup.
Almost immediatly received a bill for half a month's service totaling $65.00.
Just as quickly I called to stop service:
Since I hadn't signed a contract with them - NOTHING IN WRITING, I called and spoke with 3 different 'customer' service reps (all apparently located in India).
Each rep said there was no such 19.95 plan, that they were looking at the current internet ad of $39.00.for bronze. What a terrible way to treat a customer, to call them a liar!

I returned their devices, including the OUTSIDE dish as they REQUIRED, even tho I am a five foot female senior.
For my trouble they debited my credit card for $250.
Why? Because they could! They had my c.c. number.

Now, I have a copy of the internet ad (I saved it/printed it) and as well, they do not have a copy of any contract, since I didn't sign anything. Plus I have proof that the devices were received by them.
Still yet, they have free end to debit your c.c. I am still fighting the unauthorzed charge and have written the Gov's Office of Consumer Affairs in my state.

Apparently Cable TV is a big one and they receive many complants regarding cable tv, since they have that complaint in it's own 'compartment'.

Reading the complaints here this is a way of life for this company.

My advice is if you're dead-set on getting Dish Network or Direct tv,
save the ad you responded to, refuse to sign any contract, and pay by any means other than your c.c. These companies are getting away with scamming the poorest of the poor and something needs to be done about it!

I bought a new HDTV for Christmas got it hook up by dish network they said on phone 179.00 dollars to hook up with a 100.00 dollar back. Call in and they would send the form this is a scam call 6 to 8 times never got anything in mail was told to do it online but never given correct code . This is what is wrong with America now so much dis- honesty. Well take that 100.00 dollars time millions of people this is a big fraud and just a way to raise our bills again. when is it going to stop it, s happing in housing loans by banks, water companies, electric co. people should not be able to put what ever interest rates they want there should be one and one only.